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diff --git a/addons/mail/models/mail_shortcode.py b/addons/mail/models/mail_shortcode.py
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+# -*- coding: utf-8 -*-
+# Part of Odoo. See LICENSE file for full copyright and licensing details.
+
+from odoo import fields, models
+
+
+class MailShortcode(models.Model):
+    """ Shortcode
+        Canned Responses, allowing the user to defined shortcuts in its message. Should be applied before storing message in database.
+        Emoji allowing replacing text with image for visual effect. Should be applied when the message is displayed (only for final rendering).
+        These shortcodes are global and are available for every user.
+    """
+
+    _name = 'mail.shortcode'
+    _description = 'Canned Response / Shortcode'
+    source = fields.Char('Shortcut', required=True, index=True, help="The shortcut which must be replaced in the Chat Messages")
+    substitution = fields.Text('Substitution', required=True, index=True, help="The escaped html code replacing the shortcut")
+    description = fields.Char('Description')
+    message_ids = fields.Many2one('mail.message', string="Messages", store=False)