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diff --git a/addons/event_sale/data/mail_data.xml b/addons/event_sale/data/mail_data.xml
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+<?xml version="1.0" encoding="utf-8"?>
+<odoo>
+
+<template id="event_ticket_id_change_exception" name="Message: Alert on event ticket id change">
+    <div>
+        <p>
+            <span>Registration modification for attendee:</span>
+            <a href="#" data-oe-model="event.registration" t-att-data-oe-id="registration.id"><t t-esc="registration.name"/></a>.
+            <span>Manual actions may be needed.</span>
+        </p>
+        <div class="mt16">
+            <p>Exception:</p>
+            <ul>
+                <li>
+                    <a href="#" data-oe-model="event.registration" t-att-data-oe-id="registration.id"><t t-esc="registration.name"/></a>:
+                    <span>Ticket changed from <strong><t t-esc="old_ticket_name"/></strong> to <strong><t t-esc="new_ticket_name"/></strong></span>
+                </li>
+            </ul>
+        </div>
+    </div>
+</template>
+
+</odoo>