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<?xml version="1.0"?>
<odoo>
<data>
<record id="im_livechat_channel_action" model="ir.actions.act_window">
<field name="name">Website Live Chat Channels</field>
<field name="res_model">im_livechat.channel</field>
<field name="view_mode">kanban,form</field>
<field name="help" type="html">
<p class="o_view_nocontent_smiling_face">
Define a new website live chat channel
</p><p>
You can create channels for each website on which you want
to integrate the website live chat widget, allowing your website
visitors to talk in real time with your operators.
</p>
</field>
</record>
<record id="im_livechat_channel_view_kanban" model="ir.ui.view">
<field name="name">im_livechat.channel.kanban</field>
<field name="model">im_livechat.channel</field>
<field name="arch" type="xml">
<kanban>
<field name="id"/>
<field name="name"/>
<field name="web_page" widget="url"/>
<field name="are_you_inside"/>
<field name="user_ids"/>
<field name="nbr_channel"/>
<field name="rating_percentage_satisfaction"/>
<templates>
<t t-name="kanban-box">
<div class="oe_kanban_global_click">
<div class="o_kanban_image">
<img t-att-src="kanban_image('im_livechat.channel', 'image_128', record.id.raw_value)" class="img-fluid" alt="Channel"/>
</div>
<div class="oe_kanban_details">
<div class="float-right">
<button t-if="record.are_you_inside.raw_value" name="action_quit" type="object" class="btn btn-primary">Leave</button>
<button t-if="!record.are_you_inside.raw_value" name="action_join" type="object" class="btn btn-primary">Join</button>
</div>
<strong class="o_kanban_record_title" style="word-wrap: break-word;"><field name="name"/></strong>
<div>
<div>
<i class="fa fa-user" role="img" aria-label="User" title="User"></i>
<t t-esc="(record.user_ids.raw_value || []).length"/> Operators
<br/>
<i class="fa fa-comments" role="img" aria-label="Comments" title="Comments"></i>
<t t-esc="record.nbr_channel.raw_value"/> Sessions
<div class="float-right">
<t t-if="record.rating_percentage_satisfaction.raw_value > 0">
<a type="action" name="%(rating_rating_action_view_livechat_rating)d" tabindex="10">
<i class="fa fa-smile-o text-success" t-if="record.rating_percentage_satisfaction.raw_value >= 70" title="Rating: Great" role="img" aria-label="Happy face"/>
<i class="fa fa-meh-o text-warning" t-if="record.rating_percentage_satisfaction.raw_value > 30 and record.rating_percentage_satisfaction.raw_value < 70" title="Rating: Okay" role="img" aria-label="Neutral face"/>
<i class="fa fa-frown-o text-danger" t-if="record.rating_percentage_satisfaction.raw_value <= 30" title="Rating: Bad" role="img" aria-label="Sad face"/>
<t t-esc="record.rating_percentage_satisfaction.raw_value"/>%
</a>
</t>
</div>
</div>
</div>
</div>
</div>
</t>
</templates>
</kanban>
</field>
</record>
<record id="im_livechat_channel_view_form" model="ir.ui.view">
<field name="name">im_livechat.channel.form</field>
<field name="model">im_livechat.channel</field>
<field name="arch" type="xml">
<form js_class="im_livechat_channel_form_view_js">
<header>
<button type="object" name="action_join" class="oe_highlight" string="Join Channel" attrs='{"invisible": [["are_you_inside", "=", True]]}'/>
<button type="object" name="action_quit" string="Leave Channel" attrs='{"invisible": [["are_you_inside", "=", False]]}'/>
<field name="are_you_inside" invisible="1"/>
</header>
<sheet>
<div class="oe_button_box" name="button_box">
<button class="oe_stat_button" type="action" attrs="{'invisible':[('nbr_channel','=', 0)]}" name="%(mail_channel_action_from_livechat_channel)d" icon="fa-comments">
<field string="Sessions" name="nbr_channel" widget="statinfo"/>
</button>
<button name="action_view_rating" attrs="{'invisible':[('rating_percentage_satisfaction','=', -1)]}" class="oe_stat_button" type="object" icon="fa-smile-o">
<field string="% Happy" name="rating_percentage_satisfaction" widget="statinfo"/>
</button>
</div>
<field name="image_128" widget="image" class="oe_avatar"/>
<div class="oe_title">
<label for="name" class="oe_edit_only"/>
<h1>
<field name="name" placeholder="e.g. YourWebsite.com"/>
</h1>
</div>
<notebook>
<page string="Operators" name="operators">
<group>
<field name="user_ids" nolabel="1" colspan="2">
<kanban>
<field name="id"/>
<field name="name"/>
<templates>
<t t-name="kanban-box">
<div class="oe_kanban_global_click">
<div class="o_kanban_image">
<img t-att-src="kanban_image('res.users', 'image_1024', record.id.raw_value)" alt="User"/>
</div>
<div class="o_kanban_details">
<h4 class="o_kanban_record_title"><field name="name"/></h4>
</div>
</div>
</t>
</templates>
</kanban>
</field>
<p class="text-muted" style="padding-left: 8px">
Operators that do not show any activity In Odoo for more than 30 minutes will be considered as disconnected.
</p>
</group>
</page>
<page string="Options" name="options">
<group>
<group string="Livechat Button">
<field name="button_text"/>
<label for="button_background_color" string="Livechat Button Color" />
<div class="o_livechat_layout_colors">
<field name="button_background_color" widget="color" class="mb-4 o_im_livechat_field_widget_color"/>
<field name="button_text_color" widget="color" class="mb-4 o_im_livechat_field_widget_color"/>
<button class="btn btn-link oe_edit_only o_im_livechat_channel_form_button_colors_reset_button" aria-label="Reset to default colors" title="Reset to default colors">
<span class="fa fa-refresh mb-4"/>
</button>
</div>
</group>
<group string="Livechat Window">
<field name="default_message" placeholder="e.g. Hello, how may I help you?"/>
<field name="input_placeholder"/>
<label for="header_background_color" string="Channel Header Color" />
<div class="o_livechat_layout_colors">
<field name="header_background_color" widget="color" class="mb-4 o_im_livechat_field_widget_color"/>
<field name="title_color" widget="color" class="mb-4 o_im_livechat_field_widget_color"/>
<button class="btn btn-link oe_edit_only o_im_livechat_channel_form_chat_window_colors_reset_button" aria-label="Reset to default colors" title="Reset to default colors">
<span class="fa fa-refresh mb-4"/>
</button>
</div>
</group>
</group>
</page>
<page string="Channel Rules" name="channel_rules">
<span class="text-muted">Define rules for your live support channel. You can apply an action for the given URL, and per country.<br />To identify the country, GeoIP must be installed on your server, otherwise, the countries of the rule will not be taken into account.</span>
<group>
<field name="rule_ids" nolabel="1"/>
</group>
</page>
<page string="Widget" name="configuration_widget">
<group attrs='{"invisible": [["web_page", "!=", False]]}'>
<div class="alert alert-warning mt4 mb16" role="alert">
Save your Channel to get your configuration widget.
</div>
</group>
<group>
<div attrs='{"invisible": [["web_page", "=", False]]}'>
<separator string="How to use the Website Live Chat widget?"/>
<p>
Copy and paste this code into your website, within the <head> tag:
</p>
<field name="script_external" readonly="1" widget="CopyClipboardText"/>
<p>
or copy this url and send it by email to your customers or suppliers:
</p>
<field name="web_page" readonly="1" widget="CopyClipboardChar"/>
<p>For websites built with the Odoo CMS, go to Website > Configuration > Settings and select the Website Live Chat Channel you want to add to your website.</p>
</div>
</group>
</page>
</notebook>
</sheet>
</form>
</field>
</record>
<record id="im_livechat_channel_view_search" model="ir.ui.view">
<field name="name">im.livechat.channel.view.search</field>
<field name="model">im_livechat.channel</field>
<field name="arch" type="xml">
<search string="LiveChat Channel Search">
<field name="name" string="Channel"/>
</search>
</field>
</record>
<!-- im_livechat.channel.rule -->
<record id="im_livechat_channel_rule_view_tree" model="ir.ui.view">
<field name="name">im.livechat.channel.rule.tree</field>
<field name="model">im_livechat.channel.rule</field>
<field name="arch" type="xml">
<tree string="Rules">
<field name="sequence" widget="handle"/>
<field name="regex_url"/>
<field name="action"/>
<field name="country_ids"/>
</tree>
</field>
</record>
<record id="im_livechat_channel_rule_view_kanban" model="ir.ui.view">
<field name="name">im_livechat.channel.rule.kanban</field>
<field name="model">im_livechat.channel.rule</field>
<field name="arch" type="xml">
<kanban>
<field name="regex_url"/>
<field name="action"/>
<field name="country_ids"/>
<templates>
<t t-name="kanban-box">
<div class="oe_kanban_global_click">
<div><field name="action"/></div>
<field name="regex_url" />
<field name="country_ids" widget="many2many_tags" />
</div>
</t>
</templates>
</kanban>
</field>
</record>
<record id="im_livechat_channel_rule_view_form" model="ir.ui.view">
<field name="name">im_livechat.channel.rule.form</field>
<field name="model">im_livechat.channel.rule</field>
<field name="type">form</field>
<field name="arch" type="xml">
<form string="Channel Rule" class="o_livechat_rules_form">
<sheet>
<group>
<field name="action" widget="radio"/>
<field name="regex_url" placeholder="e.g. /contactus"/>
<label for="auto_popup_timer" class="oe_inline" attrs="{'invisible': [('action', '!=', 'auto_popup')]}"/>
<div class="oe_inline" attrs="{'invisible': [('action', '!=', 'auto_popup')]}">
<field name="auto_popup_timer" class="oe_inline"/> seconds
</div>
<field name="country_ids" widget="many2many_tags"/>
</group>
</sheet>
</form>
</field>
</record>
<!-- Canned responses -->
<record id="im_livechat_canned_response_view_tree" model="ir.ui.view">
<field name="name">im_livechat.canned_response.tree</field>
<field name="model">mail.shortcode</field>
<field name="arch" type="xml">
<tree editable="bottom">
<field name="source"/>
<field name="substitution"/>
</tree>
</field>
</record>
<record id="im_livechat_canned_response_action" model="ir.actions.act_window">
<field name="name">Canned Responses</field>
<field name="res_model">mail.shortcode</field>
<field name="view_mode">tree</field>
<field name="view_id" ref="im_livechat_canned_response_view_tree"/>
<field name="domain">[]</field>
<field name="help" type="html">
<p class="o_view_nocontent_smiling_face">
Create a new canned response
</p><p>
Canned responses allow you to insert prewritten responses in
your messages by typing <i>:shortcut</i>. The shortcut is
replaced directly in your message, so that you can still edit
it before sending.
</p>
</field>
</record>
<!-- Menu items -->
<menuitem
id="menu_livechat_root"
name="Live Chat"
web_icon="im_livechat,static/description/icon.png"
groups="im_livechat_group_user"
sequence="205"/>
<menuitem
id="support_channels"
name="Channels"
parent="menu_livechat_root"
action="im_livechat_channel_action"
groups="im_livechat_group_user"
sequence="5"/>
<menuitem
id="menu_reporting_livechat"
name="Report"
parent="menu_livechat_root"
sequence="50"
groups="im_livechat_group_manager"/>
<menuitem
id="session_history"
name="Sessions History"
parent="menu_reporting_livechat"
action="mail_channel_action"
groups="im_livechat_group_user"
sequence="5"/>
<menuitem id="rating_rating_menu_livechat"
name="Customer Ratings"
action="rating_rating_action_livechat_report"
parent="menu_reporting_livechat"
sequence="40"/>
<menuitem
id="livechat_config"
name="Configuration"
parent="menu_livechat_root"
sequence="55"/>
<menuitem
id="canned_responses"
name="Canned Responses"
parent="livechat_config"
action="im_livechat_canned_response_action"
groups="im_livechat_group_user"
sequence="15"/>
</data>
</odoo>
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