initial commit 2

6 files changed, 670 insertions, 0 deletions

diff --git a/addons/im_livechat/data/digest_data.xml b/addons/im_livechat/data/digest_data.xml
new file mode 100644
index 00000000..642a0005
--- /dev/null
+++ b/addons/im_livechat/data/digest_data.xml
@@ -0,0 +1,25 @@
+<?xml version='1.0' encoding='utf-8'?>
+<odoo>
+    <data noupdate="1">
+        <record id="digest.digest_digest_default" model="digest.digest">
+            <field name="kpi_livechat_rating">True</field>
+            <field name="kpi_livechat_conversations">True</field>
+            <field name="kpi_livechat_response">True</field>
+        </record>
+    </data>
+
+    <data>
+        <record id="digest_tip_im_livechat_0" model="digest.tip">
+            <field name="name">Tip: Use canned responses to chat faster</field>
+            <field name="sequence">2900</field>
+            <field name="group_id" ref="im_livechat.im_livechat_group_manager" />
+            <field name="tip_description" type="html">
+<div>
+    <p class="tip_title">Tip: Use canned responses to chat faster</p>
+    <p class="tip_content">Use canned responses to define templates of messages in the livechat app. To load a canned response, start your sentence with ':' and select the template.</p>
+    <img src="/im_livechat/static/src/img/canned-responses.gif" class="illustration_border" />
+</div>
+            </field>
+        </record>
+    </data>
+</odoo>
diff --git a/addons/im_livechat/data/im_livechat_channel_data.xml b/addons/im_livechat/data/im_livechat_channel_data.xml
new file mode 100644
index 00000000..69c756b1
--- /dev/null
+++ b/addons/im_livechat/data/im_livechat_channel_data.xml
@@ -0,0 +1,9 @@
+<?xml version="1.0"?>
+<odoo>
+    <data noupdate="1">
+        <record id="im_livechat_channel_data" model="im_livechat.channel">
+            <field name="name">YourWebsite.com</field>
+            <field name="default_message">Hello, how may I help you?</field>
+        </record>
+    </data>
+</odoo>
diff --git a/addons/im_livechat/data/im_livechat_channel_demo.xml b/addons/im_livechat/data/im_livechat_channel_demo.xml
new file mode 100644
index 00000000..59d2b3b1
--- /dev/null
+++ b/addons/im_livechat/data/im_livechat_channel_demo.xml
@@ -0,0 +1,522 @@
+<?xml version="1.0"?>
+<odoo>
+    <data>
+        <record id="im_livechat_channel_rule_demo" model="im_livechat.channel.rule">
+            <field name="regex_url">/im_livechat/</field>
+            <field name="action">auto_popup</field>
+            <field name="auto_popup_timer">3</field>
+            <field name="channel_id" ref="im_livechat_channel_data"/>
+        </record>
+        <record id="im_livechat.im_livechat_group_user" model="res.groups">
+            <field eval="[(4, ref('base.user_demo'))]" name="users"/>
+        </record>
+        <record id="im_livechat_channel_data" model="im_livechat.channel">
+            <field eval="[(4, ref('base.user_admin'))]" name="user_ids"/>
+        </record>
+        <record id="im_livechat_channel_data" model="im_livechat.channel">
+            <field eval="[(4, ref('base.user_demo'))]" name="user_ids"/>
+        </record>
+        <!-- Session 0 -->
+        <record id="im_livechat_mail_channel_data_0" model="mail.channel">
+            <field name="channel_type">livechat</field>
+            <field name="livechat_channel_id" ref="im_livechat_channel_data"/>
+            <field name="livechat_operator_id" ref="base.partner_admin"/>
+            <field name="name">Visitor #234, Mitchell Admin</field>
+            <field name="anonymous_name">Visitor #234, Mitchell Admin</field>
+        </record>
+        <record id="im_livechat_rating_1" model="rating.rating">
+            <field name="res_id" ref="im_livechat.im_livechat_mail_channel_data_0"/>
+            <field name="res_model_id" ref="mail.model_mail_channel"/>
+            <field name="rated_partner_id" ref="base.partner_admin"/>
+            <field eval="False" name="partner_id"/>
+            <field eval="True" name="consumed"/>
+        </record>
+        <function eval="([ref('im_livechat.im_livechat_mail_channel_data_0')], 5)" model="mail.channel" name="rating_apply"/>
+        <record id="im_livechat_mail_message_5_data" model="mail.message">
+            <field name="model">mail.channel</field>
+            <field name="res_id" ref="im_livechat.im_livechat_mail_channel_data_0"/>
+            <field name="message_type">email</field>
+            <field name="author_id" ref="base.partner_admin"/>
+            <field name="body">You're welcome, have a nice day!</field>
+            <field eval="[(4, ref('im_livechat.im_livechat_mail_channel_data_0'))]" name="channel_ids"/>
+            <field eval="DateTime.today() + relativedelta(months=-1, days=-0, minutes=5)" name="date"/>
+        </record>
+        <record id="im_livechat_mail_message_4_data" model="mail.message">
+            <field name="model">mail.channel</field>
+            <field name="res_id" ref="im_livechat.im_livechat_mail_channel_data_0"/>
+            <field name="message_type">email</field>
+            <field eval="False" name="author_id"/>
+            <field name="body">Great! Thanks for the info</field>
+            <field eval="[(4, ref('im_livechat.im_livechat_mail_channel_data_0'))]" name="channel_ids"/>
+            <field eval="DateTime.today() + relativedelta(months=-1, days=-0, minutes=4)" name="date"/>
+        </record>
+        <record id="im_livechat_mail_message_3_data" model="mail.message">
+            <field name="model">mail.channel</field>
+            <field name="res_id" ref="im_livechat.im_livechat_mail_channel_data_0"/>
+            <field name="message_type">email</field>
+            <field name="author_id" ref="base.partner_admin"/>
+            <field name="body">Yes, you can use our Timesheets application and Awesome Timesheets to record your time efficiently!</field>
+            <field eval="[(4, ref('im_livechat.im_livechat_mail_channel_data_0'))]" name="channel_ids"/>
+            <field eval="DateTime.today() + relativedelta(months=-1, days=-0, minutes=3)" name="date"/>
+        </record>
+        <record id="im_livechat_mail_message_2_data" model="mail.message">
+            <field name="model">mail.channel</field>
+            <field name="res_id" ref="im_livechat.im_livechat_mail_channel_data_0"/>
+            <field name="message_type">email</field>
+            <field eval="False" name="author_id"/>
+            <field name="body">I'm looking for an application to record my timesheet, any tips?</field>
+            <field eval="[(4, ref('im_livechat.im_livechat_mail_channel_data_0'))]" name="channel_ids"/>
+            <field eval="DateTime.today() + relativedelta(months=-1, days=-0, minutes=2)" name="date"/>
+        </record>
+        <record id="im_livechat_mail_message_1_data" model="mail.message">
+            <field name="model">mail.channel</field>
+            <field name="res_id" ref="im_livechat.im_livechat_mail_channel_data_0"/>
+            <field name="message_type">email</field>
+            <field name="author_id" ref="base.partner_admin"/>
+            <field name="body">Hello, how may I help you?</field>
+            <field eval="[(4, ref('im_livechat.im_livechat_mail_channel_data_0'))]" name="channel_ids"/>
+            <field eval="DateTime.today() + relativedelta(months=-1, days=-0, minutes=1)" name="date"/>
+        </record>
+        <!-- Session 1 -->
+        <record id="im_livechat_mail_channel_data_1" model="mail.channel">
+            <field name="channel_type">livechat</field>
+            <field name="livechat_channel_id" ref="im_livechat_channel_data"/>
+            <field name="livechat_operator_id" ref="base.partner_demo"/>
+            <field name="name">Visitor #323, Marc Demo</field>
+            <field name="anonymous_name">Visitor #323, Marc Demo</field>
+        </record>
+        <record id="im_livechat_rating_2" model="rating.rating">
+            <field name="res_id" ref="im_livechat.im_livechat_mail_channel_data_1"/>
+            <field name="res_model_id" ref="mail.model_mail_channel"/>
+            <field name="rated_partner_id" ref="base.partner_demo"/>
+            <field eval="False" name="partner_id"/>
+            <field eval="True" name="consumed"/>
+        </record>
+        <function eval="([ref('im_livechat.im_livechat_mail_channel_data_1')], 5)" model="mail.channel" name="rating_apply"/>
+        <record id="im_livechat_mail_message_10_data" model="mail.message">
+            <field name="model">mail.channel</field>
+            <field name="res_id" ref="im_livechat.im_livechat_mail_channel_data_1"/>
+            <field name="message_type">email</field>
+            <field name="author_id" ref="base.partner_demo"/>
+            <field name="body">You're welcome, enjoy Odoo!</field>
+            <field eval="[(4, ref('im_livechat.im_livechat_mail_channel_data_1'))]" name="channel_ids"/>
+            <field eval="DateTime.today() + relativedelta(months=-1, days=-1, minutes=10)" name="date"/>
+        </record>
+        <record id="im_livechat_mail_message_9_data" model="mail.message">
+            <field name="model">mail.channel</field>
+            <field name="res_id" ref="im_livechat.im_livechat_mail_channel_data_1"/>
+            <field name="message_type">email</field>
+            <field eval="False" name="author_id"/>
+            <field name="body">Awesome, thanks!</field>
+            <field eval="[(4, ref('im_livechat.im_livechat_mail_channel_data_1'))]" name="channel_ids"/>
+            <field eval="DateTime.today() + relativedelta(months=-1, days=-1, minutes=9)" name="date"/>
+        </record>
+        <record id="im_livechat_mail_message_8_data" model="mail.message">
+            <field name="model">mail.channel</field>
+            <field name="res_id" ref="im_livechat.im_livechat_mail_channel_data_1"/>
+            <field name="message_type">email</field>
+            <field name="author_id" ref="base.partner_demo"/>
+            <field name="body">Yes, we just released a new application called Social Marketing that should fit your needs! Check it out :)</field>
+            <field eval="[(4, ref('im_livechat.im_livechat_mail_channel_data_1'))]" name="channel_ids"/>
+            <field eval="DateTime.today() + relativedelta(months=-1, days=-1, minutes=8)" name="date"/>
+        </record>
+        <record id="im_livechat_mail_message_7_data" model="mail.message">
+            <field name="model">mail.channel</field>
+            <field name="res_id" ref="im_livechat.im_livechat_mail_channel_data_1"/>
+            <field name="message_type">email</field>
+            <field eval="False" name="author_id"/>
+            <field name="body">I was wondering if Odoo has an application to easily manage social media for my business..</field>
+            <field eval="[(4, ref('im_livechat.im_livechat_mail_channel_data_1'))]" name="channel_ids"/>
+            <field eval="DateTime.today() + relativedelta(months=-1, days=-1, minutes=7)" name="date"/>
+        </record>
+        <record id="im_livechat_mail_message_6_data" model="mail.message">
+            <field name="model">mail.channel</field>
+            <field name="res_id" ref="im_livechat.im_livechat_mail_channel_data_1"/>
+            <field name="message_type">email</field>
+            <field name="author_id" ref="base.partner_demo"/>
+            <field name="body">Hello, how may I help you?</field>
+            <field eval="[(4, ref('im_livechat.im_livechat_mail_channel_data_1'))]" name="channel_ids"/>
+            <field eval="DateTime.today() + relativedelta(months=-1, days=-1, minutes=6)" name="date"/>
+        </record>
+        <!-- Session 2 -->
+        <record id="im_livechat_mail_channel_data_2" model="mail.channel">
+            <field name="channel_type">livechat</field>
+            <field name="livechat_channel_id" ref="im_livechat_channel_data"/>
+            <field name="livechat_operator_id" ref="base.partner_admin"/>
+            <field name="name">Joel Willis, Mitchell Admin</field>
+            <field name="anonymous_name">Joel Willis, Mitchell Admin</field>
+        </record>
+        <record id="im_livechat_rating_3" model="rating.rating">
+            <field name="res_id" ref="im_livechat.im_livechat_mail_channel_data_2"/>
+            <field name="res_model_id" ref="mail.model_mail_channel"/>
+            <field name="rated_partner_id" ref="base.partner_admin"/>
+            <field name="partner_id" ref="base.partner_demo_portal"/>
+            <field eval="True" name="consumed"/>
+        </record>
+        <function eval="([ref('im_livechat.im_livechat_mail_channel_data_2')], 5)" model="mail.channel" name="rating_apply"/>
+        <record id="im_livechat_mail_message_14_data" model="mail.message">
+            <field name="model">mail.channel</field>
+            <field name="res_id" ref="im_livechat.im_livechat_mail_channel_data_2"/>
+            <field name="message_type">email</field>
+            <field name="author_id" ref="base.partner_demo_portal"/>
+            <field name="body">Oh :(</field>
+            <field eval="[(4, ref('im_livechat.im_livechat_mail_channel_data_2'))]" name="channel_ids"/>
+            <field eval="DateTime.today() + relativedelta(months=-1, days=-2, minutes=14)" name="date"/>
+        </record>
+        <record id="im_livechat_mail_message_13_data" model="mail.message">
+            <field name="model">mail.channel</field>
+            <field name="res_id" ref="im_livechat.im_livechat_mail_channel_data_2"/>
+            <field name="message_type">email</field>
+            <field name="author_id" ref="base.partner_admin"/>
+            <field name="body">Nope, sorry to disappoint :(</field>
+            <field eval="[(4, ref('im_livechat.im_livechat_mail_channel_data_2'))]" name="channel_ids"/>
+            <field eval="DateTime.today() + relativedelta(months=-1, days=-2, minutes=13)" name="date"/>
+        </record>
+        <record id="im_livechat_mail_message_12_data" model="mail.message">
+            <field name="model">mail.channel</field>
+            <field name="res_id" ref="im_livechat.im_livechat_mail_channel_data_2"/>
+            <field name="message_type">email</field>
+            <field name="author_id" ref="base.partner_demo_portal"/>
+            <field name="body">Hello, are you single?</field>
+            <field eval="[(4, ref('im_livechat.im_livechat_mail_channel_data_2'))]" name="channel_ids"/>
+            <field eval="DateTime.today() + relativedelta(months=-1, days=-2, minutes=12)" name="date"/>
+        </record>
+        <record id="im_livechat_mail_message_11_data" model="mail.message">
+            <field name="model">mail.channel</field>
+            <field name="res_id" ref="im_livechat.im_livechat_mail_channel_data_2"/>
+            <field name="message_type">email</field>
+            <field name="author_id" ref="base.partner_admin"/>
+            <field name="body">Hello, how may I help you?</field>
+            <field eval="[(4, ref('im_livechat.im_livechat_mail_channel_data_2'))]" name="channel_ids"/>
+            <field eval="DateTime.today() + relativedelta(months=-1, days=-2, minutes=11)" name="date"/>
+        </record>
+        <!-- Session 3 -->
+        <record id="im_livechat_mail_channel_data_3" model="mail.channel">
+            <field name="channel_type">livechat</field>
+            <field name="livechat_channel_id" ref="im_livechat_channel_data"/>
+            <field name="livechat_operator_id" ref="base.partner_demo"/>
+            <field name="name">Joel Willis, Marc Demo</field>
+            <field name="anonymous_name">Joel Willis, Marc Demo</field>
+        </record>
+        <record id="im_livechat_rating_4" model="rating.rating">
+            <field name="res_id" ref="im_livechat.im_livechat_mail_channel_data_3"/>
+            <field name="res_model_id" ref="mail.model_mail_channel"/>
+            <field name="rated_partner_id" ref="base.partner_demo"/>
+            <field name="partner_id" ref="base.partner_demo_portal"/>
+            <field eval="True" name="consumed"/>
+        </record>
+        <function eval="([ref('im_livechat.im_livechat_mail_channel_data_3')], 5)" model="mail.channel" name="rating_apply"/>
+        <record id="im_livechat_mail_message_17_data" model="mail.message">
+            <field name="model">mail.channel</field>
+            <field name="res_id" ref="im_livechat.im_livechat_mail_channel_data_3"/>
+            <field name="message_type">email</field>
+            <field name="author_id" ref="base.partner_demo_portal"/>
+            <field name="body">Thanks for the info, I'll look into it!</field>
+            <field eval="[(4, ref('im_livechat.im_livechat_mail_channel_data_3'))]" name="channel_ids"/>
+            <field eval="DateTime.today() + relativedelta(months=-2, days=-3, minutes=17)" name="date"/>
+        </record>
+        <record id="im_livechat_mail_message_16_data" model="mail.message">
+            <field name="model">mail.channel</field>
+            <field name="res_id" ref="im_livechat.im_livechat_mail_channel_data_3"/>
+            <field name="message_type">email</field>
+            <field name="author_id" ref="base.partner_demo"/>
+            <field name="body">Hello Joel Willis, you're at the right place! You can customize Odoo using our Studio application in just a few clicks.</field>
+            <field eval="[(4, ref('im_livechat.im_livechat_mail_channel_data_3'))]" name="channel_ids"/>
+            <field eval="DateTime.today() + relativedelta(months=-2, days=-3, minutes=16)" name="date"/>
+        </record>
+        <record id="im_livechat_mail_message_15_data" model="mail.message">
+            <field name="model">mail.channel</field>
+            <field name="res_id" ref="im_livechat.im_livechat_mail_channel_data_3"/>
+            <field name="message_type">email</field>
+            <field name="author_id" ref="base.partner_demo_portal"/>
+            <field name="body">Hello, I'm looking for a software that can be easily updated with my needs.</field>
+            <field eval="[(4, ref('im_livechat.im_livechat_mail_channel_data_3'))]" name="channel_ids"/>
+            <field eval="DateTime.today() + relativedelta(months=-2, days=-3, minutes=15)" name="date"/>
+        </record>
+        <!-- Session 4 -->
+        <record id="im_livechat_mail_channel_data_4" model="mail.channel">
+            <field name="channel_type">livechat</field>
+            <field name="livechat_channel_id" ref="im_livechat_channel_data"/>
+            <field name="livechat_operator_id" ref="base.partner_admin"/>
+            <field name="name">Visitor #532, Mitchell Admin</field>
+            <field name="anonymous_name">Visitor #532, Mitchell Admin</field>
+        </record>
+        <record id="im_livechat_rating_5" model="rating.rating">
+            <field name="res_id" ref="im_livechat.im_livechat_mail_channel_data_4"/>
+            <field name="res_model_id" ref="mail.model_mail_channel"/>
+            <field name="rated_partner_id" ref="base.partner_admin"/>
+            <field eval="False" name="partner_id"/>
+            <field eval="True" name="consumed"/>
+        </record>
+        <function eval="([ref('im_livechat.im_livechat_mail_channel_data_4')], 1)" model="mail.channel" name="rating_apply"/>
+        <record id="im_livechat_mail_message_21_data" model="mail.message">
+            <field name="model">mail.channel</field>
+            <field name="res_id" ref="im_livechat.im_livechat_mail_channel_data_4"/>
+            <field name="message_type">email</field>
+            <field eval="False" name="author_id"/>
+            <field name="body">Ok.. Will do, thanks</field>
+            <field eval="[(4, ref('im_livechat.im_livechat_mail_channel_data_4'))]" name="channel_ids"/>
+            <field eval="DateTime.today() + relativedelta(months=-2, days=-4, minutes=21)" name="date"/>
+        </record>
+        <record id="im_livechat_mail_message_20_data" model="mail.message">
+            <field name="model">mail.channel</field>
+            <field name="res_id" ref="im_livechat.im_livechat_mail_channel_data_4"/>
+            <field name="message_type">email</field>
+            <field name="author_id" ref="base.partner_admin"/>
+            <field name="body">Hi, if you need help with your database, feel free to contact our support via http://www.odoo.com/help</field>
+            <field eval="[(4, ref('im_livechat.im_livechat_mail_channel_data_4'))]" name="channel_ids"/>
+            <field eval="DateTime.today() + relativedelta(months=-2, days=-4, minutes=20)" name="date"/>
+        </record>
+        <record id="im_livechat_mail_message_19_data" model="mail.message">
+            <field name="model">mail.channel</field>
+            <field name="res_id" ref="im_livechat.im_livechat_mail_channel_data_4"/>
+            <field name="message_type">email</field>
+            <field eval="False" name="author_id"/>
+            <field name="body">Hello, it seems that I can't log in to my database. Can you help?</field>
+            <field eval="[(4, ref('im_livechat.im_livechat_mail_channel_data_4'))]" name="channel_ids"/>
+            <field eval="DateTime.today() + relativedelta(months=-2, days=-4, minutes=19)" name="date"/>
+        </record>
+        <record id="im_livechat_mail_message_18_data" model="mail.message">
+            <field name="model">mail.channel</field>
+            <field name="res_id" ref="im_livechat.im_livechat_mail_channel_data_4"/>
+            <field name="message_type">email</field>
+            <field name="author_id" ref="base.partner_admin"/>
+            <field name="body">Hello, how may I help you?</field>
+            <field eval="[(4, ref('im_livechat.im_livechat_mail_channel_data_4'))]" name="channel_ids"/>
+            <field eval="DateTime.today() + relativedelta(months=-2, days=-4, minutes=18)" name="date"/>
+        </record>
+        <!-- Session 5 -->
+        <record id="im_livechat_mail_channel_data_5" model="mail.channel">
+            <field name="channel_type">livechat</field>
+            <field name="livechat_channel_id" ref="im_livechat_channel_data"/>
+            <field name="livechat_operator_id" ref="base.partner_admin"/>
+            <field name="name">Visitor #649, Mitchell Admin</field>
+            <field name="anonymous_name">Visitor #649, Mitchell Admin</field>
+        </record>
+        <record id="im_livechat_rating_6" model="rating.rating">
+            <field name="res_id" ref="im_livechat.im_livechat_mail_channel_data_5"/>
+            <field name="res_model_id" ref="mail.model_mail_channel"/>
+            <field name="rated_partner_id" ref="base.partner_admin"/>
+            <field eval="False" name="partner_id"/>
+            <field eval="True" name="consumed"/>
+        </record>
+        <function eval="([ref('im_livechat.im_livechat_mail_channel_data_5')], 5)" model="mail.channel" name="rating_apply"/>
+        <record id="im_livechat_mail_message_25_data" model="mail.message">
+            <field name="model">mail.channel</field>
+            <field name="res_id" ref="im_livechat.im_livechat_mail_channel_data_5"/>
+            <field name="message_type">email</field>
+            <field eval="False" name="author_id"/>
+            <field name="body">Thanks!</field>
+            <field eval="[(4, ref('im_livechat.im_livechat_mail_channel_data_5'))]" name="channel_ids"/>
+            <field eval="DateTime.today() + relativedelta(months=-3, days=-5, minutes=25)" name="date"/>
+        </record>
+        <record id="im_livechat_mail_message_24_data" model="mail.message">
+            <field name="model">mail.channel</field>
+            <field name="res_id" ref="im_livechat.im_livechat_mail_channel_data_5"/>
+            <field name="message_type">email</field>
+            <field name="author_id" ref="base.partner_admin"/>
+            <field name="body">Yes, of course, you can find it here: https://www.odoo.com/documentation/user/14.0/</field>
+            <field eval="[(4, ref('im_livechat.im_livechat_mail_channel_data_5'))]" name="channel_ids"/>
+            <field eval="DateTime.today() + relativedelta(months=-3, days=-5, minutes=24)" name="date"/>
+        </record>
+        <record id="im_livechat_mail_message_23_data" model="mail.message">
+            <field name="model">mail.channel</field>
+            <field name="res_id" ref="im_livechat.im_livechat_mail_channel_data_5"/>
+            <field name="message_type">email</field>
+            <field eval="False" name="author_id"/>
+            <field name="body">Hello, I'm a bit lost in the Invetory module, is there some documentation I could find?</field>
+            <field eval="[(4, ref('im_livechat.im_livechat_mail_channel_data_5'))]" name="channel_ids"/>
+            <field eval="DateTime.today() + relativedelta(months=-3, days=-5, minutes=23)" name="date"/>
+        </record>
+        <record id="im_livechat_mail_message_22_data" model="mail.message">
+            <field name="model">mail.channel</field>
+            <field name="res_id" ref="im_livechat.im_livechat_mail_channel_data_5"/>
+            <field name="message_type">email</field>
+            <field name="author_id" ref="base.partner_admin"/>
+            <field name="body">Hello, how may I help you?</field>
+            <field eval="[(4, ref('im_livechat.im_livechat_mail_channel_data_5'))]" name="channel_ids"/>
+            <field eval="DateTime.today() + relativedelta(months=-3, days=-5, minutes=22)" name="date"/>
+        </record>
+        <!-- Session 6 -->
+        <record id="im_livechat_mail_channel_data_6" model="mail.channel">
+            <field name="channel_type">livechat</field>
+            <field name="livechat_channel_id" ref="im_livechat_channel_data"/>
+            <field name="livechat_operator_id" ref="base.partner_admin"/>
+            <field name="name">Joel Willis, Mitchell Admin</field>
+            <field name="anonymous_name">Joel Willis, Mitchell Admin</field>
+        </record>
+        <record id="im_livechat_rating_7" model="rating.rating">
+            <field name="res_id" ref="im_livechat.im_livechat_mail_channel_data_6"/>
+            <field name="res_model_id" ref="mail.model_mail_channel"/>
+            <field name="rated_partner_id" ref="base.partner_admin"/>
+            <field name="partner_id" ref="base.partner_demo_portal"/>
+            <field eval="True" name="consumed"/>
+        </record>
+        <function eval="([ref('im_livechat.im_livechat_mail_channel_data_6')], 5)" model="mail.channel" name="rating_apply"/>
+        <record id="im_livechat_mail_message_29_data" model="mail.message">
+            <field name="model">mail.channel</field>
+            <field name="res_id" ref="im_livechat.im_livechat_mail_channel_data_6"/>
+            <field name="message_type">email</field>
+            <field name="author_id" ref="base.partner_demo_portal"/>
+            <field name="body">Good to hear, thanks!</field>
+            <field eval="[(4, ref('im_livechat.im_livechat_mail_channel_data_6'))]" name="channel_ids"/>
+            <field eval="DateTime.today() + relativedelta(months=-3, days=-6, minutes=29)" name="date"/>
+        </record>
+        <record id="im_livechat_mail_message_28_data" model="mail.message">
+            <field name="model">mail.channel</field>
+            <field name="res_id" ref="im_livechat.im_livechat_mail_channel_data_6"/>
+            <field name="message_type">email</field>
+            <field name="author_id" ref="base.partner_admin"/>
+            <field name="body">Joel Willis, you'll need our Inventory and Sales application to do so. You can try them for 15 days, FOR FREE :)</field>
+            <field eval="[(4, ref('im_livechat.im_livechat_mail_channel_data_6'))]" name="channel_ids"/>
+            <field eval="DateTime.today() + relativedelta(months=-3, days=-6, minutes=28)" name="date"/>
+        </record>
+        <record id="im_livechat_mail_message_27_data" model="mail.message">
+            <field name="model">mail.channel</field>
+            <field name="res_id" ref="im_livechat.im_livechat_mail_channel_data_6"/>
+            <field name="message_type">email</field>
+            <field name="author_id" ref="base.partner_demo_portal"/>
+            <field name="body">Hi, I need a software to easily manage my stock, and generate sales orders.</field>
+            <field eval="[(4, ref('im_livechat.im_livechat_mail_channel_data_6'))]" name="channel_ids"/>
+            <field eval="DateTime.today() + relativedelta(months=-3, days=-6, minutes=27)" name="date"/>
+        </record>
+        <record id="im_livechat_mail_message_26_data" model="mail.message">
+            <field name="model">mail.channel</field>
+            <field name="res_id" ref="im_livechat.im_livechat_mail_channel_data_6"/>
+            <field name="message_type">email</field>
+            <field name="author_id" ref="base.partner_admin"/>
+            <field name="body">Hello, how may I help you?</field>
+            <field eval="[(4, ref('im_livechat.im_livechat_mail_channel_data_6'))]" name="channel_ids"/>
+            <field eval="DateTime.today() + relativedelta(months=-3, days=-6, minutes=26)" name="date"/>
+        </record>
+        <!-- Session 7 -->
+        <record id="im_livechat_mail_channel_data_7" model="mail.channel">
+            <field name="channel_type">livechat</field>
+            <field name="livechat_channel_id" ref="im_livechat_channel_data"/>
+            <field name="livechat_operator_id" ref="base.partner_demo"/>
+            <field name="name">Visitor #722, Marc Demo</field>
+            <field name="anonymous_name">Visitor #722, Marc Demo</field>
+        </record>
+        <record id="im_livechat_rating_8" model="rating.rating">
+            <field name="res_id" ref="im_livechat.im_livechat_mail_channel_data_7"/>
+            <field name="res_model_id" ref="mail.model_mail_channel"/>
+            <field name="rated_partner_id" ref="base.partner_demo"/>
+            <field eval="False" name="partner_id"/>
+            <field eval="True" name="consumed"/>
+        </record>
+        <function eval="([ref('im_livechat.im_livechat_mail_channel_data_7')], 5)" model="mail.channel" name="rating_apply"/>
+        <record id="im_livechat_mail_message_33_data" model="mail.message">
+            <field name="model">mail.channel</field>
+            <field name="res_id" ref="im_livechat.im_livechat_mail_channel_data_7"/>
+            <field name="message_type">email</field>
+            <field eval="False" name="author_id"/>
+            <field name="body">I'm great, thanks for asking!</field>
+            <field eval="[(4, ref('im_livechat.im_livechat_mail_channel_data_7'))]" name="channel_ids"/>
+            <field eval="DateTime.today() + relativedelta(months=-3, days=-7, minutes=33)" name="date"/>
+        </record>
+        <record id="im_livechat_mail_message_32_data" model="mail.message">
+            <field name="model">mail.channel</field>
+            <field name="res_id" ref="im_livechat.im_livechat_mail_channel_data_7"/>
+            <field name="message_type">email</field>
+            <field name="author_id" ref="base.partner_demo"/>
+            <field name="body">I'm fine, and you?</field>
+            <field eval="[(4, ref('im_livechat.im_livechat_mail_channel_data_7'))]" name="channel_ids"/>
+            <field eval="DateTime.today() + relativedelta(months=-3, days=-7, minutes=32)" name="date"/>
+        </record>
+        <record id="im_livechat_mail_message_31_data" model="mail.message">
+            <field name="model">mail.channel</field>
+            <field name="res_id" ref="im_livechat.im_livechat_mail_channel_data_7"/>
+            <field name="message_type">email</field>
+            <field eval="False" name="author_id"/>
+            <field name="body">Heeeey Marc, how are you?</field>
+            <field eval="[(4, ref('im_livechat.im_livechat_mail_channel_data_7'))]" name="channel_ids"/>
+            <field eval="DateTime.today() + relativedelta(months=-3, days=-7, minutes=31)" name="date"/>
+        </record>
+        <record id="im_livechat_mail_message_30_data" model="mail.message">
+            <field name="model">mail.channel</field>
+            <field name="res_id" ref="im_livechat.im_livechat_mail_channel_data_7"/>
+            <field name="message_type">email</field>
+            <field name="author_id" ref="base.partner_demo"/>
+            <field name="body">Hello, how may I help you?</field>
+            <field eval="[(4, ref('im_livechat.im_livechat_mail_channel_data_7'))]" name="channel_ids"/>
+            <field eval="DateTime.today() + relativedelta(months=-3, days=-7, minutes=30)" name="date"/>
+        </record>
+
+        <record id="mail_channel_livechat_1" model="mail.channel">
+            <field name="name">Visitor, Mitchell Admin</field>
+            <field name="livechat_operator_id" ref="base.partner_admin"/>
+            <field name="livechat_channel_id" ref="im_livechat.im_livechat_channel_data"/>
+            <field name="create_date" eval="datetime.now() - timedelta(days=1)"/>
+            <field name="channel_type">livechat</field>
+        </record>
+
+        <record id="mail_message_livechat_1" model="mail.message">
+            <field name="author_id" eval="False"/>
+            <field name="record_name">Visitor</field>
+            <field name="date" eval="datetime.now() - timedelta(days=1)"/>
+            <field name="create_date" eval="datetime.now() - timedelta(days=1)"/>
+            <field name="body">Hi</field>
+            <field name="res_id" ref="im_livechat.mail_channel_livechat_1"/>
+            <field name="model">mail.channel</field>
+            <field name="channel_ids" eval="[(6, False, [mail_channel_livechat_1])]"/>
+        </record>
+        <record id="mail_message_livechat_2" model="mail.message">
+            <field name="author_id" ref="base.partner_admin"/>
+            <field name="date" eval="datetime.now() - timedelta(days=1, seconds=-15)"/>
+            <field name="create_date" eval="datetime.now() - timedelta(days=1, seconds=-15)"/>
+            <field name="body">Hello, how may I help you?</field>
+            <field name="res_id" ref="im_livechat.mail_channel_livechat_1"/>
+            <field name="model">mail.channel</field>
+            <field name="channel_ids" eval="[(6, False, [mail_channel_livechat_1])]"/>
+        </record>
+        <record id="mail_message_livechat_3" model="mail.message">
+            <field name="author_id" eval="False"/>
+            <field name="record_name">Visitor</field>
+            <field name="date" eval="datetime.now() - timedelta(days=1, seconds=-25)"/>
+            <field name="create_date" eval="datetime.now() - timedelta(days=1, seconds=-25)"/>
+            <field name="body">I would like to know more about the CRM application</field>
+            <field name="res_id" ref="im_livechat.mail_channel_livechat_1"/>
+            <field name="model">mail.channel</field>
+            <field name="channel_ids" eval="[(6, False, [mail_channel_livechat_1])]"/>
+        </record>
+        <record id="mail_message_livechat_4" model="mail.message">
+            <field name="author_id" ref="base.partner_admin"/>
+            <field name="date" eval="datetime.now() - timedelta(days=1, seconds=-33)"/>
+            <field name="create_date" eval="datetime.now() - timedelta(days=1, seconds=-33)"/>
+            <field name="body">The CRM application helps you to track leads, close opportunities and get accurate forecasts. You can test it for free on our website.</field>
+            <field name="res_id" ref="im_livechat.mail_channel_livechat_1"/>
+            <field name="model">mail.channel</field>
+            <field name="channel_ids" eval="[(6, False, [mail_channel_livechat_1])]"/>
+        </record>
+        <record id="mail_message_livechat_5" model="mail.message">
+            <field name="author_id" eval="False"/>
+            <field name="record_name">Visitor</field>
+            <field name="date" eval="datetime.now() - timedelta(days=1, seconds=-42)"/>
+            <field name="create_date" eval="datetime.now() - timedelta(days=1, seconds=-42)"/>
+            <field name="body">Great, thanks!</field>
+            <field name="res_id" ref="im_livechat.mail_channel_livechat_1"/>
+            <field name="model">mail.channel</field>
+            <field name="channel_ids" eval="[(6, False, [mail_channel_livechat_1])]"/>
+        </record>
+        <record id="mail_message_livechat_6" model="mail.message">
+            <field name="author_id" eval="False"/>
+            <field name="record_name">Visitor</field>
+            <field name="date" eval="datetime.now() - timedelta(days=1, seconds=-53)"/>
+            <field name="create_date" eval="datetime.now() - timedelta(days=1, seconds=-53)"/>
+            <field name="body">Rating: :-)</field>
+            <field name="res_id" ref="im_livechat.mail_channel_livechat_1"/>
+            <field name="model">mail.channel</field>
+            <field name="channel_ids" eval="[(6, False, [mail_channel_livechat_1])]"/>
+        </record>
+        <record id="rating_rating_livechat_1" model="rating.rating">
+            <field name="res_model_id" ref="mail.model_mail_channel"/>
+            <field name="rated_partner_id" ref="base.partner_admin"/>
+            <field name="partner_id" ref="base.partner_admin"/>
+            <field name="create_date" eval="datetime.now() - timedelta(days=1, seconds=-53)"/>
+            <field name="res_id" ref="im_livechat.mail_channel_livechat_1"/>
+            <field name="rating" eval="5"/>
+            <field name="consumed" eval="True"/>
+        </record>
+
+    </data>
+</odoo>
diff --git a/addons/im_livechat/data/mail_data.xml b/addons/im_livechat/data/mail_data.xml
new file mode 100644
index 00000000..9c8468ca
--- /dev/null
+++ b/addons/im_livechat/data/mail_data.xml
@@ -0,0 +1,96 @@
+<?xml version="1.0" encoding="utf-8"?>
+<odoo>
+    <data noupdate="1">
+        <template id="livechat_email_template">
+<table border="0" cellpadding="0" cellspacing="0" style="padding-top: 16px; background-color: #F1F1F1; font-family:Verdana, Arial,sans-serif; color: #454748; width: 100%; border-collapse:separate;"><tr><td align="center">
+<table border="0" cellpadding="0" cellspacing="0" width="590" style="padding: 24px; background-color: white; color: #454748; border-collapse:separate;">
+<tbody>
+    <!-- HEADER -->
+    <tr>
+        <td align="center" style="min-width: 590px;">
+            <table border="0" cellpadding="0" cellspacing="0" width="100%" style="background-color: white; padding: 0; border-collapse:separate;">
+                <tr><td valign="middle">
+                    <span style="font-size: 10px;">Livechat Conversation</span><br/>
+                    <span style="font-size: 20px; font-weight: bold;">
+                        <t t-esc="company.name"/>
+                    </span>
+                </td><td valign="middle" align="right">
+                    <img t-att-src="'/logo.png?company=%s' % company.id" style="padding: 0px; margin: 0px; height: 48px;" t-att-alt="'%s' % company.name"/>
+                </td></tr>
+                <tr><td colspan="2" style="text-align:center;">
+                  <hr width="100%" style="background-color:rgb(204,204,204);border:medium none;clear:both;display:block;font-size:0px;min-height:1px;line-height:0; margin:4px 0px 32px 0px;"/>
+                </td></tr>
+            </table>
+        </td>
+    </tr>
+    <!-- CONTENT -->
+    <t t-set="top" t-value="'border-top: thin solid #dee2e6;'" />
+    <t t-set="bottom" t-value="'border-bottom: thin solid #dee2e6;'" />
+    <t t-set="right" t-value="'border-right: thin solid #dee2e6;'" />
+    <t t-set="left" t-value="'border-left: thin solid #dee2e6;'" />
+    <tr>
+        <td style="padding: 0 50px;">
+            <div style="font-size: 13px; padding: 10px 0;">
+                <span>Hello,</span><br />Here's a copy of your conversation with
+                <span t-field="channel.livechat_operator_id.name"/>, on the
+                <span t-field="channel.livechat_channel_id.create_date"/>
+            </div>
+            <table cellspacing="0" cellpadding="0" style="width:100%; border-collapse: collapse;">
+                <t t-foreach="channel.message_ids.sorted(key=lambda m: m.date)" t-as="message" >
+                    <t t-set="author_name" t-value="message.author_id.name if message.author_id else 'You'" />
+                    <tr>
+                        <td valign="top" align="center" rowspan="2" t-att-style="'width: 70px;' + top + bottom + left">
+                            <t t-if="message.author_avatar">
+                                <img  t-attf-alt="{{author_name}}" style="width: 64px; height: 64px; object-fit: cover;" t-attf-src="data:image/png;base64,{{message.author_avatar}}"/>
+                            </t>
+                            <t t-else="">
+                                <img  t-attf-alt="{{author_name}}" style="width: 64px; height: 64px; object-fit: cover;" src="/mail/static/src/img/smiley/avatar.jpg"/>
+                            </t>
+                        </td>
+                        <td t-att-style="'padding-left: 5px; margin: 0px;' + top">
+                            <strong t-esc="author_name"/>
+                        </td>
+                        <td  t-att-style="'font-size: 13px; padding: 5px;' + top + right" align="right"><span t-field="message.date"/></td>
+                    </tr>
+                    <tr>
+                        <td valign="top" colspan="2" t-att-style="'padding-left: 5px;' + bottom + right">
+                            <span t-field="message.body" style="font-size: 13px;"/>
+                        </td>
+                    </tr>
+                </t>
+            </table>
+            <div style="font-size: 13px; padding: 30px 0;">
+                <span>Best regards,</span><br /><br />
+                <span t-field="company.name"/>
+            </div>
+        </td>
+    </tr>
+    <!-- FOOTER -->
+    <tr>
+        <td align="center" style="min-width: 590px; padding: 0 8px 0 8px; font-size:11px;">
+            <hr width="100%" style="background-color:rgb(204,204,204);border:medium none;clear:both;display:block;font-size:0px;min-height:1px;line-height:0; margin: 16px 0px 4px 0px;"/>
+            <b t-esc="company.name"/><br/>
+            <div style="color: #999999;">
+                <t t-esc="company.phone"/>
+                <t t-if="company.email"> |
+                    <a t-att-href="'mailto:%s' % company.email" style="text-decoration:none; color: #999999;"><t t-esc="company.email"/></a>
+                </t>
+                <t t-if="company.website"> |
+                    <a t-att-href="'%s' % company.website" style="text-decoration:none; color: #999999;">
+                        <t t-esc="company.website"/>
+                    </a>
+                </t>
+            </div>
+        </td>
+    </tr>
+</tbody>
+</table>
+</td></tr>
+<!-- POWERED BY -->
+<tr><td align="center" style="min-width: 590px;">
+        Powered by <a target="_blank" href="https://www.odoo.com?utm_source=db&amp;utm_medium=email" style="color: #875A7B;">Odoo</a>
+</td></tr>
+</table>
+        </template>
+    </data>
+</odoo>
diff --git a/addons/im_livechat/data/mail_shortcode_data.xml b/addons/im_livechat/data/mail_shortcode_data.xml
new file mode 100644
index 00000000..cc984c38
--- /dev/null
+++ b/addons/im_livechat/data/mail_shortcode_data.xml
@@ -0,0 +1,7 @@
+<?xml version="1.0" encoding="utf-8"?>
+<odoo><data noupdate="1">
+    <record id="mail_shortcode_data_hello" model="mail.shortcode">
+        <field name="source">hello</field>
+        <field name="substitution">Hello. How may I help you?</field>
+    </record>
+</data></odoo>
\ No newline at end of file
diff --git a/addons/im_livechat/data/mail_shortcode_demo.xml b/addons/im_livechat/data/mail_shortcode_demo.xml
new file mode 100644
index 00000000..239e8f03
--- /dev/null
+++ b/addons/im_livechat/data/mail_shortcode_demo.xml
@@ -0,0 +1,11 @@
+<?xml version="1.0" encoding="utf-8"?>
+<odoo>
+    <data noupdate="1">
+
+        <record id="mail_canned_response_bye" model="mail.shortcode">
+            <field name="source">bye</field>
+            <field name="substitution">Thanks for your feedback. Good bye!</field>
+        </record>
+
+    </data>
+</odoo>