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# -*- coding: utf-8 -*-
# Part of Softhealer Technologies.
from odoo import models, fields, api
import re
from odoo.exceptions import UserError
import html2text
class MailMessage(models.Model):
_inherit = 'mail.message'
@api.model
def create(self, vals):
if vals.get('model') and vals.get('model') == 'helpdesk.ticket':
ticket_id = self.env['helpdesk.ticket'].sudo().browse(
vals.get('res_id'))
if ticket_id:
if vals.get('author_id') and vals.get('author_id') == ticket_id.partner_id.id:
ticket_id.state = 'customer_replied'
ticket_id.replied_date = ticket_id.write_date
elif vals.get('author_id') and vals.get('author_id') != 2 and vals.get('author_id') != ticket_id.partner_id.id and vals.get('record_name'):
ticket_id.state = 'staff_replied'
ticket_id.replied_date = ticket_id.write_date
return super(MailMessage, self).create(vals)
class MailComposeWizard(models.TransientModel):
_inherit = 'mail.compose.message'
sh_quick_reply_template_id = fields.Many2one(
'sh.quick.reply', string='Quick Reply Template')
body_str = fields.Html('Body')
is_wp = fields.Boolean('Whatsapp ?')
@api.onchange('sh_quick_reply_template_id')
def onchange_sh_quick_reply_template_id(self):
body_str = self.body
if not self.body_str:
self.body_str = body_str
if not self.sh_quick_reply_template_id:
self.body = self.body_str
else:
if 'div class="predefined"' in body_str:
tag_1 = 'div class="predefined"'
tag_2 = "div"
reg_str = "<" + tag_1 + ">(.*?)</" + tag_2 + ">"
res = re.findall(reg_str, body_str.strip())
if len(res) > 0:
original_split_str = '<div class="predefined">' + \
str(res[0]) + '</div>'
original_splited_str = body_str.split(original_split_str)
original_joined_str = original_splited_str[0] + \
'<div class="predefined"></div>' + \
original_splited_str[1]
body_str = original_joined_str
if self.sh_quick_reply_template_id:
joined_str = ''
splited_str = body_str.split(
'<div class="predefined"></div>')
if len(splited_str) > 1:
joined_str = splited_str[0] + '<div class="predefined">'+str(
self.sh_quick_reply_template_id.sh_description) + '</div>'+splited_str[1]
self.body = joined_str
elif len(splited_str) == 1:
joined_str = splited_str[0] + '<div class="predefined">'+str(
self.sh_quick_reply_template_id.sh_description) + '</div>'
self.body = joined_str
def action_send_wp(self):
text = html2text.html2text(self.body)
if not self.partner_ids[0].mobile:
raise UserError('Partner Mobile Number Not Exist !')
phone = str(self.partner_ids[0].mobile)
base_url = self.env['ir.config_parameter'].sudo(
).get_param('web.base.url')
if self.attachment_ids:
text += '%0A%0A Other Attachments :'
for attachment in self.attachment_ids:
attachment.generate_access_token()
text += '%0A%0A'
text += base_url+'/web/content/ir.attachment/' + \
str(attachment.id)+'/datas?access_token=' + \
attachment.access_token
context = dict(self._context or {})
active_id = context.get('active_id', False)
active_model = context.get('active_model', False)
if text and active_id and active_model:
message = str(text).replace('*', '').replace('_', '').replace('%0A',
'<br/>').replace('%20', ' ').replace('%26', '&')
if active_model == 'helpdesk.ticket' and self.env['helpdesk.ticket'].browse(
active_id).company_id.sh_display_in_chatter:
self.env['mail.message'].create({
'partner_ids': [(6, 0, self.partner_ids.ids)],
'model': 'helpdesk.ticket',
'res_id': active_id,
'author_id': self.env.user.partner_id.id,
'body': message or False,
'message_type': 'comment',
})
url = "https://web.whatsapp.com/send?l=&phone="+phone+"&text=" + text
return {
'type': 'ir.actions.act_url',
'url':url,
'target': 'new',
}
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