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<?xml version="1.0"?>
<odoo>
<data>
<record id="im_livechat_report_channel_view_pivot" model="ir.ui.view">
<field name="name">im_livechat.report.channel.pivot</field>
<field name="model">im_livechat.report.channel</field>
<field name="arch" type="xml">
<pivot string="Livechat Support Statistics" disable_linking="True" sample="1">
<field name="technical_name" type="row"/>
<field name="duration" type="measure"/>
<field name="nbr_message" type="measure"/>
</pivot>
</field>
</record>
<record id="im_livechat_report_channel_view_graph" model="ir.ui.view">
<field name="name">im_livechat.report.channel.graph</field>
<field name="model">im_livechat.report.channel</field>
<field name="arch" type="xml">
<graph string="Livechat Support Statistics" sample="1" disable_linking="1">
<field name="technical_name"/>
<field name="nbr_message" type="measure"/>
</graph>
</field>
</record>
<record id="im_livechat_report_channel_view_search" model="ir.ui.view">
<field name="name">im_livechat.report.channel.search</field>
<field name="model">im_livechat.report.channel</field>
<field name="arch" type="xml">
<search string="Search report">
<field name="channel_name"/>
<filter name="missed_session" string="Missed sessions" domain="[('nbr_speaker','<=', 1)]"/>
<filter name="treated_session" string="Treated sessions" domain="[('nbr_speaker','>', 1)]"/>
<filter name="last_24h" string="Last 24h" domain="[('start_date','>', (context_today() - datetime.timedelta(days=1)).strftime('%%Y-%%m-%%d') )]"/>
<filter name="start_date_filter" string="This Week" domain="[
('start_date', '>=', (datetime.datetime.combine(context_today() + relativedelta(weeks=-1,days=1,weekday=0), datetime.time(0,0,0)).to_utc()).strftime('%Y-%m-%d %H:%M:%S')),
('start_date', '<', (datetime.datetime.combine(context_today() + relativedelta(days=1,weekday=0), datetime.time(0,0,0)).to_utc()).strftime('%Y-%m-%d %H:%M:%S'))]"/>
<separator/>
<filter name="filter_start_date" date="start_date"/>
<group expand="0" string="Group By...">
<filter name="group_by_session" string="Code" domain="[]" context="{'group_by':'technical_name'}"/>
<filter name="group_by_channel" string="Channel" domain="[]" context="{'group_by':'channel_id'}"/>
<filter name="group_by_operator" string="Operator" domain="[('partner_id','!=', False)]" context="{'group_by':'partner_id'}"/>
<separator orientation="vertical" />
<filter name="group_by_hour" string="Creation date (hour)" domain="[]" context="{'group_by':'start_date_hour'}"/>
<filter name="group_by_month" string="Creation date" domain="[]" context="{'group_by':'start_date:month'}" />
</group>
</search>
</field>
</record>
<record id="im_livechat_report_channel_action" model="ir.actions.act_window">
<field name="name">Session Statistics</field>
<field name="res_model">im_livechat.report.channel</field>
<field name="view_mode">graph,pivot</field>
<field name="context">{"search_default_last_week":1}</field>
<field name="help">Livechat Support Channel Statistics allows you to easily check and analyse your company livechat session performance. Extract information about the missed sessions, the audiance, the duration of a session, etc.</field>
</record>
<record id="im_livechat_report_channel_time_to_answer_action" model="ir.actions.act_window">
<field name="name">Session Statistics</field>
<field name="res_model">im_livechat.report.channel</field>
<field name="view_mode">graph,pivot</field>
<field name="context">{"graph_measure": "time_to_answer", "search_default_last_week":1}</field>
<field name="help" type="html">
<p class="o_view_nocontent_smiling_face">
No data yet!
</p>
</field>
</record>
<menuitem
id="menu_reporting_livechat_channel"
name="Session Statistics"
parent="menu_reporting_livechat"
sequence="10"
action="im_livechat_report_channel_action"/>
</data>
</odoo>
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