addons/im_livechat/data/mail_shortcode_data.xml


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<?xml version="1.0" encoding="utf-8"?>
<odoo><data noupdate="1">
    <record id="mail_shortcode_data_hello" model="mail.shortcode">
        <field name="source">hello</field>
        <field name="substitution">Hello. How may I help you?</field>
    </record>
</data></odoo>