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diff --git a/addons/mail_bot/models/mail_bot.py b/addons/mail_bot/models/mail_bot.py
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+++ b/addons/mail_bot/models/mail_bot.py
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+# -*- coding: utf-8 -*-
+# Part of Odoo. See LICENSE file for full copyright and licensing details.
+
+import itertools
+import random
+
+from odoo import models, _
+
+
+class MailBot(models.AbstractModel):
+    _name = 'mail.bot'
+    _description = 'Mail Bot'
+
+    def _apply_logic(self, record, values, command=None):
+        """ Apply bot logic to generate an answer (or not) for the user
+        The logic will only be applied if odoobot is in a chat with a user or
+        if someone pinged odoobot.
+
+         :param record: the mail_thread (or mail_channel) where the user
+            message was posted/odoobot will answer.
+         :param values: msg_values of the message_post or other values needed by logic
+         :param command: the name of the called command if the logic is not triggered by a message_post
+        """
+        odoobot_id = self.env['ir.model.data'].xmlid_to_res_id("base.partner_root")
+        if len(record) != 1 or values.get("author_id") == odoobot_id:
+            return
+        if self._is_bot_pinged(values) or self._is_bot_in_private_channel(record):
+            body = values.get("body", "").replace(u'\xa0', u' ').strip().lower().strip(".!")
+            answer = self._get_answer(record, body, values, command)
+            if answer:
+                message_type = values.get('message_type', 'comment')
+                subtype_id = values.get('subtype_id', self.env['ir.model.data'].xmlid_to_res_id('mail.mt_comment'))
+                record.with_context(mail_create_nosubscribe=True).sudo().message_post(body=answer, author_id=odoobot_id, message_type=message_type, subtype_id=subtype_id)
+
+    def _get_answer(self, record, body, values, command=False):
+        # onboarding
+        odoobot_state = self.env.user.odoobot_state
+        if self._is_bot_in_private_channel(record):
+            # main flow
+            if odoobot_state == 'onboarding_emoji' and self._body_contains_emoji(body):
+                self.env.user.odoobot_state = "onboarding_command"
+                self.env.user.odoobot_failed = False
+                return _("Great! 👍<br/>To access special commands, <b>start your sentence with</b> <span class=\"o_odoobot_command\">/</span>. Try getting help.")
+            elif odoobot_state == 'onboarding_command' and command == 'help':
+                self.env.user.odoobot_state = "onboarding_ping"
+                self.env.user.odoobot_failed = False
+                return _("Wow you are a natural!<br/>Ping someone with @username to grab their attention. <b>Try to ping me using</b> <span class=\"o_odoobot_command\">@OdooBot</span> in a sentence.")
+            elif odoobot_state == 'onboarding_ping' and self._is_bot_pinged(values):
+                self.env.user.odoobot_state = "onboarding_attachement"
+                self.env.user.odoobot_failed = False
+                return _("Yep, I am here! 🎉 <br/>Now, try <b>sending an attachment</b>, like a picture of your cute dog...")
+            elif odoobot_state == 'onboarding_attachement' and values.get("attachment_ids"):
+                self.env.user.odoobot_state = "idle"
+                self.env.user.odoobot_failed = False
+                return _("I am a simple bot, but if that's a dog, he is the cutest 😊 <br/>Congratulations, you finished this tour. You can now <b>close this chat window</b>. Enjoy discovering Odoo.")
+            elif odoobot_state in (False, "idle", "not_initialized") and (_('start the tour') in body.lower()):
+                self.env.user.odoobot_state = "onboarding_emoji"
+                return _("To start, try to send me an emoji :)")
+            # easter eggs
+            elif odoobot_state == "idle" and body in ['❤️', _('i love you'), _('love')]:
+                return _("Aaaaaw that's really cute but, you know, bots don't work that way. You're too human for me! Let's keep it professional ❤️")
+            elif _('fuck') in body or "fuck" in body:
+                return _("That's not nice! I'm a bot but I have feelings... 💔")
+            # help message
+            elif self._is_help_requested(body) or odoobot_state == 'idle':
+                return _("Unfortunately, I'm just a bot 😞 I don't understand! If you need help discovering our product, please check "
+                         "<a href=\"https://www.odoo.com/page/docs\" target=\"_blank\">our documentation</a> or "
+                         "<a href=\"https://www.odoo.com/slides\" target=\"_blank\">our videos</a>.")
+            else:
+                # repeat question
+                if odoobot_state == 'onboarding_emoji':
+                    self.env.user.odoobot_failed = True
+                    return _("Not exactly. To continue the tour, send an emoji: <b>type</b> <span class=\"o_odoobot_command\">:)</span> and press enter.")
+                elif odoobot_state == 'onboarding_attachement':
+                    self.env.user.odoobot_failed = True
+                    return _("To <b>send an attachment</b>, click on the <i class=\"fa fa-paperclip\" aria-hidden=\"true\"></i> icon and select a file.")
+                elif odoobot_state == 'onboarding_command':
+                    self.env.user.odoobot_failed = True
+                    return _("Not sure what you are doing. Please, type <span class=\"o_odoobot_command\">/</span> and wait for the propositions. Select <span class=\"o_odoobot_command\">help</span> and press enter")
+                elif odoobot_state == 'onboarding_ping':
+                    self.env.user.odoobot_failed = True
+                    return _("Sorry, I am not listening. To get someone's attention, <b>ping him</b>. Write <span class=\"o_odoobot_command\">@OdooBot</span> and select me.")
+                return random.choice([
+                    _("I'm not smart enough to answer your question.<br/>To follow my guide, ask: <span class=\"o_odoobot_command\">start the tour</span>."),
+                    _("Hmmm..."),
+                    _("I'm afraid I don't understand. Sorry!"),
+                    _("Sorry I'm sleepy. Or not! Maybe I'm just trying to hide my unawareness of human language...<br/>I can show you features if you write: <span class=\"o_odoobot_command\">start the tour</span>.")
+                ])
+        return False
+
+    def _body_contains_emoji(self, body):
+        # coming from https://unicode.org/emoji/charts/full-emoji-list.html
+        emoji_list = itertools.chain(
+            range(0x231A, 0x231c),
+            range(0x23E9, 0x23f4),
+            range(0x23F8, 0x23fb),
+            range(0x25AA, 0x25ac),
+            range(0x25FB, 0x25ff),
+            range(0x2600, 0x2605),
+            range(0x2614, 0x2616),
+            range(0x2622, 0x2624),
+            range(0x262E, 0x2630),
+            range(0x2638, 0x263b),
+            range(0x2648, 0x2654),
+            range(0x265F, 0x2661),
+            range(0x2665, 0x2667),
+            range(0x267E, 0x2680),
+            range(0x2692, 0x2698),
+            range(0x269B, 0x269d),
+            range(0x26A0, 0x26a2),
+            range(0x26AA, 0x26ac),
+            range(0x26B0, 0x26b2),
+            range(0x26BD, 0x26bf),
+            range(0x26C4, 0x26c6),
+            range(0x26D3, 0x26d5),
+            range(0x26E9, 0x26eb),
+            range(0x26F0, 0x26f6),
+            range(0x26F7, 0x26fb),
+            range(0x2708, 0x270a),
+            range(0x270A, 0x270c),
+            range(0x270C, 0x270e),
+            range(0x2733, 0x2735),
+            range(0x2753, 0x2756),
+            range(0x2763, 0x2765),
+            range(0x2795, 0x2798),
+            range(0x2934, 0x2936),
+            range(0x2B05, 0x2b08),
+            range(0x2B1B, 0x2b1d),
+            range(0x1F170, 0x1f172),
+            range(0x1F191, 0x1f19b),
+            range(0x1F1E6, 0x1f200),
+            range(0x1F201, 0x1f203),
+            range(0x1F232, 0x1f23b),
+            range(0x1F250, 0x1f252),
+            range(0x1F300, 0x1f321),
+            range(0x1F324, 0x1f32d),
+            range(0x1F32D, 0x1f330),
+            range(0x1F330, 0x1f336),
+            range(0x1F337, 0x1f37d),
+            range(0x1F37E, 0x1f380),
+            range(0x1F380, 0x1f394),
+            range(0x1F396, 0x1f398),
+            range(0x1F399, 0x1f39c),
+            range(0x1F39E, 0x1f3a0),
+            range(0x1F3A0, 0x1f3c5),
+            range(0x1F3C6, 0x1f3cb),
+            range(0x1F3CB, 0x1f3cf),
+            range(0x1F3CF, 0x1f3d4),
+            range(0x1F3D4, 0x1f3e0),
+            range(0x1F3E0, 0x1f3f1),
+            range(0x1F3F3, 0x1f3f6),
+            range(0x1F3F8, 0x1f400),
+            range(0x1F400, 0x1f43f),
+            range(0x1F442, 0x1f4f8),
+            range(0x1F4F9, 0x1f4fd),
+            range(0x1F500, 0x1f53e),
+            range(0x1F549, 0x1f54b),
+            range(0x1F54B, 0x1f54f),
+            range(0x1F550, 0x1f568),
+            range(0x1F56F, 0x1f571),
+            range(0x1F573, 0x1f57a),
+            range(0x1F58A, 0x1f58e),
+            range(0x1F595, 0x1f597),
+            range(0x1F5B1, 0x1f5b3),
+            range(0x1F5C2, 0x1f5c5),
+            range(0x1F5D1, 0x1f5d4),
+            range(0x1F5DC, 0x1f5df),
+            range(0x1F5FB, 0x1f600),
+            range(0x1F601, 0x1f611),
+            range(0x1F612, 0x1f615),
+            range(0x1F61C, 0x1f61f),
+            range(0x1F620, 0x1f626),
+            range(0x1F626, 0x1f628),
+            range(0x1F628, 0x1f62c),
+            range(0x1F62E, 0x1f630),
+            range(0x1F630, 0x1f634),
+            range(0x1F635, 0x1f641),
+            range(0x1F641, 0x1f643),
+            range(0x1F643, 0x1f645),
+            range(0x1F645, 0x1f650),
+            range(0x1F680, 0x1f6c6),
+            range(0x1F6CB, 0x1f6d0),
+            range(0x1F6D1, 0x1f6d3),
+            range(0x1F6E0, 0x1f6e6),
+            range(0x1F6EB, 0x1f6ed),
+            range(0x1F6F4, 0x1f6f7),
+            range(0x1F6F7, 0x1f6f9),
+            range(0x1F910, 0x1f919),
+            range(0x1F919, 0x1f91f),
+            range(0x1F920, 0x1f928),
+            range(0x1F928, 0x1f930),
+            range(0x1F931, 0x1f933),
+            range(0x1F933, 0x1f93b),
+            range(0x1F93C, 0x1f93f),
+            range(0x1F940, 0x1f946),
+            range(0x1F947, 0x1f94c),
+            range(0x1F94D, 0x1f950),
+            range(0x1F950, 0x1f95f),
+            range(0x1F95F, 0x1f96c),
+            range(0x1F96C, 0x1f971),
+            range(0x1F973, 0x1f977),
+            range(0x1F97C, 0x1f980),
+            range(0x1F980, 0x1f985),
+            range(0x1F985, 0x1f992),
+            range(0x1F992, 0x1f998),
+            range(0x1F998, 0x1f9a3),
+            range(0x1F9B0, 0x1f9ba),
+            range(0x1F9C1, 0x1f9c3),
+            range(0x1F9D0, 0x1f9e7),
+            range(0x1F9E7, 0x1fa00),
+            [0x2328, 0x23cf, 0x24c2, 0x25b6, 0x25c0, 0x260e, 0x2611, 0x2618, 0x261d, 0x2620, 0x2626,
+             0x262a, 0x2640, 0x2642, 0x2663, 0x2668, 0x267b, 0x2699, 0x26c8, 0x26ce, 0x26cf,
+             0x26d1, 0x26fd, 0x2702, 0x2705, 0x270f, 0x2712, 0x2714, 0x2716, 0x271d, 0x2721, 0x2728, 0x2744, 0x2747, 0x274c,
+             0x274e, 0x2757, 0x27a1, 0x27b0, 0x27bf, 0x2b50, 0x2b55, 0x3030, 0x303d, 0x3297, 0x3299, 0x1f004, 0x1f0cf, 0x1f17e,
+             0x1f17f, 0x1f18e, 0x1f21a, 0x1f22f, 0x1f321, 0x1f336, 0x1f37d, 0x1f3c5, 0x1f3f7, 0x1f43f, 0x1f440, 0x1f441, 0x1f4f8,
+             0x1f4fd, 0x1f4ff, 0x1f57a, 0x1f587, 0x1f590, 0x1f5a4, 0x1f5a5, 0x1f5a8, 0x1f5bc, 0x1f5e1, 0x1f5e3, 0x1f5e8, 0x1f5ef,
+             0x1f5f3, 0x1f5fa, 0x1f600, 0x1f611, 0x1f615, 0x1f616, 0x1f617, 0x1f618, 0x1f619, 0x1f61a, 0x1f61b, 0x1f61f, 0x1f62c,
+             0x1f62d, 0x1f634, 0x1f6d0, 0x1f6e9, 0x1f6f0, 0x1f6f3, 0x1f6f9, 0x1f91f, 0x1f930, 0x1f94c, 0x1f97a, 0x1f9c0]
+        )
+        if any(chr(emoji) in body for emoji in emoji_list):
+            return True
+        return False
+
+    def _is_bot_pinged(self, values):
+        odoobot_id = self.env['ir.model.data'].xmlid_to_res_id("base.partner_root")
+        return odoobot_id in values.get('partner_ids', [])
+
+    def _is_bot_in_private_channel(self, record):
+        odoobot_id = self.env['ir.model.data'].xmlid_to_res_id("base.partner_root")
+        if record._name == 'mail.channel' and record.channel_type == 'chat':
+            return odoobot_id in record.with_context(active_test=False).channel_partner_ids.ids
+        return False
+
+    def _is_help_requested(self, body):
+        """Returns whether a message linking to the documentation and videos
+        should be sent back to the user.
+        """
+        return any(token in body for token in ['help', _('help'), '?']) or self.env.user.odoobot_failed