addons/im_livechat/data/mail_data.xml


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<?xml version="1.0" encoding="utf-8"?>
<odoo>
    <data noupdate="1">
        <template id="livechat_email_template">
<table border="0" cellpadding="0" cellspacing="0" style="padding-top: 16px; background-color: #F1F1F1; font-family:Verdana, Arial,sans-serif; color: #454748; width: 100%; border-collapse:separate;"><tr><td align="center">
<table border="0" cellpadding="0" cellspacing="0" width="590" style="padding: 24px; background-color: white; color: #454748; border-collapse:separate;">
<tbody>
    <!-- HEADER -->
    <tr>
        <td align="center" style="min-width: 590px;">
            <table border="0" cellpadding="0" cellspacing="0" width="100%" style="background-color: white; padding: 0; border-collapse:separate;">
                <tr><td valign="middle">
                    <span style="font-size: 10px;">Livechat Conversation</span><br/>
                    <span style="font-size: 20px; font-weight: bold;">
                        <t t-esc="company.name"/>
                    </span>
                </td><td valign="middle" align="right">
                    <img t-att-src="'/logo.png?company=%s' % company.id" style="padding: 0px; margin: 0px; height: 48px;" t-att-alt="'%s' % company.name"/>
                </td></tr>
                <tr><td colspan="2" style="text-align:center;">
                  <hr width="100%" style="background-color:rgb(204,204,204);border:medium none;clear:both;display:block;font-size:0px;min-height:1px;line-height:0; margin:4px 0px 32px 0px;"/>
                </td></tr>
            </table>
        </td>
    </tr>
    <!-- CONTENT -->
    <t t-set="top" t-value="'border-top: thin solid #dee2e6;'" />
    <t t-set="bottom" t-value="'border-bottom: thin solid #dee2e6;'" />
    <t t-set="right" t-value="'border-right: thin solid #dee2e6;'" />
    <t t-set="left" t-value="'border-left: thin solid #dee2e6;'" />
    <tr>
        <td style="padding: 0 50px;">
            <div style="font-size: 13px; padding: 10px 0;">
                <span>Hello,</span><br />Here's a copy of your conversation with
                <span t-field="channel.livechat_operator_id.name"/>, on the
                <span t-field="channel.livechat_channel_id.create_date"/>
            </div>
            <table cellspacing="0" cellpadding="0" style="width:100%; border-collapse: collapse;">
                <t t-foreach="channel.message_ids.sorted(key=lambda m: m.date)" t-as="message" >
                    <t t-set="author_name" t-value="message.author_id.name if message.author_id else 'You'" />
                    <tr>
                        <td valign="top" align="center" rowspan="2" t-att-style="'width: 70px;' + top + bottom + left">
                            <t t-if="message.author_avatar">
                                <img  t-attf-alt="{{author_name}}" style="width: 64px; height: 64px; object-fit: cover;" t-attf-src="data:image/png;base64,{{message.author_avatar}}"/>
                            </t>
                            <t t-else="">
                                <img  t-attf-alt="{{author_name}}" style="width: 64px; height: 64px; object-fit: cover;" src="/mail/static/src/img/smiley/avatar.jpg"/>
                            </t>
                        </td>
                        <td t-att-style="'padding-left: 5px; margin: 0px;' + top">
                            <strong t-esc="author_name"/>
                        </td>
                        <td  t-att-style="'font-size: 13px; padding: 5px;' + top + right" align="right"><span t-field="message.date"/></td>
                    </tr>
                    <tr>
                        <td valign="top" colspan="2" t-att-style="'padding-left: 5px;' + bottom + right">
                            <span t-field="message.body" style="font-size: 13px;"/>
                        </td>
                    </tr>
                </t>
            </table>
            <div style="font-size: 13px; padding: 30px 0;">
                <span>Best regards,</span><br /><br />
                <span t-field="company.name"/>
            </div>
        </td>
    </tr>
    <!-- FOOTER -->
    <tr>
        <td align="center" style="min-width: 590px; padding: 0 8px 0 8px; font-size:11px;">
            <hr width="100%" style="background-color:rgb(204,204,204);border:medium none;clear:both;display:block;font-size:0px;min-height:1px;line-height:0; margin: 16px 0px 4px 0px;"/>
            <b t-esc="company.name"/><br/>
            <div style="color: #999999;">
                <t t-esc="company.phone"/>
                <t t-if="company.email"> |
                    <a t-att-href="'mailto:%s' % company.email" style="text-decoration:none; color: #999999;"><t t-esc="company.email"/></a>
                </t>
                <t t-if="company.website"> |
                    <a t-att-href="'%s' % company.website" style="text-decoration:none; color: #999999;">
                        <t t-esc="company.website"/>
                    </a>
                </t>
            </div>
        </td>
    </tr>
</tbody>
</table>
</td></tr>
<!-- POWERED BY -->
<tr><td align="center" style="min-width: 590px;">
        Powered by <a target="_blank" href="https://www.odoo.com?utm_source=db&amp;utm_medium=email" style="color: #875A7B;">Odoo</a>
</td></tr>
</table>
        </template>
    </data>
</odoo>