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# -*- coding: utf-8 -*-
# Part of Softhealer Technologies.
from odoo import models, fields
class HelpdeskTeam(models.Model):
_name = 'helpdesk.team'
_description = 'Helpdesk Team'
_rec_name = 'name'
name = fields.Char('Name', required=True,translate=True)
team_head = fields.Many2one('res.users', 'Team Head', required=True,domain=['|',('share','=',False),('sh_portal_user_access','!=',False)])
team_members = fields.Many2many('res.users', string="Team Members",domain=['|',('share','=',False),('sh_portal_user_access','!=',False)])
sh_resource_calendar_id = fields.Many2one('resource.calendar',string="Working Schedule",required=True,default=lambda self: self.env.company.resource_calendar_id)
sla_count = fields.Integer(compute='_compute_helpdesk_sla')
def _compute_helpdesk_sla(self):
for record in self:
record.sla_count = 0
slas = self.env['helpdesk.ticket'].sudo().search(
[('team_id', '=', self.id),('sh_sla_status_ids','!=',False)])
record.sla_count = len(slas.ids)
def action_view_sla(self):
self.ensure_one()
slas = self.env['helpdesk.ticket'].sudo().search(
[('team_id', '=', self.id),('sh_sla_status_ids','!=',False)])
action = self.env["ir.actions.actions"]._for_xml_id(
"sh_helpdesk.helpdesk_ticket_action")
if len(slas) > 1:
action['domain'] = [('id', 'in', slas.ids)]
elif len(slas) == 1:
form_view = [
(self.env.ref('sh_helpdesk.helpdesk_ticket_form_view').id, 'form')]
if 'views' in action:
action['views'] = form_view + \
[(state, view)
for state, view in action['views'] if view != 'form']
else:
action['views'] = form_view
action['res_id'] = slas.id
else:
action = {'type': 'ir.actions.act_window_close'}
return action
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