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# -*- coding: utf-8 -*-
# Part of Odoo. See LICENSE file for full copyright and licensing details.
from odoo import fields, models
class Digest(models.Model):
_inherit = 'digest.digest'
kpi_livechat_rating = fields.Boolean('% of Happiness')
kpi_livechat_rating_value = fields.Float(digits=(16, 2), compute='_compute_kpi_livechat_rating_value')
kpi_livechat_conversations = fields.Boolean('Conversations handled')
kpi_livechat_conversations_value = fields.Integer(compute='_compute_kpi_livechat_conversations_value')
kpi_livechat_response = fields.Boolean('Time to answer(sec)', help="Time to answer the user in second.")
kpi_livechat_response_value = fields.Float(compute='_compute_kpi_livechat_response_value')
def _compute_kpi_livechat_rating_value(self):
channels = self.env['mail.channel'].search([('livechat_operator_id', '=', self.env.user.partner_id.id)])
for record in self:
start, end, company = record._get_kpi_compute_parameters()
domain = [
('create_date', '>=', start), ('create_date', '<', end),
('rated_partner_id', '=', self.env.user.partner_id.id)
]
ratings = channels.rating_get_grades(domain)
record.kpi_livechat_rating_value = ratings['great'] * 100 / sum(ratings.values()) if sum(ratings.values()) else 0
def _compute_kpi_livechat_conversations_value(self):
for record in self:
start, end, company = record._get_kpi_compute_parameters()
record.kpi_livechat_conversations_value = self.env['mail.channel'].search_count([
('channel_type', '=', 'livechat'),
('livechat_operator_id', '=', self.env.user.partner_id.id),
('create_date', '>=', start), ('create_date', '<', end)
])
def _compute_kpi_livechat_response_value(self):
for record in self:
start, end, company = record._get_kpi_compute_parameters()
response_time = self.env['im_livechat.report.operator'].sudo().read_group([
('start_date', '>=', start), ('start_date', '<', end),
('partner_id', '=', self.env.user.partner_id.id)], ['partner_id', 'time_to_answer'], ['partner_id'])
record.kpi_livechat_response_value = "%.2f" % sum([response['time_to_answer'] for response in response_time]) or 0
def _compute_kpis_actions(self, company, user):
res = super(Digest, self)._compute_kpis_actions(company, user)
res['kpi_livechat_rating'] = 'im_livechat.rating_rating_action_livechat_report'
res['kpi_livechat_conversations'] = 'im_livechat.im_livechat_report_operator_action'
res['kpi_livechat_response'] = 'im_livechat.im_livechat_report_channel_time_to_answer_action'
return res
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