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|
<!DOCTYPE html>
<html>
<head>
<title></title>
<link rel="stylesheet" href="https://maxcdn.bootstrapcdn.com/bootstrap/4.5.0/css/bootstrap.min.css">
</link>
<script src="https://ajax.googleapis.com/ajax/libs/jquery/3.5.1/jquery.min.js"></script>
<script src="https://cdnjs.cloudflare.com/ajax/libs/popper.js/1.16.0/umd/popper.min.js"></script>
<script src="https://maxcdn.bootstrapcdn.com/bootstrap/4.5.0/js/bootstrap.min.js"></script>
<link rel="stylesheet" href="https://cdnjs.cloudflare.com/ajax/libs/font-awesome/4.7.0/css/font-awesome.min.css">
</link>
</head>
<body>
<!-- heading -->
<section id="sh_module_heading" style="padding-top: 50px;">
<div class="container">
<div class="sh_center text-center">
<h4 style="font-size: 30px;font-weight: 600;color: #212121;margin-bottom: 20px;">Help Desk</h4>
<img src="shape.png" style="width: 100px;display: block;text-align: center;margin: auto;margin-bottom: 20px;" />
<p style="color: #777;font-size: 18px;margin: 0;letter-spacing: 1px;">
Are you looking for fully flexible and customisable helpdesk in odoo? Our this apps almost contain everything you need for Service Desk, Technical Support Team, Issue Ticket System which include service request to be managed in Odoo backend. Support ticket will send by email to customer and admin. Customer can view their ticket from the website portal and easily see stage of the reported ticket. This desk is fully customizable clean and flexible.
</p>
</div>
<div class="alert alert-success" style="margin-top: 30px;">
<a href="https://apps.odoo.com/apps/modules/14.0/sh_website_helpdesk/"><strong>Help Desk Website</strong> Advance modules.</a>
</div>
<div class="alert alert-danger" style="margin-top: 30px;">
<a href="https://apps.odoo.com/apps/modules/14.0/sh_all_in_one_helpdesk/"><strong>All In One Helpdesk</strong> Advance Module.</a>
</div>
</div>
</section>
<div class="container">
<div class="sh_center text-center">
<h4 style="font-size:30px; font-weight:600; color:#212121; margin-bottom:20px">About Addons</h4>
<hr style="width:100px; border-width:2px; border-color:#1976d2">
</div>
<table class="table" style="border:1px solid black;">
<thead class="thead-dark">
<tr>
<th scope="col" style="border:1px solid black;">Sr No.</th>
<th scope="col" style="border:1px solid black;">Addons</th>
<th scope="col" style="border:1px solid black;">Price</th>
</tr>
</thead>
<tbody>
<tr>
<th scope="row" style="border:1px solid black">1</th>
<td style="border:1px solid black">
<a href="https://apps.odoo.com/apps/modules/14.0/sh_helpdesk_crm/"><strong>Manage CRM With Helpdesk
</strong></a>
</td>
<td style="border:1px solid black">10 Eur</td>
</tr>
<tr>
<th scope="row" style="border:1px solid black">2</th>
<td style="border:1px solid black">
<a href="https://apps.odoo.com/apps/modules/14.0/sh_helpdesk_so/"><strong>Manage Sale Order With Helpdesk
</strong></a>
</td>
<td style="border:1px solid black">10 Eur</td>
</tr>
<tr>
<th scope="row" style="border:1px solid black">3</th>
<td style="border:1px solid black">
<a href="https://apps.odoo.com/apps/modules/14.0/sh_helpdesk_po/"><strong>Manage Purchase Order With Helpdesk
</strong></a>
</td>
<td style="border:1px solid black">10 Eur</td>
</tr>
<tr>
<th scope="row" style="border:1px solid black">4</th>
<td style="border:1px solid black">
<a href="https://apps.odoo.com/apps/modules/14.0/sh_helpdesk_invoice/"><strong>Manage Invoice With Helpdesk
</strong></a>
</td>
<td style="border:1px solid black">10 Eur</td>
</tr>
<tr>
<th scope="row" style="border:1px solid black">5</th>
<td style="border:1px solid black">
<a href="https://apps.odoo.com/apps/modules/14.0/sh_helpdesk_timesheet/"><strong>Helpdesk Timesheet
</strong></a>
</td>
<td style="border:1px solid black">10 Eur</td>
</tr>
<tr>
<th scope="row" style="border:1px solid black">6</th>
<td style="border:1px solid black">
<a href="https://apps.odoo.com/apps/modules/14.0/sh_helpdesk_task/"><strong>Helpdesk Support Ticket To Task
</strong></a>
</td>
<td style="border:1px solid black">10 Eur</td>
</tr>
</tbody>
</table>
</div>
<section id="sh_key_features" style="padding: 50px 0px;">
<div class="container">
<div class="sh_center text-center" style="margin-bottom: 40px;">
<h4 style="font-size: 30px;font-weight: 600;color: #212121;margin-bottom: 20px;">Key Features</h4>
<hr style="width: 100px;border-width: 2px;border-color: #1976d2;" />
</div>
<div class="row">
<div class="col-md-6">
<a href="https://youtu.be/fgHNH_W69wM?list=PL-zDV7_rrd2qrjmF5c5l95nDkYxulAqc_" target="_blank" class="sh_shape_snippet" style="display: block;margin-top: 30px;">
<img src="Update Mass Ticket.png" style="width: 100%;border: 2px solid #aaaaaa;" />
</a>
</div>
<div class="col-md-6">
<a href="https://youtu.be/2QfGoSuDQho?list=PL-zDV7_rrd2qrjmF5c5l95nDkYxulAqc_" target="_blank" class="sh_shape_snippet" style="display: block;margin-top: 30px;">
<img src="Helpdesk Whatsapp.png" style="width: 100%;border: 2px solid #aaaaaa;" />
</a>
</div>
</div>
<div class="row">
<div class="col-md-6">
<a href="https://youtu.be/OKfhkva1gi4?list=PL-zDV7_rrd2qrjmF5c5l95nDkYxulAqc_" target="_blank" class="sh_shape_snippet" style="display: block;margin-top: 30px;">
<img src="Helpdesk SLA Policy.png" style="width: 100%;border: 2px solid #aaaaaa;" />
</a>
</div>
<div class="col-md-6">
<a href="https://youtu.be/OKfhkva1gi4?list=PL-zDV7_rrd2qrjmF5c5l95nDkYxulAqc_" target="_blank" class="sh_shape_snippet" style="display: block;margin-top: 30px;">
<img src="Helpdesk Ticket Reminder.png" style="width: 100%;border: 2px solid #aaaaaa;" />
</a>
</div>
</div>
<div class="row">
<div class="col-md-12">
<a href="https://www.youtube.com/watch?v=KHJByCfaGCM&list=PL-zDV7_rrd2pdNKurRK-TyKxYjImOJZ_W&index=5" target="_blank" class="sh_shape_snippet" style="display: block;margin-top: 30px;">
<img src="helpdesk backend new.png" style="width: 100%;border: 2px solid #aaaaaa;" />
</a>
</div>
</div>
<div class="row">
<div class="col-md-6">
<a href="https://youtu.be/c8tg6ibCmu0?list=PL-zDV7_rrd2pdNKurRK-TyKxYjImOJZ_W" target="_blank" class="sh_shape_snippet" style="display: block;margin-top: 30px;">
<img src="stages.png" style="width: 100%;border: 2px solid #aaaaaa;" />
</a>
</div>
<div class="col-md-6">
<a href="https://youtu.be/TKpTTetT5RI?list=PL-zDV7_rrd2pdNKurRK-TyKxYjImOJZ_W" target="_blank" class="sh_shape_snippet" style="display: block;margin-top: 30px;">
<img src="email.png" style="width: 100%;border: 2px solid #aaaaaa;" />
</a>
</div>
</div>
<div class="row">
<div class="col-md-4">
<a href="https://youtu.be/EQ8tPyc-vY4?list=PL-zDV7_rrd2pdNKurRK-TyKxYjImOJZ_W" target="_blank" class="sh_shape_snippet" style="display: block;margin-top: 30px;">
<img src="Dynamic Dashboard.png" style="width: 100%;border: 2px solid #aaaaaa;" />
</a>
</div>
<div class="col-md-4">
<a href="https://youtu.be/JBAJSu0ixjg?list=PL-zDV7_rrd2pdNKurRK-TyKxYjImOJZ_W" target="_blank" class="sh_shape_snippet" style="display: block;margin-top: 30px;">
<img src="Create Ticket From Inbound Mail.png" style="width: 100%;border: 2px solid #aaaaaa;" />
</a>
</div>
<div class="col-md-4">
<a href="https://youtu.be/EZ9sVoIA1CU?list=PL-zDV7_rrd2pdNKurRK-TyKxYjImOJZ_W" target="_blank" class="sh_shape_snippet" style="display: block;margin-top: 30px;">
<img src="Userwise Helpdesk.png" style="width: 100%;border: 2px solid #aaaaaa;" />
</a>
</div>
</div>
<div class="row">
<div class="col-md-6">
<a href="https://youtu.be/h3CU7u4ThnM?list=PL-zDV7_rrd2pdNKurRK-TyKxYjImOJZ_W" target="_blank" class="sh_shape_snippet" style="display: block;margin-top: 30px;">
<img src="Helpdesk Portal.png" style="width: 100%;border: 2px solid #aaaaaa;" />
</a>
</div>
<div class="col-md-6">
<a href="https://youtu.be/OuDPDrDw2bo?list=PL-zDV7_rrd2pdNKurRK-TyKxYjImOJZ_W" target="_blank" class="sh_shape_snippet" style="display: block;margin-top: 30px;">
<img src="Helpdesk Portal Customer.png" style="width: 100%;border: 2px solid #aaaaaa;" />
</a>
</div>
</div>
<div class="row">
<div class="col-md-12">
<a href="https://youtu.be/IzfPcQ1yRI0?list=PL-zDV7_rrd2qrjmF5c5l95nDkYxulAqc_" target="_blank" class="sh_shape_snippet" style="display: block;margin-top: 30px;">
<img src="Helpdesk Quick Reply.png" style="width: 100%;border: 2px solid #aaaaaa;" />
</a>
</div>
</div>
<div class="row">
<div class="col-md-6">
<a href="https://youtu.be/FGT8dzXtsMc?list=PL-zDV7_rrd2qrjmF5c5l95nDkYxulAqc_" target="_blank" class="sh_shape_snippet" style="display: block;margin-top: 30px;">
<img src="Helpdesk Multiple User for Backend.png" style="width: 100%;border: 2px solid #aaaaaa;" />
</a>
</div>
<div class="col-md-6">
<a href="https://youtu.be/QCjDno_5ZyU?list=PL-zDV7_rrd2qrjmF5c5l95nDkYxulAqc_" target="_blank" class="sh_shape_snippet" style="display: block;margin-top: 30px;">
<img src="Helpdesk Multiple User for Portal.png" style="width: 100%;border: 2px solid #aaaaaa;" />
</a>
</div>
</div>
<div class="row">
<div class="col-md-12">
<a href="https://youtu.be/5YtrTn12BfU?list=PL-zDV7_rrd2qrjmF5c5l95nDkYxulAqc_" target="_blank" class="sh_shape_snippet" style="display: block;margin-top: 30px;">
<img src="Manage Products.png" style="width: 100%;border: 2px solid #aaaaaa;" />
</a>
</div>
</div>
</div>
</section>
<!-- video -->
<!-- <section id="sh_video" style="margin-top: 50px;text-align: center;">
<div class="container">
<h4 style="font-size: 30px; font-weight: 600; color: #212121; margin-bottom: 20px;">Videos</h4>
<hr style="width: 80px; border-width: 2px; border-color: #1976d2;" />
<div class="row" style="margin-top: 30px;">
<div class="col-md-4">
<div class="sh_icon" style="border: 2px solid #aaa;margin-bottom: 20px;box-shadow: 0 2px 5px 0 rgba(0,0,0,0.16), 0 2px 10px 0 rgba(0,0,0,0.12);">
<a href="https://youtu.be/EQ8tPyc-vY4?list=PL-zDV7_rrd2pdNKurRK-TyKxYjImOJZ_W" target="_blank" style="color: #212121;font-weight: 600;vertical-align: middle;padding-left: 10px;padding: 20px;display: block;text-decoration: none;">
Dynamic Dashboard
</a>
</div>
</div>
<div class="col-md-4">
<div class="sh_icon" style="border: 2px solid #aaa;margin-bottom: 20px;box-shadow: 0 2px 5px 0 rgba(0,0,0,0.16), 0 2px 10px 0 rgba(0,0,0,0.12);">
<a href="https://www.youtube.com/watch?v=N-sNKjDTMtA&feature=youtu.be" target="_blank" style="color: #212121;font-weight: 600;vertical-align: middle;padding-left: 10px;padding: 20px;display: block;text-decoration: none;">
Help Desk
</a>
</div>
</div>
<div class="col-md-4">
<div class="sh_icon" style="border: 2px solid #aaa;margin-bottom: 20px;box-shadow: 0 2px 5px 0 rgba(0,0,0,0.16), 0 2px 10px 0 rgba(0,0,0,0.12);">
<a href="https://youtu.be/EZ9sVoIA1CU?list=PL-zDV7_rrd2pdNKurRK-TyKxYjImOJZ_W" target="_blank" style="color: #212121;font-weight: 600;vertical-align: middle;padding-left: 10px;padding: 20px;display: block;text-decoration: none;">
Userwise Help Desk
</a>
</div>
</div>
</div>
</div>
</section> -->
<!-- feature -->
<section id="sh_feature" style="padding-top: 50px;">
<div class="container">
<div class="sh_center text-center">
<h4 style="font-size: 30px;font-weight: 600;color: #212121;margin-bottom: 20px;">Hot Features</h4>
<hr style="width: 100px;border-width: 2px;border-color: #1976d2;" />
</div>
<div class="row">
<div class="col-md-12">
<div class="sh_icon" style="border: 1px solid #aaa;padding: 20px;margin-bottom: 20px;box-shadow: 0 2px 5px 0 rgba(0,0,0,0.16), 0 2px 10px 0 rgba(0,0,0,0.12);">
<span class="fa fa-circle" style="background-color: #1976d2;width: 35px;height: 35px;text-align: center;line-height: 35px;border-radius: 50%;color: #fff;font-size: 16px;"></span>
<span style="color: #212121;font-weight: 600;vertical-align: middle;padding-left: 10px;">Auto Change Replied Status Based On Customer/Staff Replied.<img src="hot tag.png" style="max-width:80px; padding-left:10px">
</span>
</div>
</div>
</div>
<div class="row">
<div class="col-md-4">
<div class="sh_icon" style="border: 1px solid #aaa;padding: 20px;margin-bottom: 20px;box-shadow: 0 2px 5px 0 rgba(0,0,0,0.16), 0 2px 10px 0 rgba(0,0,0,0.12);">
<span class="fa fa-circle" style="background-color: #1976d2;width: 35px;height: 35px;text-align: center;line-height: 35px;border-radius: 50%;color: #fff;font-size: 16px;"></span>
<span style="color: #212121;font-weight: 600;vertical-align: middle;padding-left: 10px;">Helpdesk Whatsapp<img src="hot tag.png" style="max-width:25%; padding-left:10px">
</span>
</div>
</div>
<div class="col-md-4">
<div class="sh_icon" style="border: 1px solid #aaa;padding: 20px;margin-bottom: 20px;box-shadow: 0 2px 5px 0 rgba(0,0,0,0.16), 0 2px 10px 0 rgba(0,0,0,0.12);">
<span class="fa fa-circle" style="background-color: #1976d2;width: 35px;height: 35px;text-align: center;line-height: 35px;border-radius: 50%;color: #fff;font-size: 16px;"></span>
<span style="color: #212121;font-weight: 600;vertical-align: middle;padding-left: 10px;">Helpdesk SLA Policy<img src="hot tag.png" style="max-width:25%; padding-left:10px">
</span>
</div>
</div>
<div class="col-md-4">
<div class="sh_icon" style="border: 1px solid #aaa;padding: 20px;margin-bottom: 20px;box-shadow: 0 2px 5px 0 rgba(0,0,0,0.16), 0 2px 10px 0 rgba(0,0,0,0.12);">
<span class="fa fa-circle" style="background-color: #1976d2;width: 35px;height: 35px;text-align: center;line-height: 35px;border-radius: 50%;color: #fff;font-size: 16px;"></span>
<span style="color: #212121;font-weight: 600;vertical-align: middle;padding-left: 10px;">Helpdesk Ticket Alarm<img src="hot tag.png" style="max-width:25%; padding-left:10px">
</span>
</div>
</div>
<div class="col-md-4">
<div class="sh_icon" style="border: 1px solid #aaa;padding: 20px;margin-bottom: 20px;box-shadow: 0 2px 5px 0 rgba(0,0,0,0.16), 0 2px 10px 0 rgba(0,0,0,0.12);">
<span class="fa fa-circle" style="background-color: #1976d2;width: 35px;height: 35px;text-align: center;line-height: 35px;border-radius: 50%;color: #fff;font-size: 16px;"></span>
<span style="color: #212121;font-weight: 600;vertical-align: middle;padding-left: 10px;">Search panel<img src="new tag.png" style="max-width:50%; padding-left:10px">
</span>
</div>
</div>
<div class="col-md-4">
<div class="sh_icon" style="border: 1px solid #aaa;padding: 20px;margin-bottom: 20px;box-shadow: 0 2px 5px 0 rgba(0,0,0,0.16), 0 2px 10px 0 rgba(0,0,0,0.12);">
<span class="fa fa-circle" style="background-color: #1976d2;width: 35px;height: 35px;text-align: center;line-height: 35px;border-radius: 50%;color: #fff;font-size: 16px;"></span>
<span style="color: #212121;font-weight: 600;vertical-align: middle;padding-left: 10px;">Manage Products<img src="new tag.png" style="max-width:50%; padding-left:10px">
</span>
</div>
</div>
<div class="col-md-4">
<div class="sh_icon" style="border: 1px solid #aaa;padding: 20px;margin-bottom: 20px;box-shadow: 0 2px 5px 0 rgba(0,0,0,0.16), 0 2px 10px 0 rgba(0,0,0,0.12);">
<span class="fa fa-circle" style="background-color: #1976d2;width: 35px;height: 35px;text-align: center;line-height: 35px;border-radius: 50%;color: #fff;font-size: 16px;"></span>
<span style="color: #212121;font-weight: 600;vertical-align: middle;padding-left: 10px;">Helpdesk Multiple User<img src="new tag.png" style="max-width:50%; padding-left:10px">
</span>
</div>
</div>
<div class="col-md-4">
<div class="sh_icon" style="border: 1px solid #aaa;padding: 20px;margin-bottom: 20px;box-shadow: 0 2px 5px 0 rgba(0,0,0,0.16), 0 2px 10px 0 rgba(0,0,0,0.12);">
<span class="fa fa-circle" style="background-color: #1976d2;width: 35px;height: 35px;text-align: center;line-height: 35px;border-radius: 50%;color: #fff;font-size: 16px;"></span>
<span style="color: #212121;font-weight: 600;vertical-align: middle;padding-left: 10px;">Helpdesk Quick Reply
</span>
</div>
</div>
<div class="col-md-4">
<div class="sh_icon" style="border: 1px solid #aaa;padding: 20px;margin-bottom: 20px;box-shadow: 0 2px 5px 0 rgba(0,0,0,0.16), 0 2px 10px 0 rgba(0,0,0,0.12);">
<div style="background-color: #1976d2;display: inline-block;border-radius: 50%;">
<span class="fa fa-tachometer" style="width: 35px;height: 35px;text-align: center;line-height: 32px;border-radius: 50%;color: #fff;font-size: 16px;"></span>
</div>
<span style="color: #212121;font-weight: 600;vertical-align: middle;padding-left: 10px;">Ticket on Portal</span>
</div>
</div>
<div class="col-md-4">
<div class="sh_icon" style="border: 1px solid #aaa;padding: 20px;margin-bottom: 20px;box-shadow: 0 2px 5px 0 rgba(0,0,0,0.16), 0 2px 10px 0 rgba(0,0,0,0.12);">
<div class="fa fa-puzzle-piece " style="background-color: #1976d2;width: 35px;height: 35px;text-align: center;line-height: 32px;border-radius: 50%;color: #fff;font-size: 16px;"></div>
<span style="color: #212121;font-weight: 600;vertical-align: middle;padding-left: 10px;">Dynamic Stages</span>
</div>
</div>
<div class="col-md-4">
<div class="sh_icon" style="border: 1px solid #aaa;padding: 20px;margin-bottom: 20px;box-shadow: 0 2px 5px 0 rgba(0,0,0,0.16), 0 2px 10px 0 rgba(0,0,0,0.12);">
<span class="fa fa-address-card-o" style="background-color: #1976d2;width: 35px;height: 35px;text-align: center;line-height: 32px;border-radius: 50%;color: #fff;font-size: 16px;"></span>
<span style="color: #212121;font-weight: 600;vertical-align: middle;padding-left: 8px;">Dynamic Dashboard Table</span>
</div>
</div>
<div class="col-md-4">
<div class="sh_icon" style="border: 1px solid #aaa;padding: 20px;margin-bottom: 20px;box-shadow: 0 2px 5px 0 rgba(0,0,0,0.16), 0 2px 10px 0 rgba(0,0,0,0.12);">
<span class="fa fa-circle" style="background-color: #1976d2;width: 35px;height: 35px;text-align: center;line-height: 35px;border-radius: 50%;color: #fff;font-size: 16px;"></span>
<span style="color: #212121;font-weight: 600;vertical-align: middle;padding-left: 10px;">Dynamic Dashboard Filter</span>
</div>
</div>
<div class="col-md-4">
<div class="sh_icon" style="border: 1px solid #aaa;padding: 20px;box-shadow: 0 2px 5px 0 rgba(0,0,0,0.16), 0 2px 10px 0 rgba(0,0,0,0.12);">
<span class="fa fa-check-square " style="background-color: #1976d2;width: 35px;height: 35px;text-align: center;line-height: 35px;border-radius: 50%;color: #fff;font-size: 16px;"></span>
<span style="color: #212121;font-weight: 600;vertical-align: middle;padding-left: 10px;">Reply via E-Mails</span>
</div>
</div>
<div class="col-md-4">
<div class="sh_icon" style="border: 1px solid #aaa;padding: 20px;box-shadow: 0 2px 5px 0 rgba(0,0,0,0.16), 0 2px 10px 0 rgba(0,0,0,0.12);">
<span class="fa fa-eye-slash" style="background-color: #1976d2;width: 35px;height: 35px;text-align: center;line-height: 35px;border-radius: 50%;color: #fff;font-size: 16px;"></span>
<span style="color: #212121;font-weight: 600;vertical-align: middle;padding-left: 10px;">Customer Feedback</span>
</div>
</div>
<div class="col-md-4">
<div class="sh_icon" style="border: 1px solid #aaa;padding: 20px;margin-bottom: 20px;box-shadow: 0 2px 5px 0 rgba(0,0,0,0.16), 0 2px 10px 0 rgba(0,0,0,0.12);">
<span class="fa fa-mobile" style="background-color: #1976d2;width: 35px;height: 35px;text-align: center;line-height: 35px;border-radius: 50%;color: #fff;font-size: 20px;"></span>
<span style="color: #212121;font-weight: 600;vertical-align: middle;padding-left: 10px;">PDF Report</span>
</div>
</div>
<div class="col-md-4">
<div class="sh_icon" style="border: 1px solid #aaa;padding: 20px;margin-bottom: 20px;box-shadow: 0 2px 5px 0 rgba(0,0,0,0.16), 0 2px 10px 0 rgba(0,0,0,0.12);">
<span class="fa fa-cog" style="background-color: #1976d2;width: 35px;height: 35px;text-align: center;line-height: 35px;border-radius: 50%;color: #fff;font-size: 16px;"></span>
<span style="color: #212121;font-weight: 600;vertical-align: middle;padding-left: 10px;">Auto Close Ticket</span>
</div>
</div>
<div class="col-md-4">
<div class="sh_icon" style="border: 1px solid #aaa;padding: 20px;box-shadow: 0 2px 5px 0 rgba(0,0,0,0.16), 0 2px 10px 0 rgba(0,0,0,0.12);">
<span class="fa fa-pencil-square-o" style="background-color: #1976d2;width: 35px;height: 35px;text-align: center;line-height: 35px;border-radius: 50%;color: #fff;font-size: 16px;"></span>
<span style="color: #212121;font-weight: 600;vertical-align: middle;padding-left: 10px;">Readymade Email Template</span>
</div>
</div>
</div>
</div>
</section>
<section id="sh_features" style="padding: 50px 0px;">
<div class="container">
<div class="sh_center text-center" style="margin-bottom: 40px;">
<h4 style="font-size: 30px;font-weight: 600;color: #212121;margin-bottom: 20px;">Features</h4>
<hr style="width: 100px;border-width: 2px;border-color: #1976d2;" />
</div>
<ul style="padding: 0;list-style: none;">
<li style="border: 2px solid #aaa;padding: 20px;margin-bottom: 20px;font-size: 16px;color: #212121;font-weight: 600;letter-spacing: 1px;display: block;"><span class="fa fa-hand-o-right" style="color: #1976d2;font-weight: 600;font-size: 18px;padding-right: 10px;"></span>
You can update multiple tickets using "Mass-Action". <span class="badge badge-danger" style="background-color: #f44336 !important;
padding: 5px 14px;
border-radius: 3px;
color: #fff;
font-size: 9px;
text-transform: uppercase;
font-weight: bold;
box-shadow: 0 1px 3px rgba(0,0,0,0.12), 0 1px 2px rgba(0,0,0,0.24);">New</span>
</li>
<li style="border: 2px solid #aaa;padding: 20px;margin-bottom: 20px;font-size: 16px;color: #212121;font-weight: 600;letter-spacing: 1px;display: block;"><span class="fa fa-hand-o-right" style="color: #1976d2;font-weight: 600;font-size: 18px;padding-right: 10px;"></span>
Configuration added to send common quick reply. <span class="badge badge-danger" style="background-color: #f44336 !important;
padding: 5px 14px;
border-radius: 3px;
color: #fff;
font-size: 9px;
text-transform: uppercase;
font-weight: bold;
box-shadow: 0 1px 3px rgba(0,0,0,0.12), 0 1px 2px rgba(0,0,0,0.24);">New</span>
</li>
<li style="border: 2px solid #aaa;padding: 20px;margin-bottom: 20px;font-size: 16px;color: #212121;font-weight: 600;letter-spacing: 1px;display: block;"><span class="fa fa-hand-o-right" style="color: #1976d2;font-weight: 600;font-size: 18px;padding-right: 10px;"></span>
When an inbound email comes then the email subject shows in the form view & kanban view. <span class="badge badge-danger" style="background-color: #f44336 !important;
padding: 5px 14px;
border-radius: 3px;
color: #fff;
font-size: 9px;
text-transform: uppercase;
font-weight: bold;
box-shadow: 0 1px 3px rgba(0,0,0,0.12), 0 1px 2px rgba(0,0,0,0.24);">New</span>
</li>
<li style="border: 2px solid #aaa;padding: 20px;margin-bottom: 20px;font-size: 16px;color: #212121;font-weight: 600;letter-spacing: 1px;display: block;"><span class="fa fa-hand-o-right" style="color: #1976d2;font-weight: 600;font-size: 18px;padding-right: 10px;"></span>
Email notification goes to the assigned user when customers see tickets from the portal. <span class="badge badge-danger" style="background-color: #f44336 !important;
padding: 5px 14px;
border-radius: 3px;
color: #fff;
font-size: 9px;
text-transform: uppercase;
font-weight: bold;
box-shadow: 0 1px 3px rgba(0,0,0,0.12), 0 1px 2px rgba(0,0,0,0.24);">New</span>
</li>
<li style="border: 2px solid #aaa;padding: 20px;margin-bottom: 20px;font-size: 16px;color: #212121;font-weight: 600;letter-spacing: 1px;display: block;"><span class="fa fa-hand-o-right" style="color: #1976d2;font-weight: 600;font-size: 18px;padding-right: 10px;"></span>
You can send helpdesk tickets direct to the customer's WhatsApp. <span class="badge badge-danger" style="background-color: #C62828 !important;
padding: 5px 14px;
border-radius: 3px;
color: #fff;
font-size: 9px;
text-transform: uppercase;
font-weight: bold;
box-shadow: 0 1px 3px rgba(0,0,0,0.12), 0 1px 2px rgba(0,0,0,0.24);">HOT</span>
</li>
<li style="border: 2px solid #aaa;padding: 20px;margin-bottom: 20px;font-size: 16px;color: #212121;font-weight: 600;letter-spacing: 1px;display: block;"><span class="fa fa-hand-o-right" style="color: #1976d2;font-weight: 600;font-size: 18px;padding-right: 10px;"></span>
You can use the helpdesk SLA policy for good customer support. <span class="badge badge-danger" style="background-color: #C62828 !important;
padding: 5px 14px;
border-radius: 3px;
color: #fff;
font-size: 9px;
text-transform: uppercase;
font-weight: bold;
box-shadow: 0 1px 3px rgba(0,0,0,0.12), 0 1px 2px rgba(0,0,0,0.24);">HOT</span>
</li>
<li style="border: 2px solid #aaa;padding: 20px;margin-bottom: 20px;font-size: 16px;color: #212121;font-weight: 600;letter-spacing: 1px;display: block;"><span class="fa fa-hand-o-right" style="color: #1976d2;font-weight: 600;font-size: 18px;padding-right: 10px;"></span>
You can set a helpdesk ticket alarm for different tasks.
</li>
<li style="border: 2px solid #aaa;padding: 20px;margin-bottom: 20px;font-size: 16px;color: #212121;font-weight: 600;letter-spacing: 1px;display: block;"><span class="fa fa-hand-o-right" style="color: #1976d2;font-weight: 600;font-size: 18px;padding-right: 10px;"></span>
You can edit multiple tickets in the list view.
</li>
<li style="border: 2px solid #aaa;padding: 20px;margin-bottom: 20px;font-size: 16px;color: #212121;font-weight: 600;letter-spacing: 1px;display: block;"><span class="fa fa-hand-o-right" style="color: #1976d2;font-weight: 600;font-size: 18px;padding-right: 10px;"></span>
Easy to use search panel in the list & kanban view.
</li>
<li style="border: 2px solid #aaa;padding: 20px;margin-bottom: 20px;font-size: 16px;color: #212121;font-weight: 600;letter-spacing: 1px;display: block;"><span class="fa fa-hand-o-right" style="color: #1976d2;font-weight: 600;font-size: 18px;padding-right: 10px;"></span>
You can manage products in tickets as well you can display products in the ticket PDF report.
</li>
<li style="border: 2px solid #aaa;padding: 20px;margin-bottom: 20px;font-size: 16px;color: #212121;font-weight: 600;letter-spacing: 1px;display: block;"><span class="fa fa-hand-o-right" style="color: #1976d2;font-weight: 600;font-size: 18px;padding-right: 10px;"></span>
You can assign a single ticket to more than one user.
</li>
<li style="border: 2px solid #aaa;padding: 20px;margin-bottom: 20px;font-size: 16px;color: #212121;font-weight: 600;letter-spacing: 1px;display: block;"><span class="fa fa-hand-o-right" style="color: #1976d2;font-weight: 600;font-size: 18px;padding-right: 10px;"></span>
In this update you have 'Send Quick Reply Template' feature.
</li>
<li style="border: 2px solid #aaa;padding: 20px;margin-bottom: 20px;font-size: 16px;color: #212121;font-weight: 600;letter-spacing: 1px;display: block;"><span class="fa fa-hand-o-right" style="color: #1976d2;font-weight: 600;font-size: 18px;padding-right: 10px;"></span>
Easy to enable 'Send Quick Reply' features.
</li>
<li style="border: 2px solid #aaa;padding: 20px;margin-bottom: 20px;font-size: 16px;color: #212121;font-weight: 600;letter-spacing: 1px;display: block;"><span class="fa fa-hand-o-right" style="color: #1976d2;font-weight: 600;font-size: 18px;padding-right: 10px;"></span>
Easy to create default reply templates for perticular questions.
</li>
<li style="border: 2px solid #aaa;padding: 20px;margin-bottom: 20px;font-size: 16px;color: #212121;font-weight: 600;letter-spacing: 1px;display: block;"><span class="fa fa-hand-o-right" style="color: #1976d2;font-weight: 600;font-size: 18px;padding-right: 10px;"></span>
Users can see only their own quick replay templates.
</li>
<li style="border: 2px solid #aaa;padding: 20px;margin-bottom: 20px;font-size: 16px;color: #212121;font-weight: 600;letter-spacing: 1px;display: block;"><span class="fa fa-hand-o-right" style="color: #1976d2;font-weight: 600;font-size: 18px;padding-right: 10px;"></span>
Only that user can see 'Quick Reply' menu if 'Send Quick Reply' group is enable.
</li>
<li style="border: 2px solid #aaa;padding: 20px;margin-bottom: 20px;font-size: 16px;color: #212121;font-weight: 600;letter-spacing: 1px;display: block;"><span class="fa fa-hand-o-right" style="color: #1976d2;font-weight: 600;font-size: 18px;padding-right: 10px;"></span>
Access rights for Helpdesk Manager, Helpdesk Team Leader, Helpdesk User.
</li>
<li style="border: 2px solid #aaa;padding: 20px;margin-bottom: 20px;font-size: 16px;color: #212121;font-weight: 600;letter-spacing: 1px;display: block;"><span class="fa fa-hand-o-right" style="color: #1976d2;font-weight: 600;font-size: 18px;padding-right: 10px;"></span>
Easy to create ticket by helpdesk user.
</li>
<li style="border: 2px solid #aaa;padding: 20px;margin-bottom: 20px;font-size: 16px;color: #212121;font-weight: 600;letter-spacing: 1px;display: block;"><span class="fa fa-hand-o-right" style="color: #1976d2;font-weight: 600;font-size: 18px;padding-right: 10px;"></span>
Easy to define stages as per your requirement.
</li>
<li style="border: 2px solid #aaa;padding: 20px;margin-bottom: 20px;font-size: 16px;color: #212121;font-weight: 600;letter-spacing: 1px;display: block;"><span class="fa fa-hand-o-right" style="color: #1976d2;font-weight: 600;font-size: 18px;padding-right: 10px;"></span>
Easy to set access right and email templates for perticular stages.
</li>
<li style="border: 2px solid #aaa;padding: 20px;margin-bottom: 20px;font-size: 16px;color: #212121;font-weight: 600;letter-spacing: 1px;display: block;"><span class="fa fa-hand-o-right" style="color: #1976d2;font-weight: 600;font-size: 18px;padding-right: 10px;"></span>
Easy to set days for auto closing tickets.
</li>
<li style="border: 2px solid #aaa;padding: 20px;margin-bottom: 20px;font-size: 16px;color: #212121;font-weight: 600;letter-spacing: 1px;display: block;"><span class="fa fa-hand-o-right" style="color: #1976d2;font-weight: 600;font-size: 18px;padding-right: 10px;"></span>
Fully customise and dynamic dashboard.
</li>
<li style="border: 2px solid #aaa;padding: 20px;margin-bottom: 20px;font-size: 16px;color: #212121;font-weight: 600;letter-spacing: 1px;display: block;"><span class="fa fa-hand-o-right" style="color: #1976d2;font-weight: 600;font-size: 18px;padding-right: 10px;"></span>
Easy to define dynamic filter for dashboard.
</li>
<li style="border: 2px solid #aaa;padding: 20px;margin-bottom: 20px;font-size: 16px;color: #212121;font-weight: 600;letter-spacing: 1px;display: block;"><span class="fa fa-hand-o-right" style="color: #1976d2;font-weight: 600;font-size: 18px;padding-right: 10px;"></span>
Well organized data in table formate on dashboard.
</li>
<li style="border: 2px solid #aaa;padding: 20px;margin-bottom: 20px;font-size: 16px;color: #212121;font-weight: 600;letter-spacing: 1px;display: block;"><span class="fa fa-hand-o-right" style="color: #1976d2;font-weight: 600;font-size: 18px;padding-right: 10px;"></span>
Well organized data in table formate on dashboard.
</li>
<li style="border: 2px solid #aaa;padding: 20px;margin-bottom: 20px;font-size: 16px;color: #212121;font-weight: 600;letter-spacing: 1px;display: block;"><span class="fa fa-hand-o-right" style="color: #1976d2;font-weight: 600;font-size: 18px;padding-right: 10px;"></span>
Well organized calender, pivot, graph, kanban views.
</li>
<li style="border: 2px solid #aaa;padding: 20px;margin-bottom: 20px;font-size: 16px;color: #212121;font-weight: 600;letter-spacing: 1px;display: block;"><span class="fa fa-hand-o-right" style="color: #1976d2;font-weight: 600;font-size: 18px;padding-right: 10px;"></span>
Customer see ticket status from portal and email links.
</li>
<li style="border: 2px solid #aaa;padding: 20px;margin-bottom: 20px;font-size: 16px;color: #212121;font-weight: 600;letter-spacing: 1px;display: block;"><span class="fa fa-hand-o-right" style="color: #1976d2;font-weight: 600;font-size: 18px;padding-right: 10px;"></span>
Well organized portal for ticket.
</li>
<li style="border: 2px solid #aaa;padding: 20px;margin-bottom: 20px;font-size: 16px;color: #212121;font-weight: 600;letter-spacing: 1px;display: block;"><span class="fa fa-hand-o-right" style="color: #1976d2;font-weight: 600;font-size: 18px;padding-right: 10px;"></span>
Easy to group by, search, and create ticket on portal.
</li>
<li style="border: 2px solid #aaa;padding: 20px;margin-bottom: 20px;font-size: 16px;color: #212121;font-weight: 600;letter-spacing: 1px;display: block;"><span class="fa fa-hand-o-right" style="color: #1976d2;font-weight: 600;font-size: 18px;padding-right: 10px;"></span>
Auto notifies via email to assigned user and customer while the ticket is created.
</li>
<li style="border: 2px solid #aaa;padding: 20px;margin-bottom: 20px;font-size: 16px;color: #212121;font-weight: 600;letter-spacing: 1px;display: block;"><span class="fa fa-hand-o-right" style="color: #1976d2;font-weight: 600;font-size: 18px;padding-right: 10px;"></span>
Auto share feedback link while ticket is closed.
</li>
<li style="border: 2px solid #aaa;padding: 20px;margin-bottom: 20px;font-size: 16px;color: #212121;font-weight: 600;letter-spacing: 1px;display: block;"><span class="fa fa-hand-o-right" style="color: #1976d2;font-weight: 600;font-size: 18px;padding-right: 10px;"></span>
Easy to chat with customer from chatter.
</li>
</ul>
</div>
</section>
<section id="sh_tab" style="padding-top: 50px;">
<div class="container">
<ul class="nav nav-tabs justify-content-center" role="tablist" style="justify-content: center; padding-bottom: 10px; border-bottom: 2px solid #aaa;">
<li class="nav-item" style="background-color: rgba(25, 118, 210, 0.6); color: #fff; border-radius: 0; font-weight: 600; font-size: 14px; margin: 0 5px;">
<a class="nav-link active" data-toggle="tab" href="#Setup" style="color: #333; border: 2px solid #1c76d2;">Setup</a>
</li>
<li class="nav-item" style="background-color: rgba(25, 118, 210, 0.6); color: #fff; border-radius: 0; font-weight: 600; font-size: 14px; margin: 0 5px;">
<a class="nav-link" data-toggle="tab" href="#Release" style="color: #333; border: 2px solid #1c76d2;">Releases</a>
</li>
<li class="nav-item" style="background-color: rgba(25, 118, 210, 0.6); color: #fff; border-radius: 0; font-weight: 600; font-size: 14px; margin: 0 5px;">
<a class="nav-link" data-toggle="tab" href="#FAQ" style="color: #333; border: 2px solid #1c76d2;">FAQs</a>
</li>
<li class="nav-item" style="background-color: rgba(25, 118, 210, 0.6); color: #fff; border-radius: 0; font-weight: 600; font-size: 14px; margin: 0 5px;">
<a class="nav-link" data-toggle="tab" href="#Support" style="color: #333; border: 2px solid #1c76d2;">Support</a>
</li>
</ul>
<div class="tab-content" style="margin-top: 30px;">
<!-- tab 2 -->
<div id="Setup" class="tab-pane active">
<section id="sh_sub_tab" style="padding-top: 15px;">
<div class="container">
<ul class="nav nav-tabs justify-content-center" role="tablist" style="justify-content: center; padding-bottom: 10px; border-bottom: 2px solid #aaa;">
<li class="nav-item" style="background-color: rgba(25, 118, 210, 0.6); color: #fff; border-radius: 0; font-weight: 600; font-size: 14px; margin: 0 5px;">
<a class="nav-link active" data-toggle="tab" href="#Backend" style="color: #333; border: 2px solid #1c76d2;">Backend</a>
</li>
<li class="nav-item" style="background-color: rgba(25, 118, 210, 0.6); color: #fff; border-radius: 0; font-weight: 600; font-size: 14px; margin: 0 5px;">
<a class="nav-link" data-toggle="tab" href="#Portal" style="color: #333; border: 2px solid #1c76d2;">Portal</a>
</li>
<li class="nav-item position-relative" style="background-color: rgba(25, 118, 210, 0.6); color: #fff; border-radius: 0; font-weight: 600; font-size: 14px; margin: 0 5px;">
<a class="nav-link" data-toggle="tab" href="#updates" style="color: #333; border: 2px solid #1c76d2;">Latest Updates</a>
<img class="position-absolute fixed-top" src="new.png" alt="new_tag_ribbon" style="height: 35px;" />
</li>
<li class="nav-item position-relative" style="background-color: rgba(25, 118, 210, 0.6); color: #fff; border-radius: 0; font-weight: 600; font-size: 14px; margin: 0 5px;">
<a class="nav-link" data-toggle="tab" href="#wp" style="color: #333; border: 2px solid #1c76d2;">Helpdesk Whatsapp</a>
<img class="position-absolute fixed-top" src="new.png" alt="new_tag_ribbon" style="height: 35px;" />
</li>
</ul>
</div>
</section>
<div class="container tab-content" style="margin-top: 30px;">
<div class="tab-pane active" id="Backend">
<section id="sh_module_heading" style="padding-top: 50px;">
<div class="container">
<div class="sh_center text-center">
<h2 align="center">
<a style="background-color: #1976d2; color: white; border-color: #1976d2; position: relative; overflow: hidden;padding: 1%;text-decoration: none;border-radius: 0px;display: inline-block;" class="btn btn-success btn-lg" href="https://youtu.be/kEpp1eHiPSs" target="_blank"><span class="o_ripple d-block position-absolute rounded-circle" style="height: 398px; width: 398px; top: -164px; left: -147.891px;"></span>Helpdesk - Stages Configuration Flow<img src="neww.png" style="max-width: 100%;padding-left: 10px;height: 20px;width: auto;vertical-align: text-bottom;" /></a>
</h2>
</div>
</div>
</section> <br/>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
Access group for "Helpdesk Manager", "Helpdesk Team Leader", "Helpdesk User"
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="0.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
Helpdesk Teams menu and list view.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="1.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
"Helpdesk Teams" form view. Where you can define team member and team leader or set team as default.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="2.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
"Helpdesk Tickets Type" menu and list view.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="3.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
"Helpdesk Subject Types" menu and list view.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="4.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
"Helpdesk Tags" menu and list view.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="5.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
"Helpdesk Stages" menu and list view.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="6.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
"Helpdesk Stages" form view. Where you can define stages and it's access rights, E-Mail template, next stage.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="7.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
"Helpdesk Categories" menu and list view.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="8.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
"Helpdesk Sub Categories" menu and list view.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="9.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
"Helpdesk Priorities" menu and list view.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="10.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
"Helpdesk Setting" View.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="11.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
"Helpdesk Ticket" Kanban view.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="12.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
"Helpdesk Ticket" List view.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="13.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
"Helpdesk Ticket" Pivot view.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="14.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
"Helpdesk Ticket" Graph view.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="15.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
"Helpdesk Ticket" Calender view.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="16.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
"Helpdesk Ticket" Schedule activity view.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="17.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
"Helpdesk Ticket" form view.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="18.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
"Helpdesk Ticket" form attachment view. Where you can attach document received from customer.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="19.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
When ticket is created that time customer will notify via email.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="new request.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
When ticket is created that time assign user will notify via email.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="assign user.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
When you click on the 'Reply' button on the form, this wizard will appear where you can set an email template as per reply. In Email, there is one link 'View Ticket', Where customer can see the ticket status.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="20.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
'Replied Date' added after reply and replied status will change 'Staff Replied'.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="21.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
While ticket is closed, customer will notify via email with feedback link. click on link.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="22.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
After click on link customer will see this view, where customer give feedback with comment.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="feedback portal.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
Thank you message after submit feedback.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="thank.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
Customer feedback.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="feedback.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
"Ticket Close" information will added here.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="ticket close.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
Chat with customer in chatter.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="24.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
Ticket on Portal.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="portal 1.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
List view on portal. You can group by, create and search tickets. You can create a ticket only if you have the
<a href="https://apps.odoo.com/apps/modules/14.0/sh_website_helpdesk/">
<strong>Website Help Desk</strong>
</a>
module installed.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="portal list options.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
Helpdesk Portal ticket in PDF for backend.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="pdf.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
'Ticket Dashboard' for Helpdesk Manager. Where you can filter data with various filters and see data in well organized table formate.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="Ticket-Dashboard-Odoo.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
'Ticket Dashboard' for Helpdesk Team Leader. Where leader can see only his team data and filter data with various filters, see data in well organized table formate.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="Leader.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
'Ticket Dashboard' for Helpdesk User. Where user can see only ticket which is assigned, filter data with date filters and see data in well organized table formate.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="user.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<!-- Send Quick Reply -->
<div class="sh_center text-center">
<h4 style="font-size: 30px; font-weight: 600; color: #212121; margin-bottom: 20px;">Send Quick Reply</h4>
<hr style="width: 100px; border-width: 2px; border-color: #1976d2;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
Goto user config setting, Enable 'Send Quick Reply'.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="quick_reply/1.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
After that you can see the 'Send Quick Reply' menu, sub menu and 'Quick Reply Template' list view.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="quick_reply/2.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
'Send Quick Reply Mail Template' Form View, Here you can create quick reply template.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="quick_reply/3.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
Now go to Setting ==> Technical ==> Template. Open 'Ticket Reply : Send by Email'.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="quick_reply/4.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
In 'Ticket Reply : Send by Email', click on mark point(it will display, if debug mode is on).
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="quick_reply/5.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
After that you will see window like code editor, here you have to past '<div class="predefined"> </div> ' code at mark place in screenshot.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="quick_reply/6.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
Now goto helpdesk ticket form view and click on 'Reply'.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="quick_reply/7.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
Here select appropriate quick reply template and you can see the reply message in message box. And click on 'Send' Enjoy...
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="quick_reply/8.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<!-- Send Quick Reply -->
<!-- Multi User Backend -->
<div class="sh_center text-center">
<h4 style="font-size: 30px; font-weight: 600; color: #212121; margin-bottom: 20px;">Multi User</h4>
<hr style="width: 100px; border-width: 2px; border-color: #1976d2;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
Goto user config setting, Enable 'Display Multi User'.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="Multi_user/MU1.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
You can select more than one user for each tickets. All assign multi user can see the ticket.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="Multi_user/MU2.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
'Technical Leader' user can see the ticket.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="Multi_user/MU3.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
'Technical B' user can see the ticket.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="Multi_user/MU4.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
'Technical A' user can see the ticket.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="Multi_user/MU5.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
'Technical C' user can not see the ticket because ticket was not assigned.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="Multi_user/MU6.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="sh_center text-center">
<h4 style="font-size: 30px; font-weight: 600; color: #212121; margin-bottom: 20px;">Manage Products</h4>
<hr style="width: 100px; border-width: 2px; border-color: #1976d2;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
Goto user config setting, Enable 'Manage Products'.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="helpdesk_1.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
You can select products for each ticket.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="helpdesk_2.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
Ticket PDF report with the products.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="helpdesk_3.png" style="margin-bottom: 10px;" />
</div>
<!-- Multi User Backend -->
<!-- conf img -->
</div>
<div class="tab-pane fade" id="Portal">
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
In User configuration there is access rights for only portal users.(Only visible when portal user true)
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="portal/3p.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
"Portal Manager"
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="portal/5p.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
"Portal Leader"
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="portal/6p.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
"Portal User"
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="portal/7p.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
If you want to set access for the portal customer then, 'Portal Access' leave it blank
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="portal/8p.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
Login with Portal Support User and click on "Create".
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="portal/1p.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
This Wizard will popout after click on create. Here Only Portal Manager,Leader, Manager can select partners.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="portal/2p.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
Login with 'Portal Customer'. Customer can only create ticket for self only.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="portal/9p.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
Login with 'Portal Support Leader'. If the customer exists then all required fields fill automatically.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="portal/11p.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
If any new customer arrived, then create ticket with name and email, it will create new customer in backend.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="portal/12p.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
New customer created and it will automatically added to followers.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="portal/13p.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
Created cutomer form view.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="portal/14p.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
In portal you can download ticket in PDF formate also. Just click 'Download'.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="portal pdf 14.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
Ticket in PDF formate.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="pdf img.png" style="width: 100%; margin-bottom: 10px;" />
</div>
</div>
<div class="tab-pane fade" id="updates">
<div class="sh_center text-center">
<h4 style="font-size: 20px; font-weight: 600; color: #212121; margin-bottom: 20px;">v 14.0.14</h4>
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
You can update multiple tickets using "Mass-Action". You can update assigned to person, stage, assign multi-user & add/remove followers.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="mass.gif" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
You can send common quick reply.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="reply.gif" style="width: 100%; margin-bottom: 10px;" /><br/>
</div>
<hr style="border-width: 2px; border-color: #1976d2;" />
<div class="sh_center text-center">
<h4 style="font-size: 20px; font-weight: 600; color: #212121; margin-bottom: 20px;">v 14.0.12</h4>
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
We were by default adding customers as followers on ticket create, to make this better we have given configuration to on/off these auto-add followers.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="auto_add_follower.gif" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
We have updated the auto-close mechanism based on the last replied date of staff.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="auto_close_ticket.gif" style="width: 100%; margin-bottom: 10px;" /><br/>
<img src="resolved_ticket.gif" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
"Auto Update Replied Status & Replied Date Based On Customer/Staff Replied To Ticket".
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="reply_status.gif" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
Default search updated with name, customer,multi-user, assigned to user, email, email subject, mobile number fields.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="search_field.gif" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
We have updated the counter tiles click records list.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="dashboard_counter_click.gif" style="width: 100%; margin-bottom: 10px;" />
</div>
<hr style="border-width: 2px; border-color: #1976d2;" />
<div class="sh_center text-center">
<h4 style="font-size: 20px; font-weight: 600; color: #212121; margin-bottom: 20px;">v 14.0.11</h4>
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
First, choose a timezone.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="ssn1.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
Based on timezone create date and last update date comes.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="ssn2.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
Create date and last update date at the portal.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="ssn3.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
When direct/inbound email comes then the email subject shows in the form view.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="ssn4.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
When direct/inbound email comes then the email subject shows in the kanban view.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="ssn5.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
Enable "Get email when customer view ticket?".
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="ssn6.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
When customers see tickets from portal then email notification goes to assigned user.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="ssn7.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<hr style="border-width: 2px; border-color: #1976d2;" />
<div class="sh_center text-center">
<h4 style="font-size: 30px; font-weight: 600; color: #212121; margin-bottom: 20px;">Helpdesk SLA</h4>
<hr style="width: 100px; border-width: 2px; border-color: #1976d2;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
Helpdesk SLA Policy & Helpdesk Ticket Reminder security groups.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="s1.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
Go to the configuration => "Helpdesk SLA Policies".
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="s2.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
The "Helpdesk SLA Policy" form view looks like this, you can see SLA tickets from the smart button "SLA Tickets".
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="s3.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
"SLA Tickets" form view looks like this.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="s4.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
You can see helpdesk SLA tickets also from the helpdesk ticket types using the smart button "Helpdesk SLA".
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="s5.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
"SLA Tickets" form view looks like this.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="s6.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
"Helpdesk Teams" form view. Where you can define working schedule as well as see helpdesk SLA ticket using the smart button "Helpdesk SLA".
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="s7.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
The search panel in the helpdesk tickets looks like this, you can filter SLA using different filters.
<br />
Note: Search panel and multi-edit option available in only v13 & v14.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="s8.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
You can edit multiple records from the helpdesk tickets list view.
<br />
Note: Search panel and multi-edit option available in only v13 & v14.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="s9.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
"Helpdesk Ticket" form view, create a ticket and save it.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="s10.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
The "Helpdesk Ticket" form view with SLA policies.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="s11.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
In the helpdesk ticket form view, you can see SLA deadline, Now we press the "Approve" button.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="s12.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
When press on the "Approve" button and all policies are approved then stage change to "Done".
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="s13.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
You can do helpdesk SLA analysis from the "Reporting" menu.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="s14.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="sh_center text-center">
<h4 style="font-size: 30px; font-weight: 600; color: #212121; margin-bottom: 20px;">Helpdesk Ticket Alarm</h4>
<hr style="width: 100px; border-width: 2px; border-color: #1976d2;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
Enable "Ticket Reminder".
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="s15.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
Go to the configuration => "Helpdesk Ticket Alarm".
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="s16.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
Helpdesk ticket alarm form view looks like this.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="s17.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
Helpdesk ticket alarm form view with the ticket reminder.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="s20.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
Helpdesk ticket reminders can run using a cron job.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="s21.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
Helpdesk ticket reminders popup looks like this.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="s22.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
Helpdesk ticket reminders email looks like this.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="s23.png" style="width: 100%; margin-bottom: 10px;" /><br />
<br />
<img src="s24.png" style="width: 100%; margin-bottom: 10px;" />
</div>
</div>
<div class="tab-pane fade" id="wp">
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
In "User", enable the "Helpdesk Whatsapp Feature" option.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="w1.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
Whatsapp message description with the configuration setting.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="w4.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
Set the signature in the message, <br />
1) Go to Preferences.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="w2.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
2) Add Signature.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="w3.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
Click "Send By WhatsApp" Button in helpdesk tickets.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="w5.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
Choose recipient, template and edit Message as required and click send by whatsapp.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="w6.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
This is the output shown in the WhatsApp messenger.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="w7.png" style="width: 100%; margin-bottom: 10px;" /><br />
<img src="w8.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
In helpdesk ticket chatter you can see the message which is sent.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="w9.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
You can send a Whatsapp message direct from the dashboard.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="w10.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
After that one wizard opens, select details and press "Send".
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="w11.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
This is the output shown in the WhatsApp messenger.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="w12.png" style="width: 100%; margin-bottom: 10px;" /><br />
<img src="w13.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
When you click "Send By WhatsApp" Button in helpdesk tickets, this wizard opens choose details and if you click send then mail is sent.<br />
If you click send by WhatsApp it sends the message on WhatsApp.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="w14.png" style="width: 100%; margin-bottom: 10px;" />
</div>
<div class="confi_img" style="text-align: center;">
<p style="color: #1976d2; font-size: 18px; margin-bottom: 10px; letter-spacing: 1px;">
The sent email looks like this.
</p>
<hr style="width: 100px; border-width: 2px; border-color: #d3d3d3;" />
<img src="w15.png" style="width: 100%; margin-bottom: 10px;" /><br />
<img src="w16.png" style="width: 100%; margin-bottom: 10px;" />
</div>
</div>
</div>
</div>
<div id="Release" class="tab-pane fade">
<div class="sh_content" style="border: 2px solid #aaa; padding: 20px; margin-bottom: 20px;">
<h4 style="font-size: 16px; margin: 0; color: #212121; text-decoration: none; font-weight: 600; letter-spacing: 1px; display: block;">
<span class="fa fa-hand-o-right" style="color: #1976d2; font-weight: 600; font-size: 18px; padding-right: 10px;"></span> <span>Version 14.0.14</span> | <span style="color: #1976d2;">Released on : 24 July 2021</span>
</h4>
<ul class="list-unstyled" style="list-style-type: disc; font-size: 16px; padding-left: 20px; color: #555; margin: 0; padding-top: 20px;">
<li>
<span class="badge badge-success" style="background-color: #43a047 !important; padding: 5px 17px; border-radius: 3px;color: #fff;font-size: 9px;text-transform: uppercase;font-weight: bold;box-shadow: 0 1px 3px rgba(0, 0, 0, 0.12), 0 1px 2px rgba(0, 0, 0, 0.24);">New</span> Update mass ticket using "Multi Action".
</li>
<li>
<span class="badge badge-success" style="background-color: #43a047 !important; padding: 5px 17px; border-radius: 3px;color: #fff;font-size: 9px;text-transform: uppercase;font-weight: bold;box-shadow: 0 1px 3px rgba(0, 0, 0, 0.12), 0 1px 2px rgba(0, 0, 0, 0.24);">New</span> Configuration added to send common quick reply.
</li>
</ul>
</div>
<div class="sh_content" style="border:2px solid #aaa; padding:20px; margin-bottom:20px">
<h4 style="font-size:16px; margin:0; color:#212121; text-decoration:none; font-weight:600; letter-spacing:1px; display:block"><span class="fa fa-hand-o-right" style="color:#1976d2; font-weight:600; font-size:18px; padding-right:10px"></span> <span>Version 14.0.13</span> | <span style="color:#1976d2">Released on : 20 July 2021</span></h4>
<ul style="font-size:16px; padding-left:20px; color:#555; margin:0; padding-top:20px">
<li>
<span class="badge badge-warning" style="background: #FF9800;
padding: 5px 10px;
border-radius: 3px;
color: #fff;
font-size: 9px;
text-transform: uppercase;
font-weight: bold;
box-shadow: 0 1px 3px rgba(0,0,0,0.12), 0 1px 2px rgba(0,0,0,0.24);">Update</span> Close Ticket From Scheduler Updated.
</li>
</ul>
</div>
<div class="sh_content" style="border: 2px solid #aaa; padding: 20px; margin-bottom: 20px;">
<h4 style="font-size: 16px; margin: 0; color: #212121; text-decoration: none; font-weight: 600; letter-spacing: 1px; display: block;">
<span class="fa fa-hand-o-right" style="color: #1976d2; font-weight: 600; font-size: 18px; padding-right: 10px;"></span> <span>Version 14.0.12</span> | <span style="color: #1976d2;">Released on : 16 July 2021</span>
</h4>
<ul class="list-unstyled" style="list-style-type: disc; font-size: 16px; padding-left: 20px; color: #555; margin: 0; padding-top: 20px;">
<li>
<span class="badge badge-warning" style="background: #ff9800;padding: 5px 10px;border-radius: 3px;color: #fff;font-size: 9px;text-transform: uppercase;font-weight: bold;box-shadow: 0 1px 3px rgba(0, 0, 0, 0.12), 0 1px 2px rgba(0, 0, 0, 0.24);">Update</span> Default search updated with name, customer,multi-user, assigned to user,email, email subject, mobile number fields.
</li>
<li>
<span class="badge badge-warning" style="background: #ff9800;padding: 5px 10px;border-radius: 3px;color: #fff;font-size: 9px;text-transform: uppercase;font-weight: bold;box-shadow: 0 1px 3px rgba(0, 0, 0, 0.12), 0 1px 2px rgba(0, 0, 0, 0.24);">Update</span> Auto add follower configuration is added for a customer when creating a ticket.
</li>
<li>
<span class="badge badge-success" style="background-color: #43a047 !important; padding: 5px 17px; border-radius: 3px;color: #fff;font-size: 9px;text-transform: uppercase;font-weight: bold;box-shadow: 0 1px 3px rgba(0, 0, 0, 0.12), 0 1px 2px rgba(0, 0, 0, 0.24);">New</span> We have updated the counter tiles click records list.
</li>
<li>
<span class="badge badge-warning" style="background: #ff9800;padding: 5px 10px;border-radius: 3px;color: #fff;font-size: 9px;text-transform: uppercase;font-weight: bold;box-shadow: 0 1px 3px rgba(0, 0, 0, 0.12), 0 1px 2px rgba(0, 0, 0, 0.24);">Update</span> Auto Change Replied Status Based On Customer/Staff Replied.
</li>
<li>
<span class="badge badge-warning" style="background: #ff9800;padding: 5px 10px;border-radius: 3px;color: #fff;font-size: 9px;text-transform: uppercase;font-weight: bold;box-shadow: 0 1px 3px rgba(0, 0, 0, 0.12), 0 1px 2px rgba(0, 0, 0, 0.24);">Update</span> Updated auto close mechanism based on last replied date of staff.
</li>
</ul>
</div>
<div class="sh_content" style="border: 2px solid #aaa; padding: 20px; margin-bottom: 20px;">
<h4 style="font-size: 16px; margin: 0; color: #212121; text-decoration: none; font-weight: 600; letter-spacing: 1px; display: block;">
<span class="fa fa-hand-o-right" style="color: #1976d2; font-weight: 600; font-size: 18px; padding-right: 10px;"></span> <span>Version 14.0.11</span> | <span style="color: #1976d2;">Released on : 5 July 2021</span>
</h4>
<ul class="list-unstyled" style="list-style-type: disc; font-size: 16px; padding-left: 20px; color: #555; margin: 0; padding-top: 20px;">
<li>
<span class="badge badge-success" style="background-color: #43a047 !important; padding: 5px 17px; border-radius: 3px;color: #fff;font-size: 9px;text-transform: uppercase;font-weight: bold;box-shadow: 0 1px 3px rgba(0, 0, 0, 0.12), 0 1px 2px rgba(0, 0, 0, 0.24);">New</span> When direct/inbound email comes then the email subject shows in the form view & kanban view.
</li>
<li>
<span class="badge badge-success" style="background-color: #43a047 !important; padding: 5px 17px; border-radius: 3px;color: #fff;font-size: 9px;text-transform: uppercase;font-weight: bold;box-shadow: 0 1px 3px rgba(0, 0, 0, 0.12), 0 1px 2px rgba(0, 0, 0, 0.24);">New</span> When customers see tickets from portal then email notification goes to assigned user configurations added.
</li>
<li>
<span class="badge badge-success" style="background-color: #43a047 !important; padding: 5px 17px; border-radius: 3px;color: #fff;font-size: 9px;text-transform: uppercase;font-weight: bold;box-shadow: 0 1px 3px rgba(0, 0, 0, 0.12), 0 1px 2px rgba(0, 0, 0, 0.24);">New</span> Timezone wise create date and last update date shows in the portal form.
</li>
</ul>
</div>
<div class="sh_content" style="border: 2px solid #aaa; padding: 20px; margin-bottom: 20px;">
<h4 style="font-size: 16px; margin: 0; color: #212121; text-decoration: none; font-weight: 600; letter-spacing: 1px; display: block;">
<span class="fa fa-hand-o-right" style="color: #1976d2; font-weight: 600; font-size: 18px; padding-right: 10px;"></span> <span>Version 14.0.10</span> | <span style="color: #1976d2;">Released on : 4 June 2021</span>
</h4>
<ul class="list-unstyled" style="list-style-type: disc; font-size: 16px; padding-left: 20px; color: #555; margin: 0; padding-top: 20px;">
<li>
<span
class="badge badge-success"
style="
background-color: #43a047 !important;
padding: 5px 17px;
border-radius: 3px;
color: #fff;
font-size: 9px;
text-transform: uppercase;
font-weight: bold;
box-shadow: 0 1px 3px rgba(0, 0, 0, 0.12), 0 1px 2px rgba(0, 0, 0, 0.24);
"
>
New
</span>
Helpdesk Whatsapp Feature Added.
</li>
</ul>
</div>
<div class="sh_content" style="border: 2px solid #aaa; padding: 20px; margin-bottom: 20px;">
<h4 style="font-size: 16px; margin: 0; color: #212121; text-decoration: none; font-weight: 600; letter-spacing: 1px; display: block;">
<span class="fa fa-hand-o-right" style="color: #1976d2; font-weight: 600; font-size: 18px; padding-right: 10px;"></span> <span>Version 14.0.9</span> | <span style="color: #1976d2;">Released on : 29 May 2021</span>
</h4>
<ul class="list-unstyled" style="list-style-type: disc; font-size: 16px; padding-left: 20px; color: #555; margin: 0; padding-top: 20px;">
<li>
<span
class="badge badge-success"
style="
background-color: #43a047 !important;
padding: 5px 17px;
border-radius: 3px;
color: #fff;
font-size: 9px;
text-transform: uppercase;
font-weight: bold;
box-shadow: 0 1px 3px rgba(0, 0, 0, 0.12), 0 1px 2px rgba(0, 0, 0, 0.24);
"
>
New
</span>
Helpdesk SLA Policy Added.
</li>
<li>
<span
class="badge badge-success"
style="
background-color: #43a047 !important;
padding: 5px 17px;
border-radius: 3px;
color: #fff;
font-size: 9px;
text-transform: uppercase;
font-weight: bold;
box-shadow: 0 1px 3px rgba(0, 0, 0, 0.12), 0 1px 2px rgba(0, 0, 0, 0.24);
"
>
New
</span>
Helpdesk Ticket Reminder Added.
</li>
<li>
<span
class="badge badge-success"
style="
background-color: #43a047 !important;
padding: 5px 17px;
border-radius: 3px;
color: #fff;
font-size: 9px;
text-transform: uppercase;
font-weight: bold;
box-shadow: 0 1px 3px rgba(0, 0, 0, 0.12), 0 1px 2px rgba(0, 0, 0, 0.24);
"
>
New
</span>
Multiple edit records added in ticket list view.
</li>
<li>
<span
class="badge badge-success"
style="
background-color: #43a047 !important;
padding: 5px 17px;
border-radius: 3px;
color: #fff;
font-size: 9px;
text-transform: uppercase;
font-weight: bold;
box-shadow: 0 1px 3px rgba(0, 0, 0, 0.12), 0 1px 2px rgba(0, 0, 0, 0.24);
"
>
New
</span>
Search panel is added in ticket list & kanban view.
</li>
</ul>
</div>
<div class="sh_content" style="border: 2px solid #aaa; padding: 20px; margin-bottom: 20px;">
<h4 style="font-size: 16px; margin: 0; color: #212121; text-decoration: none; font-weight: 600; letter-spacing: 1px; display: block;">
<span class="fa fa-hand-o-right" style="color: #1976d2; font-weight: 600; font-size: 18px; padding-right: 10px;"></span> <span>Version 14.0.8</span> | <span style="color: #1976d2;">Released on : 4 May 2021</span>
</h4>
<ul class="list-unstyled" style="list-style-type: disc; font-size: 16px; padding-left: 20px; color: #555; margin: 0; padding-top: 20px;">
<li>
<span
class="badge badge-info"
style="
background: #2196f3;
padding: 5px 15px;
border-radius: 3px;
color: #fff;
font-size: 9px;
text-transform: uppercase;
font-weight: bold;
box-shadow: 0 1px 3px rgba(0, 0, 0, 0.12), 0 1px 2px rgba(0, 0, 0, 0.24);
"
>
Fixed
</span>
Minor Bug Fixed.
</li>
</ul>
</div>
<div class="sh_content" style="border: 2px solid #aaa; padding: 20px; margin-bottom: 20px;">
<h4 style="font-size: 16px; margin: 0; color: #212121; text-decoration: none; font-weight: 600; letter-spacing: 1px; display: block;">
<span class="fa fa-hand-o-right" style="color: #1976d2; font-weight: 600; font-size: 18px; padding-right: 10px;"></span> <span>Version 14.0.7</span> | <span style="color: #1976d2;">Released on : 30 March 2021</span>
</h4>
<ul class="list-unstyled" style="list-style-type: disc; font-size: 16px; padding-left: 20px; color: #555; margin: 0; padding-top: 20px;">
<li>
<span
class="badge badge-success"
style="
background-color: #43a047 !important;
padding: 5px 17px;
border-radius: 3px;
color: #fff;
font-size: 9px;
text-transform: uppercase;
font-weight: bold;
box-shadow: 0 1px 3px rgba(0, 0, 0, 0.12), 0 1px 2px rgba(0, 0, 0, 0.24);
"
>
New
</span>
Manage Products Added.
</li>
</ul>
</div>
<div class="sh_content" style="border: 2px solid #aaa; padding: 20px; margin-bottom: 20px;">
<h4 style="font-size: 16px; margin: 0; color: #212121; text-decoration: none; font-weight: 600; letter-spacing: 1px; display: block;">
<span class="fa fa-hand-o-right" style="color: #1976d2; font-weight: 600; font-size: 18px; padding-right: 10px;"></span> <span>Version 14.0.6</span> |
<span style="color: #1976d2;">Released on : 4 February 2021</span>
</h4>
<ul class="list-unstyled" style="list-style-type: disc; font-size: 16px; padding-left: 20px; color: #555; margin: 0; padding-top: 20px;">
<li>
<span
class="badge badge-success"
style="
background-color: #43a047 !important;
padding: 5px 17px;
border-radius: 3px;
color: #fff;
font-size: 9px;
text-transform: uppercase;
font-weight: bold;
box-shadow: 0 1px 3px rgba(0, 0, 0, 0.12), 0 1px 2px rgba(0, 0, 0, 0.24);
"
>
New
</span>
Multi User Added.
</li>
</ul>
</div>
<div class="sh_content" style="border: 2px solid #aaa; padding: 20px; margin-bottom: 20px;">
<h4 style="font-size: 16px; margin: 0; color: #212121; text-decoration: none; font-weight: 600; letter-spacing: 1px; display: block;">
<span class="fa fa-hand-o-right" style="color: #1976d2; font-weight: 600; font-size: 18px; padding-right: 10px;"></span> <span>Version 14.0.5</span> |
<span style="color: #1976d2;">Released on : 1 February 2021</span>
</h4>
<ul class="list-unstyled" style="list-style-type: disc; font-size: 16px; padding-left: 20px; color: #555; margin: 0; padding-top: 20px;">
<li>
<span
class="badge badge-warning"
style="
background: #ff9800;
padding: 5px 10px;
border-radius: 3px;
color: #fff;
font-size: 9px;
text-transform: uppercase;
font-weight: bold;
box-shadow: 0 1px 3px rgba(0, 0, 0, 0.12), 0 1px 2px rgba(0, 0, 0, 0.24);
"
>
Update
</span>
Quick Reply Templates.
</li>
</ul>
</div>
<div class="sh_content" style="border: 2px solid #aaa; padding: 20px; margin-bottom: 20px;">
<h4 style="font-size: 16px; margin: 0; color: #212121; text-decoration: none; font-weight: 600; letter-spacing: 1px; display: block;">
<span class="fa fa-hand-o-right" style="color: #1976d2; font-weight: 600; font-size: 18px; padding-right: 10px;"></span> <span>Version 14.0.4</span> |
<span style="color: #1976d2;">Released on : 1 December 2020</span>
</h4>
<ul class="list-unstyled" style="list-style-type: disc; font-size: 16px; padding-left: 20px; color: #555; margin: 0; padding-top: 20px;">
<li>
<span
class="badge badge-warning"
style="
background: #ff9800;
padding: 5px 10px;
border-radius: 3px;
color: #fff;
font-size: 9px;
text-transform: uppercase;
font-weight: bold;
box-shadow: 0 1px 3px rgba(0, 0, 0, 0.12), 0 1px 2px rgba(0, 0, 0, 0.24);
"
>
Update
</span>
Make Separate Portal Access Rights.
</li>
</ul>
</div>
<div class="sh_content" style="border: 2px solid #aaa; padding: 20px; margin-bottom: 20px;">
<h4 style="font-size: 16px; margin: 0; color: #212121; text-decoration: none; font-weight: 600; letter-spacing: 1px; display: block;">
<span class="fa fa-hand-o-right" style="color: #1976d2; font-weight: 600; font-size: 18px; padding-right: 10px;"></span> <span>Version 14.0.3</span> |
<span style="color: #1976d2;">Released on : 1 December 2020</span>
</h4>
<ul class="list-unstyled" style="list-style-type: disc; font-size: 16px; padding-left: 20px; color: #555; margin: 0; padding-top: 20px;">
<li>
<span
class="badge badge-info"
style="
background: #2196f3;
padding: 5px 15px;
border-radius: 3px;
color: #fff;
font-size: 9px;
text-transform: uppercase;
font-weight: bold;
box-shadow: 0 1px 3px rgba(0, 0, 0, 0.12), 0 1px 2px rgba(0, 0, 0, 0.24);
"
>
Fixed
</span>
Portal Side Domain Related Issue Fixed.
</li>
<li>
<span
class="badge badge-warning"
style="
background: #ff9800;
padding: 5px 10px;
border-radius: 3px;
color: #fff;
font-size: 9px;
text-transform: uppercase;
font-weight: bold;
box-shadow: 0 1px 3px rgba(0, 0, 0, 0.12), 0 1px 2px rgba(0, 0, 0, 0.24);
"
>
Update
</span>
Dashboard Responsive View Updated.
</li>
</ul>
</div>
<div class="sh_content" style="border: 2px solid #aaa; padding: 20px; margin-bottom: 20px;">
<h4 style="font-size: 16px; margin: 0; color: #212121; text-decoration: none; font-weight: 600; letter-spacing: 1px; display: block;">
<span class="fa fa-hand-o-right" style="color: #1976d2; font-weight: 600; font-size: 18px; padding-right: 10px;"></span> <span>Version 14.0.2</span> |
<span style="color: #1976d2;">Released on : 24 November 2020</span>
</h4>
<ul class="list-unstyled" style="list-style-type: disc; font-size: 16px; padding-left: 20px; color: #555; margin: 0; padding-top: 20px;">
<li>Mail Template Error Fix.</li>
</ul>
</div>
<div class="sh_content" style="border: 2px solid #aaa; padding: 20px; margin-bottom: 20px;">
<h4 style="font-size: 16px; margin: 0; color: #212121; text-decoration: none; font-weight: 600; letter-spacing: 1px; display: block;">
<span class="fa fa-hand-o-right" style="color: #1976d2; font-weight: 600; font-size: 18px; padding-right: 10px;"></span> <span>Version 14.0.1</span> |
<span style="color: #1976d2;">Released on : 13 October 2020</span>
</h4>
<ul class="list-unstyled" style="list-style-type: disc; font-size: 16px; padding-left: 20px; color: #555; margin: 0; padding-top: 20px;">
<li>Initial Release.</li>
</ul>
</div>
</div>
<div id="FAQ" class="tab-pane fade">
<div class="demo">
<div class="panel-group" id="accordion" role="tablist">
<div class="panel panel-default" style="border: 2px solid #aaa; padding: 20px; margin-bottom: 20px;">
<div class="panel-heading" role="tab" id="headingOne" style="border: 0; padding: 0;">
<h4 class="panel-title" style="margin: 0;">
<a
role="button"
data-toggle="collapse"
data-parent="#accordion"
href="#collapseOne"
aria-expanded="true"
aria-controls="collapseOne"
style="font-size: 16px; margin: 0; color: #212121; text-decoration: none; font-weight: 600; letter-spacing: 1px; display: flex;"
>
<span class="fa fa-hand-o-right" style="color: #1976d2; font-weight: 600; font-size: 18px; padding-right: 10px;"></span>
Is this app compatible with Odoo Community as well as Enterprise?
<!-- <span class="fa fa-plus" style="float: right;background-color: #1976d2;width: 35px;height: 35px;text-align: center;line-height: 35px;color: #fff;border-radius: 50%;margin-top: -8px;"></span> -->
</a>
</h4>
</div>
<div id="collapseOne1" class="panel-collapse collapse show" role="tabpanel" aria-labelledby="headingOne">
<div class="panel-body" style="padding-top: 20px;">
<ul style="list-style-type: disc; font-size: 16px; padding-left: 30px; color: #555; margin: 0;">
<li style="margin-bottom: 5px;">Yes, this app works perfectly with Odoo Enterprise as well as Community.</li>
</ul>
</div>
</div>
</div>
<div class="panel panel-default" style="border: 2px solid #aaa; padding: 20px; margin-bottom: 20px;">
<div class="panel-heading" role="tab" id="headingThree" style="border: 0; padding: 0;">
<h4 class="panel-title" style="margin: 0;">
<a
class="collapsed"
role="button"
data-toggle="collapse"
data-parent="#accordion"
href="#collapseThree"
aria-expanded="false"
aria-controls="collapseThree"
style="font-size: 16px; margin: 0; color: #212121; text-decoration: none; font-weight: 600; letter-spacing: 1px; display: flex;"
>
<span class="fa fa-hand-o-right" style="color: #1976d2; font-weight: 600; font-size: 18px; padding-right: 10px;"></span>
I want to some customization in this app. How can I request it?
<!-- <span class="fa fa-plus" style="float: right;background-color: #1976d2;width: 35px;height: 35px;text-align: center;line-height: 35px;color: #fff;border-radius: 50%;margin-top: -8px;"></span> -->
</a>
</h4>
</div>
<div id="collapseThree3" class="panel-collapse collapse show" role="tabpanel" aria-labelledby="headingThree">
<div class="panel-body" style="padding-top: 20px;">
<ul style="list-style-type: disc; font-size: 16px; padding-left: 30px; color: #555; margin: 0;">
<li style="margin-bottom: 5px;">
Please Contact Us at <a href="mailto:sales@softhealer.com" style="color: #007bff; font-weight: 600; text-decoration: none;">sales@softhealer.com</a>to request customization.
</li>
</ul>
</div>
</div>
</div>
<div class="panel panel-default" style="border: 2px solid #aaa; padding: 20px; margin-bottom: 20px;">
<div class="panel-heading" role="tab" id="headingThree" style="border: 0; padding: 0;">
<h4 class="panel-title" style="margin: 0;">
<a
class="collapsed"
role="button"
data-toggle="collapse"
data-parent="#accordion"
href="#collapseThree"
aria-expanded="false"
aria-controls="collapseThree"
style="font-size: 16px; margin: 0; color: #212121; text-decoration: none; font-weight: 600; letter-spacing: 1px; display: flex;"
>
<span class="fa fa-hand-o-right" style="color: #1976d2; font-weight: 600; font-size: 18px; padding-right: 10px;"></span>
Do i get free support?
</a>
</h4>
</div>
<div id="collapseThree3" class="panel-collapse collapse show" role="tabpanel" aria-labelledby="headingThree">
<div class="panel-body" style="padding-top: 20px;">
<ul style="list-style-type: disc; font-size: 16px; padding-left: 30px; color: #555; margin: 0;">
<li style="margin-bottom: 5px;">Yes, we provide free support for 90 days.</li>
</ul>
</div>
</div>
</div>
</div>
</div>
</div>
<div id="Support" class="tab-pane fade">
<div class="row">
<div class="col-md">
<div class="sh_content" style="border: 2px solid #aaa; padding: 20px; margin-bottom: 20px;">
<h4>
<a href="mailto:support@softhealer.com" style="text-decoration: none; color: #212121; font-size: 18px; font-weight: 600; letter-spacing: 1px;">
<span class="fa fa-envelope" style="color: #1976d2; padding-right: 10px; font-size: 20px;"></span> Please mail us for support on <b style="color: #1976d2;">support@softhealer.com</b>
</a>
</h4>
</div>
</div>
</div>
</div>
</div>
</div>
</section>
<!--Multi Language -->
<section id="sh_multi_language" style="margin: 50px 0;">
<div class="container">
<div class="sh_center text-center">
<h4 style="font-size: 30px;font-weight: 600;color: #212121;margin-bottom: 20px;">Multi-Languages</h4>
<hr style="width: 100px;border-width: 2px;border-color: #1976d2;" />
We have added predefined some languages(English, German / Deutsch, Arabic, Spanish / Español) in module, If you want to add other language you can contact us on <a href="mailto:support@softhealer.com">support@softhealer.com</a>. We use google translator tools for multi-languages so possible translations can be not accurate. we accept suggest to make more accurate translations also on <a href="mailto:support@softhealer.com">support@softhealer.com</a>.
<br/><br/>
</div>
<div class="row">
<div class="col-lg-12 col-md-12 col-sm-12 col-12">
<div class="img" style="text-align: center;">
<img src="eng.png" title="English" alt="english" style="object-fit: cover;margin: 10px 10px;" />
<img src="german.png" title="Germany" alt="germany" style="object-fit: cover;margin: 10px 10px;" />
<img src="aarab.png" title="Arab" alt="arab" style="object-fit: cover;margin: 10px 10px;" />
<img src="spanish.jpg" title="Spanish" alt="spanish" style="object-fit: cover;margin: 10px 10px;" />
</div>
</div>
</div>
</div>
</section>
<section id="sh_like_module" style="margin: 50px 0;">
<div class="container">
<div class="sh_center text-center">
<h4 style="font-size: 30px;font-weight: 600;color: #212121;margin-bottom: 20px;">You May Also Like</h4>
<hr style="width: 100px;border-width: 2px;border-color: #1976d2;" />
</div>
<!-- Indicators -->
<!-- Content -->
<div class="carousel-inner">
<!-- #01 -->
<div class="row">
<div class="col-md-4">
<div class="sh_content" style="text-align: center;border: 1px solid #aaa;box-shadow: 0 2px 5px 0 rgba(0,0,0,0.16), 0 2px 10px 0 rgba(0,0,0,0.12);">
<div class="sh_img" style="padding: 10px;border-bottom: 1px solid #aaa;">
<a href="https://www.odoo.com/apps/modules/13.0/hr_employee_medical/">
<img src="image1.png" style="width: 100%;height: 200px;object-fit: contain;"></img>
</a>
</div>
<h4 style="font-size: 20px;font-weight: 600;color: #212121;padding: 10px;margin: 0;"> Employee Medical Examination
</h4>
</div>
</div>
<div class="col-md-4">
<div class="sh_content" style="text-align: center;border: 1px solid #aaa;box-shadow: 0 2px 5px 0 rgba(0,0,0,0.16), 0 2px 10px 0 rgba(0,0,0,0.12);">
<div class="sh_img" style="padding: 10px;border-bottom: 1px solid #aaa;">
<a href="https://www.odoo.com/apps/modules/13.0/sh_certificate/">
<img src="image2.png" style="width: 100%;height: 200px;object-fit: contain;"></img>
</a>
</div>
<h4 style="font-size: 20px;font-weight: 600;color: #212121;padding: 10px;margin: 0;"> Certificates and Letters
</h4>
</div>
</div>
<div class="col-md-4">
<div class="sh_content" style="text-align: center;border: 1px solid #aaa;box-shadow: 0 2px 5px 0 rgba(0,0,0,0.16), 0 2px 10px 0 rgba(0,0,0,0.12);">
<div class="sh_img" style="padding: 10px;border-bottom: 1px solid #aaa;">
<a href="https://www.odoo.com/apps/modules/13.0/sh_event_seat_booking/">
<img src="image3.png" style="width: 100%;height: 200px;object-fit: contain;"></img>
</a>
</div>
<h4 style="font-size: 20px;font-weight: 600;color: #212121;padding: 10px;margin: 0;"> Event Seat Booking
</h4>
</div>
</div>
</div>
<!-- Controls -->
</div>
</div>
</section>
</body>
</html>
|
