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diff --git a/addons/crm_livechat/models/__init__.py b/addons/crm_livechat/models/__init__.py
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+++ b/addons/crm_livechat/models/__init__.py
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+# -*- coding: utf-8 -*-
+# Part of Odoo. See LICENSE file for full copyright and licensing details.
+
+from . import mail_channel
diff --git a/addons/crm_livechat/models/mail_channel.py b/addons/crm_livechat/models/mail_channel.py
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+++ b/addons/crm_livechat/models/mail_channel.py
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+# -*- coding: utf-8 -*-
+# Part of Odoo. See LICENSE file for full copyright and licensing details.
+
+from odoo import models, _
+from odoo.tools import html2plaintext, html_escape
+
+
+class MailChannel(models.Model):
+    _inherit = 'mail.channel'
+
+    def _define_command_lead(self):
+        return {'help': _('Create a new lead (/lead lead title)')}
+
+    def _execute_command_lead(self, **kwargs):
+        partner = self.env.user.partner_id
+        key = kwargs['body']
+        channel_partners = self.env['mail.channel.partner'].search([
+            ('partner_id', '!=', partner.id),
+            ('channel_id', '=', self.id)], limit=1
+        )
+        if key.strip() == '/lead':
+            msg = self._define_command_lead()['help']
+        else:
+            lead = self._convert_visitor_to_lead(partner, channel_partners, key)
+            msg = _('Created a new lead: <a href="#" data-oe-id="%s" data-oe-model="crm.lead">%s</a>') % (lead.id, html_escape(lead.name))
+        self._send_transient_message(partner, msg)
+
+    def _convert_visitor_to_lead(self, partner, channel_partners, key):
+        """ Create a lead from channel /lead command
+        :param partner: internal user partner (operator) that created the lead;
+        :param channel_partners: channel members;
+        :param key: operator input in chat ('/lead Lead about Product')
+        """
+        description = ''.join(
+            '%s: %s\n' % (message.author_id.name or self.anonymous_name, message.body)
+            for message in self.channel_message_ids.sorted('id')
+        )
+        # if public user is part of the chat: consider lead to be linked to an
+        # anonymous user whatever the participants. Otherwise keep only share
+        # partners (no user or portal user) to link to the lead.
+        customers = self.env['res.partner']
+        for customer in channel_partners.partner_id.filtered('partner_share').with_context(active_test=False):
+            if customer.user_ids and all(user._is_public() for user in customer.user_ids):
+                customers = self.env['res.partner']
+                break
+            else:
+                customers |= customer
+
+        utm_source = self.env.ref('crm_livechat.utm_source_livechat', raise_if_not_found=False)
+        return self.env['crm.lead'].create({
+            'name': html2plaintext(key[5:]),
+            'partner_id': customers[0].id if customers else False,
+            'user_id': False,
+            'team_id': False,
+            'description': html2plaintext(description),
+            'referred': partner.name,
+            'source_id': utm_source and utm_source.id,
+        })