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# -*- coding: utf-8 -*-
# Part of Odoo. See LICENSE file for full copyright and licensing details.
from odoo import tests
from odoo.addons.website_livechat.tests.common import TestLivechatCommon
@tests.tagged('post_install', '-at_install')
class TestLivechatRequestHttpCase(tests.HttpCase, TestLivechatCommon):
def test_livechat_request_complete_flow(self):
self._clean_livechat_sessions()
# Send first chat request - Open chat from operator side
channel_1 = self._common_chat_request_flow()
# Visitor Rates the conversation (Good)
self._send_rating(channel_1, self.visitor, 5)
# Operator Re-Send a chat request
channel_2 = self._common_chat_request_flow()
# Visitor Rates the conversation (Bad)
self._send_rating(channel_2, self.visitor, 1, "Stop bothering me! I hate you </3 !")
def test_cancel_chat_request_on_visitor_demand(self):
self._clean_livechat_sessions()
self.operator_b = self.env['res.users'].create({
'name': 'Operator Marc',
'login': 'operator_b',
'email': 'operatormarc@example.com',
'password': "operatormarc",
'livechat_username': "Marco'r El",
})
# Open Chat Request
self.visitor.with_user(self.operator_b).action_send_chat_request()
chat_request = self.env['mail.channel'].search([('livechat_visitor_id', '=', self.visitor.id), ('livechat_active', '=', True)])
self.assertEqual(chat_request.livechat_operator_id, self.operator_b.partner_id, "Operator for active livechat session must be Operator Marc")
# Click on livechatbutton at client side
res = self.opener.post(url=self.open_chat_url, json=self.open_chat_params)
self.assertEqual(res.status_code, 200)
channel = self.env['mail.channel'].search([('livechat_visitor_id', '=', self.visitor.id),
('livechat_active', '=', True)])
# Check that the chat request has been canceled.
chat_request.invalidate_cache()
self.assertEqual(chat_request.livechat_active, False, "The livechat request must be inactive as the visitor started himself a livechat session.")
self.assertEqual(len(channel), 1)
self.assertEqual(channel.livechat_operator_id, self.operator.partner_id, "Operator for active livechat session must be Michel Operator")
def _common_chat_request_flow(self):
self.visitor.with_user(self.operator).action_send_chat_request()
channel = self.env['mail.channel'].search([('livechat_visitor_id', '=', self.visitor.id), ('livechat_active', '=', True)])
self.assertEqual(len(channel), 1)
self.assertEqual(channel.livechat_operator_id, self.operator.partner_id, "Michel Operator should be the operator of this channel.")
self.assertEqual(len(channel.message_ids), 0)
# Operator Sends message
self._send_message(channel, self.operator.email, "Hello Again !", author_id=self.operator.partner_id.id)
self.assertEqual(len(channel.message_ids), 1)
# Visitor Answers
self._send_message(channel, self.visitor.display_name, "Answer from Visitor")
self.assertEqual(len(channel.message_ids), 2)
# Visitor Leave the conversation
channel._close_livechat_session()
self.assertEqual(len(channel.message_ids), 3)
self.assertEqual(channel.message_ids[0].author_id, self.env.ref('base.partner_root'), "Odoobot must be the sender of the 'has left the conversation' message.")
self.assertEqual(channel.message_ids[0].body, "<p>%s has left the conversation.</p>" % self.visitor.display_name)
self.assertEqual(channel.livechat_active, False, "The livechat session must be inactive as the visitor sent his feedback.")
return channel
def _clean_livechat_sessions(self):
# clean every possible mail channel linked to the visitor
active_channels = self.env['mail.channel'].search([('livechat_visitor_id', '=', self.visitor.id), ('livechat_active', '=', True)])
for active_channel in active_channels:
active_channel._close_livechat_session()
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