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1 files changed, 187 insertions, 0 deletions

diff --git a/sh_helpdesk/data/helpdesk_reminder_mail_template.xml b/sh_helpdesk/data/helpdesk_reminder_mail_template.xml
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+<?xml version="1.0" encoding="UTF-8"?>
+<odoo>
+	<data noupdate="1">
+		<record id="sh_ticket_reminder_mail_template" model="mail.template">
+			<field name="name">Ticket Reminder</field>
+			<field name="model_id" ref="sh_helpdesk.model_helpdesk_ticket" />
+			<field name="email_from">${object.company_id.partner_id.email_formatted |safe}</field>
+			<field name="subject">${object.company_id.name} Ticket Reminder(Ref ${object.name or 'n/a' })</field>
+			<field name="auto_delete" eval="False" />
+			<field name="body_html" type="html">
+				<div style="margin: 0px; padding: 0px;">
+					<table border="0" width="100%" cellpadding="0" bgcolor="#ededed" style="padding: 20px; background-color: #ededed; border-collapse:separate;" summary="o_mail_notification">
+						<tbody>
+
+							<!-- HEADER -->
+							<tr>
+								<td align="center" style="min-width: 590px;">
+									<table width="590" border="0" cellpadding="0" bgcolor="#875A7B" style="min-width: 590px; background-color: rgb(135,90,123); padding: 20px; border-collapse:separate;">
+										<tr>
+											<td valign="middle">
+												<span style="font-size:20px; color:white; font-weight: bold;">
+													<strong>Ticket Remainder (${object.name})</strong>
+												</span>
+											</td>
+											<td valign="middle" align="right">
+												<img src="/logo.png?company=${object.company_id.id}" style="padding: 0px; margin: 0px; height: auto; width: 80px;" alt="${object.company_id.name}" />
+											</td>
+										</tr>
+									</table>
+								</td>
+							</tr>
+
+							<!-- CONTENT -->
+							<tr>
+								<td align="center" style="min-width: 590px;">
+									<table width="590" border="0" cellpadding="0" bgcolor="#ffffff" style="min-width: 590px; background-color: rgb(255, 255, 255); padding: 20px; border-collapse:separate;">
+										<tbody>
+											<td valign="top" style="font-family:Arial,Helvetica,sans-serif; color: #555; font-size: 14px;">
+												<p style="margin: 0px; padding: 0px; font-size: 13px;">
+													<div class="predefined"></div>
+
+													<h2>Ticket Information</h2>
+													<strong>Ticket :</strong>
+													${object.name}
+													<br />
+													<br />
+													<strong>Create Date :</strong>
+													${object.create_date}
+													<br />
+													<br />
+													<strong>Due Date : </strong>
+													${object.sh_due_date}
+													<br />
+													<br />
+													% if object.subject_id:
+													<strong>Subject : </strong>
+													${object.subject_id.name}
+													<br />
+													<br />
+													% endif
+							    	% if object.ticket_type:
+													<strong>Type : </strong>
+													${object.ticket_type.name}
+													<br />
+													<br />
+													% endif
+								    % if object.category_id:
+													<strong>Category : </strong>
+													${object.category_id.name}
+													<br />
+													<br />
+													% endif
+								    % if object.sub_category_id:
+													<strong>Sub Category : </strong>
+													${object.sub_category_id.name}
+													<br />
+													<br />
+													% endif
+								    % if object.priority:
+													<strong>Priority : </strong>
+													${object.priority.name}
+													<br />
+													<br />
+													% endif
+								    % if object.team_id:
+													<strong>Team : </strong>
+													${object.team_id.name}
+													<br />
+													<br />
+													% endif
+								    % if object.team_head:
+													<strong>Team Head : </strong>
+													${object.team_head.name}
+													<br />
+													<br />
+													% endif
+								    % if object.user_id:
+													<strong>Assigned To : </strong>
+													${object.user_id.name}
+													<br />
+													<br />
+													% endif
+							    	% if object.sh_user_ids:
+													<strong>Assign Multi Users :</strong>
+													% for row in object.sh_user_ids :
+													<span class="badge badge-info" style="padding-right:5px">
+								    			${row.name}
+								    		</span>
+													%endfor
+													<br />
+													<br />
+													% endif
+							    	% if object.tag_ids:
+													<strong>Tags :</strong>
+													% for row in object.tag_ids :
+													<span class="badge badge-info" style="padding-right:5px">
+								    			${row.name}
+								    		</span>
+													%endfor
+													<br />
+													<br />
+													% endif
+							    	% if object.product_ids:
+													<strong>Products :</strong>
+													% for row in object.product_ids:
+													<span class="badge badge-info" style="padding-right:5px">
+								    			${row.name_get()[0][1]}
+								    		</span>
+													%endfor
+													<br />
+													<br />
+													% endif
+													<strong>Partner : </strong>
+													${object.partner_id.name}
+													<br />
+													<br />
+													<strong>Person Name : </strong>
+													${object.person_name}
+													<br />
+													<br />
+													<strong>Email : </strong>
+													${object.email}
+													<br />
+													<br />
+													<br />
+													<center>
+														<a href="${object.form_url}" style="background-color: #1abc9c; padding: 10px; text-decoration: none; color: #fff; border-radius: 5px; font-size: 16px;" class="o_default_snippet_text">View Ticket</a>
+													</center>
+												</p>
+											</td>
+										</tbody>
+									</table>
+								</td>
+							</tr>
+
+							<!-- FOOTER -->
+							<tr>
+								<td align="center" style="min-width: 590px;">
+									<table width="590" border="0" cellpadding="0" bgcolor="#875A7B" style="min-width: 590px; background-color: rgb(135,90,123); padding: 20px; border-collapse:separate;">
+										<tr>
+											<td valign="middle" align="left" style="color: #fff; padding-top: 10px; padding-bottom: 10px; font-size: 12px;">
+												${object.company_id.name}
+												<br />
+												${object.company_id.phone or ''}
+											</td>
+											<td valign="middle" align="right" style="color: #fff; padding-top: 10px; padding-bottom: 10px; font-size: 12px;">
+												% if object.company_id.email:
+												<a href="mailto:${object.company_id.email}" style="text-decoration:none; color: white;">${object.company_id.email}</a>
+												<br />
+												% endif
+                                % if object.company_id.website:
+												<a href="${object.company_id.website}" style="text-decoration:none; color: white;">
+                                        ${object.company_id.website}
+                                    </a>
+												% endif
+											</td>
+										</tr>
+									</table>
+								</td>
+							</tr>
+						</tbody>
+					</table>
+				</div>
+			</field>
+		</record>
+	</data>
+</odoo>
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