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diff --git a/addons/im_livechat/models/rating.py b/addons/im_livechat/models/rating.py
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+++ b/addons/im_livechat/models/rating.py
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+# -*- coding: utf-8 -*-
+# Part of Odoo. See LICENSE file for full copyright and licensing details.
+
+from odoo import api, models
+
+
+class Rating(models.Model):
+
+    _inherit = "rating.rating"
+
+    @api.depends('res_model', 'res_id')
+    def _compute_res_name(self):
+        for rating in self:
+            # cannot change the rec_name of session since it is use to create the bus channel
+            # so, need to override this method to set the same alternative rec_name as in reporting
+            if rating.res_model == 'mail.channel':
+                current_object = self.env[rating.res_model].sudo().browse(rating.res_id)
+                rating.res_name = ('%s / %s') % (current_object.livechat_channel_id.name, current_object.id)
+            else:
+                super(Rating, rating)._compute_res_name()
+
+    def action_open_rated_object(self):
+        action = super(Rating, self).action_open_rated_object()
+        if self.res_model == 'mail.channel':
+            view_id = self.env.ref('im_livechat.mail_channel_view_form').id
+            action['views'] = [[view_id, 'form']]
+        return action