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diff --git a/addons/website_livechat/models/website.py b/addons/website_livechat/models/website.py
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+++ b/addons/website_livechat/models/website.py
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+# -*- coding: utf-8 -*-
+# Part of Odoo. See LICENSE file for full copyright and licensing details.
+
+from odoo import fields, models, _
+from odoo.addons.http_routing.models.ir_http import url_for
+
+
+class Website(models.Model):
+
+    _inherit = "website"
+
+    channel_id = fields.Many2one('im_livechat.channel', string='Website Live Chat Channel')
+
+    def get_livechat_channel_info(self):
+        """ Get the livechat info dict (button text, channel name, ...) for the livechat channel of
+            the current website.
+        """
+        self.ensure_one()
+        if self.channel_id:
+            livechat_info = self.channel_id.sudo().get_livechat_info()
+            if livechat_info['available']:
+                livechat_request_session = self._get_livechat_request_session()
+                if livechat_request_session:
+                    livechat_info['options']['chat_request_session'] = livechat_request_session
+            return livechat_info
+        return {}
+
+    def _get_livechat_request_session(self):
+        """
+        Check if there is an opened chat request for the website livechat channel and the current visitor (from request).
+        If so, prepare the livechat session information that will be stored in visitor's cookies
+        and used by livechat widget to directly open this session instead of allowing the visitor to
+        initiate a new livechat session.
+        :param {int} channel_id: channel
+        :return: {dict} livechat request session information
+        """
+        visitor = self.env['website.visitor']._get_visitor_from_request()
+        if visitor:
+            # get active chat_request linked to visitor
+            chat_request_channel = self.env['mail.channel'].sudo().search([
+                ('livechat_visitor_id', '=', visitor.id),
+                ('livechat_channel_id', '=', self.channel_id.id),
+                ('livechat_active', '=', True),
+                ('channel_message_ids', '!=', False)
+            ], order='create_date desc', limit=1)
+            if chat_request_channel:
+                return {
+                    "folded": False,
+                    "id": chat_request_channel.id,
+                    "operator_pid": [
+                        chat_request_channel.livechat_operator_id.id,
+                        chat_request_channel.livechat_operator_id.display_name
+                    ],
+                    "name": chat_request_channel.name,
+                    "uuid": chat_request_channel.uuid,
+                    "type": "chat_request"
+                }
+        return {}
+
+    def get_suggested_controllers(self):
+        suggested_controllers = super(Website, self).get_suggested_controllers()
+        suggested_controllers.append((_('Live Support'), url_for('/livechat'), 'website_livechat'))
+        return suggested_controllers