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# -*- coding: utf-8 -*-
# Part of Softhealer Technologies.
from odoo import models, fields
class HelpdeskSLAPolicies(models.Model):
_name = 'sh.helpdesk.sla'
_description = 'Helpdesk SLA Policies'
def get_deafult_company(self):
company_id = self.env.company
return company_id
name = fields.Char('Name',required=True)
sh_team_id = fields.Many2one('helpdesk.team','Helpdesk Team',required=True)
sh_ticket_type_id = fields.Many2one('helpdesk.ticket.type','Helpdesk Team Type')
sh_sla_target_type = fields.Selection([('reaching_stage','Reaching Stage'),('assign_to','Assigned To')],default='reaching_stage',string='SLA Target Type')
sh_stage_id = fields.Many2one('helpdesk.stages',string='Reach Stage')
sh_days = fields.Integer('Days',required=True)
sh_hours = fields.Integer('Hours',required=True)
sh_minutes = fields.Integer('Minutes',required=True)
company_id = fields.Many2one(
'res.company', string="Company", default=get_deafult_company)
sla_ticket_count = fields.Integer(compute='_compute_helpdesk_ticket_sla')
def _compute_helpdesk_ticket_sla(self):
for record in self:
record.sla_ticket_count = 0
tickets = self.env['helpdesk.ticket'].search(
[('sh_sla_policy_ids', 'in', self.ids)], limit=None)
record.sla_ticket_count = len(tickets.ids)
def action_view_tickets(self):
self.ensure_one()
tickets = self.env['helpdesk.ticket'].sudo().search(
[('sh_sla_policy_ids', 'in', self.ids)])
action = self.env["ir.actions.actions"]._for_xml_id(
"sh_helpdesk.helpdesk_ticket_action")
if len(tickets) > 1:
action['domain'] = [('id', 'in', tickets.ids)]
elif len(tickets) == 1:
form_view = [
(self.env.ref('sh_helpdesk.helpdesk_ticket_form_view').id, 'form')]
if 'views' in action:
action['views'] = form_view + \
[(state, view)
for state, view in action['views'] if view != 'form']
else:
action['views'] = form_view
action['res_id'] = tickets.id
else:
action = {'type': 'ir.actions.act_window_close'}
return action
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