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diff --git a/addons/im_livechat_mail_bot/models/__init__.py b/addons/im_livechat_mail_bot/models/__init__.py
new file mode 100644
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+++ b/addons/im_livechat_mail_bot/models/__init__.py
@@ -0,0 +1,5 @@
+# -*- coding: utf-8 -*-
+# Part of Odoo. See LICENSE file for full copyright and licensing details.
+
+from . import mail_bot
+from . import res_users
\ No newline at end of file
diff --git a/addons/im_livechat_mail_bot/models/mail_bot.py b/addons/im_livechat_mail_bot/models/mail_bot.py
new file mode 100644
index 00000000..a17e1cac
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+++ b/addons/im_livechat_mail_bot/models/mail_bot.py
@@ -0,0 +1,25 @@
+# -*- coding: utf-8 -*-
+# Part of Odoo. See LICENSE file for full copyright and licensing details.
+
+from odoo import models, _
+
+
+class MailBot(models.AbstractModel):
+    _inherit = 'mail.bot'
+
+    def _get_answer(self, record, body, values, command):
+        odoobot_state = self.env.user.odoobot_state
+        if self._is_bot_in_private_channel(record):
+            if odoobot_state == "onboarding_attachement" and values.get("attachment_ids"):
+                self.env.user.odoobot_failed = False
+                self.env.user.odoobot_state = "onboarding_canned"
+                return _("That's me! 🎉<br/>Try typing <span class=\"o_odoobot_command\">:</span> to use canned responses.")
+            elif odoobot_state == "onboarding_canned" and values.get("canned_response_ids"):
+                self.env.user.odoobot_failed = False
+                self.env.user.odoobot_state = "idle"
+                return _("Good, you can customize canned responses in the live chat application.<br/><br/><b>It's the end of this overview</b>, enjoy discovering Odoo!")
+            # repeat question if needed
+            elif odoobot_state == 'onboarding_canned' and not self._is_help_requested(body):
+                self.env.user.odoobot_failed = True
+                return _("Not sure what you are doing. Please, type <span class=\"o_odoobot_command\">:</span> and wait for the propositions. Select one of them and press enter.")
+        return super(MailBot, self)._get_answer(record, body, values, command)
diff --git a/addons/im_livechat_mail_bot/models/res_users.py b/addons/im_livechat_mail_bot/models/res_users.py
new file mode 100644
index 00000000..ce1bd266
--- /dev/null
+++ b/addons/im_livechat_mail_bot/models/res_users.py
@@ -0,0 +1,12 @@
+# -*- coding: utf-8 -*-
+# Part of Odoo. See LICENSE file for full copyright and licensing details.
+
+from odoo import models, fields
+
+
+class Users(models.Model):
+    _inherit = 'res.users'
+
+    odoobot_state = fields.Selection(selection_add=[
+        ('onboarding_canned', 'Onboarding canned'),
+    ], ondelete={'onboarding_canned': lambda users: users.write({'odoobot_state': 'disabled'})})