diff options
Diffstat (limited to 'sh_helpdesk/views/helpdesk_ticket_view.xml')
| -rw-r--r-- | sh_helpdesk/views/helpdesk_ticket_view.xml | 320 |
1 files changed, 320 insertions, 0 deletions
diff --git a/sh_helpdesk/views/helpdesk_ticket_view.xml b/sh_helpdesk/views/helpdesk_ticket_view.xml new file mode 100644 index 0000000..adc630c --- /dev/null +++ b/sh_helpdesk/views/helpdesk_ticket_view.xml @@ -0,0 +1,320 @@ +<?xml version="1.0" encoding="UTF-8"?> +<odoo> + <record id="helpdesk_ticket_form_view" model="ir.ui.view"> + <field name="name">helpdesk.ticket.form.view</field> + <field name="model">helpdesk.ticket</field> + <field name="arch" type="xml"> + <form string="Ticket"> + <header> + <button name="action_approve" type="object" string="Approve" class="oe_highlight" attrs="{'invisible':['|','|',('cancel_stage_boolean','=',True),('done_stage_boolean','=',True),('closed_stage_boolean','=',True)]}" /> + <button name="action_reply" type="object" string="Reply" class="oe_highlight" /> + <button name="action_send_whatsapp" type="object" string="Send By Whatsapp" class="oe_highlight" groups="sh_helpdesk.helpdesk_group_whatsapp" /> + <button name="action_done" type="object" string="Resolved Ticket" class="oe_highlight" attrs="{'invisible':[('done_button_boolean','=',False)]}" /> + <button name="action_closed" type="object" string="Close Ticket" class="oe_highlight" attrs="{'invisible':[('done_stage_boolean','=',False)]}" /> + <button name="action_cancel" type="object" string="Cancel Ticket" class="oe_highlight" attrs="{'invisible':[('cancel_button_boolean','=',False)]}" /> + <button name="action_open" type="object" string="Re-Open Ticket" class="oe_highlight" attrs="{'invisible':[('open_boolean','=',False)]}" /> + <button name="preview_ticket" type="object" string="Preview" /> + <field name="stage_id" widget="statusbar" /> + </header> + <sheet> + <div class="oe_button_box" name="button_box"> + <widget name="web_ribbon" text="Archived" bg_color="bg-danger" attrs="{'invisible': [('active', '=', True)]}" /> + </div> + <div class="oe_title"> + <h1> + <field name="name" readonly="1" /> + <field name="active" invisible="1" /> + <field name="category_bool" invisible="1" /> + <field name="sub_category_bool" invisible="1" /> + <field name="rating_bool" invisible="1" /> + <field name="sh_status_boolean" invisible="1"/> + <field name="done_stage_boolean" invisible="1" /> + <field name="cancel_stage_boolean" invisible="1" /> + <field name="closed_stage_boolean" invisible="1" /> + <field name="ticket_from_website" invisible="1" /> + <field name="ticket_from_portal" invisible="1" /> + <field name="reopen_stage_boolean" invisible="1" /> + <field name="cancel_button_boolean" invisible="1" /> + <field name="done_button_boolean" invisible="1" /> + <field name="open_boolean" invisible="1" /> + <field name="sh_days_to_reach" invisible="1"/> + <field name="sh_days_to_late" invisible="1"/> + <field name="sh_ticket_report_url" invisible="1"/> + <field name="portal_ticket_url_wp" invisible="1"/> + </h1> + <h1> + <field name="email_subject" placeholder="Email Subject ...."/> + </h1> + <field name="sh_sla_status_ids" widget="many2many_tags" options="{'color_field': 'color'}" readonly="1" force_save="1" groups="sh_helpdesk.group_helpdesk_sla_policy"/> + </div> + <group> + <group> + <field name="sh_display_multi_user" invisible="1" /> + <field name="sh_display_product" invisible="1" /> + <field name="company_id" groups="base.group_multi_company" readonly="1" /> + <field name="state" /> + <field name="ticket_type" /> + <field name="ticket_allocated" invisible="1" /> + <field name="team_id" groups="sh_helpdesk.helpdesk_group_team_leader,sh_helpdesk.helpdesk_group_manager" /> + <field name="team_head" readonly="1" force_save="1" groups="sh_helpdesk.helpdesk_group_team_leader,sh_helpdesk.helpdesk_group_manager" /> + <field name="user_id" groups="sh_helpdesk.helpdesk_group_team_leader,sh_helpdesk.helpdesk_group_manager" /> + <field name="sh_user_ids" widget="many2many_tags" attrs="{'invisible':[('sh_display_multi_user','=',False)]}" groups="sh_helpdesk.helpdesk_group_team_leader,sh_helpdesk.helpdesk_group_manager" /> + <field name="subject_id" /> + <field name="category_id" attrs="{'invisible':[('category_bool','=',False)]}" /> + <field name="sub_category_id" attrs="{'invisible':[('sub_category_bool','=',False)]}" /> + <field name="tag_ids" widget="many2many_tags" options="{'color_field': 'color', 'no_create_edit': True}" /> + <field name="priority" /> + </group> + <group> + <field name="create_date" string="Create Date" /> + <field name="write_date" string="Last Update Date" /> + <field name="sh_due_date"/> + <field name="partner_id" /> + <field name="person_name" /> + <field name="email" /> + <field name="mobile_no"/> + <field name="replied_date" /> + <field name="product_ids" widget="many2many_tags" attrs="{'invisible':[('sh_display_product','=',False)]}" /> + <field name="sh_status" invisible="1"/> + <field name="sh_sla_deadline" attrs="{'invisible':[('sh_sla_deadline','=',False)]}" groups="sh_helpdesk.group_helpdesk_sla_policy"/> + <field name="sh_sla_policy_ids" widget="many2many_tags" force_save="1" invisible="1"/> + <field name="sh_ticket_alarm_ids" widget="many2many_tags" groups="sh_helpdesk.group_helpdesk_alarm"/> + </group> + </group> + <notebook> + <page string="Description"> + <group> + <field name="description" /> + </group> + </page> + <page string="Attachments"> + <group> + <field name="attachment_ids" nolabel="1"></field> + </group> + </page> + <page string="Customer Rating" attrs="{'invisible':[('rating_bool','=',False)]}"> + <group> + <field name="priority_new" widget="priority" /> + <field name="customer_comment" /> + </group> + </page> + <page string="Other Information"> + <group> + <group string="Ticket Closed Information"> + <field name="close_date" /> + <field name="close_by" /> + <field name="comment" string="Closed Comment" /> + </group> + <group string="Ticket Cancelled Information"> + <field name="cancel_date" /> + <field name="cancel_by" /> + <field name="cancel_reason" /> + <field name="form_url" invisible="1" /> + </group> + </group> + </page> + </notebook> + </sheet> + <div class="oe_chatter"> + <field name="message_follower_ids" widget="mail_followers" /> + <field name="message_ids" widget="mail_thread" /> + </div> + </form> + </field> + </record> + <record id="helpdesk_ticket_tree_view" model="ir.ui.view"> + <field name="name">helpdesk.ticket.tree.view</field> + <field name="model">helpdesk.ticket</field> + <field name="arch" type="xml"> + <tree string="Ticket" multi_edit="1"> + <field name="name" /> + <field name="partner_id" /> + <field name="create_date" string="Create Date" /> + <field name="write_date" string="Last Update Date" /> + <field name="ticket_type" /> + <field name="team_id" /> + <field name="team_head" /> + <field name="user_id" /> + <field name="subject_id" /> + <field name="category_id" /> + <field name="sub_category_id" /> + <field name="stage_id" /> + </tree> + </field> + </record> + <record id="helpdesk_ticket_search_view" model="ir.ui.view"> + <field name="name">helpdesk.ticket.search.view</field> + <field name="model">helpdesk.ticket</field> + <field name="arch" type="xml"> + <search string="Helpdesk Ticket Search"> + <field name="name" string="Ticket" filter_domain="['|', '|', '|','|', '|', '|', ('name', 'ilike', self), ('sh_user_ids.name', 'ilike', self),('user_id.name', 'ilike', self),('email','ilike',self),('mobile_no','ilike',self),('partner_id.name','ilike',self),('email_subject','ilike',self)]"/> + <field name="create_date" /> + <field name="write_date" /> + <field name="partner_id" /> + <field name="ticket_type" /> + <field name="team_id" /> + <field name="team_head" /> + <field name="user_id" /> + <field name="subject_id" /> + <field name="category_id" /> + <field name="sub_category_id" /> + <field name="stage_id" /> + <separator /> + <filter string="My Ticket" name="assigned_to_me" domain="[('create_uid', '=', uid)]" /> + <separator /> + <filter string="Completed Tickets" name="complete_ticket" domain="[('done_stage_boolean', '=', True)]" /> + <filter string="Cancelled Tickets" name="cancel_ticket" domain="[('cancel_stage_boolean', '=', True)]" /> + <filter string="Archived" name="archived" domain="[('active', '=', False)]" /> + <separator /> + <filter string="Upcoming SLA Failed" name="upcoming" domain="[('sh_sla_deadline','!=',False),('sh_sla_deadline', '<=', (datetime.date.today() + relativedelta(days=1)).strftime('%Y-%m-%d'))]" groups="sh_helpdesk.group_helpdesk_sla_policy" /> + <filter string="SLA Failed" name="sla_failed" domain="[('sh_status','=','sla_failed')]" groups="sh_helpdesk.group_helpdesk_sla_policy" /> + <filter string="SLA Passed" name="sla_passed" domain="[('sh_status','=','sla_passed')]" groups="sh_helpdesk.group_helpdesk_sla_policy" /> + <filter string="SLA Partially Passed" name="sh_partially_passed" domain="[('sh_status','=','sh_partially_passed')]" groups="sh_helpdesk.group_helpdesk_sla_policy" /> + <group expand="0" string="Group By"> + <filter string="Created By" name="user" context="{'group_by':'create_uid'}" /> + <filter string="Ticket Type" name="ticket_type" context="{'group_by':'ticket_type'}" /> + <filter name="stage" string="Stage" context="{'group_by':'stage_id'}" /> + <filter name="customer" string="Customer" context="{'group_by':'partner_id'}" /> + <filter name="category" string="Category" context="{'group_by':'category_id'}" /> + <filter name="subcategory" string="Sub Category" context="{'group_by':'sub_category_id'}" /> + <filter name="team" string="Team" context="{'group_by':'team_id'}" /> + <filter name="team_head" string="Team Head" context="{'group_by':'team_head'}" /> + <filter name="user_id" string="Assigned User" context="{'group_by':'user_id'}" /> + <filter name="subject" string="Subject" context="{'group_by':'subject_id'}" /> + <filter name="priority" string="Priority" context="{'group_by':'priority'}" /> + <filter name="state" string="Reply Status" context="{'group_by':'state'}" /> + </group> + <searchpanel> + <field name="company_id" icon="fa-building" /> + <field name="state" icon="fa-folder" /> + <field name="stage_id" icon="fa-folder" /> + <field name="ticket_type" icon="fa-folder" /> + <field name="team_id" icon="fa-user-plus" /> + <field name="user_id" icon="fa-users" /> + <field name="partner_id" icon="fa-users" /> + <field name="subject_id" icon="fa-book" /> + <field name="category_id" icon="fa-list" /> + <field name="sub_category_id" icon="fa-list-alt" /> + <field name="priority" icon="fa-level-up" /> + </searchpanel> + </search> + </field> + </record> + <record model="ir.ui.view" id="helpdesk_ticket_kanban"> + <field name="name">helpdesk.ticket.kanban</field> + <field name="model">helpdesk.ticket</field> + <field name="arch" type="xml"> + <kanban default_group_by="stage_id" class="o_kanban_small_column o_opportunity_kanban" archivable="false" examples="sh_helpdesk" sample="1"> + <field name="name" /> + <field name="color" /> + <field name="priority" /> + <field name="stage_id" /> + <field name="user_id" /> + <field name="tag_ids" /> + <field name="email_subject"/> + <templates> + <t t-name="kanban-box"> + <div t-attf-class="#{kanban_color(record.color.raw_value)} oe_kanban_global_click"> + <div class="oe_kanban_content"> + <div> + <strong> + <field name="name" /><t t-if="record.priority.value">:<field name="priority" /></t> + </strong> + </div> + <div> + <t t-if="record.email_subject.value"> + <span t-att-title="record.email_subject.value" style="overflow: hidden;text-overflow: ellipsis;display:block;-webkit-line-clamp: 1;-webkit-box-orient: vertical;"><field name="email_subject"/></span> + </t> + </div> + <div> + <strong> + <field name="partner_id" /> + </strong> + </div> + <div> + <field name="tag_ids" widget="many2many_tags" options="{'color_field': 'color'}" /> + </div> + <div> + <strong> + <field name="stage_id" /> + </strong> + </div> + <div> + <field name="create_date" /> + </div> + <div class="o_kanban_record_bottom"> + <div class="oe_kanban_bottom_right"> + <img t-att-src="kanban_image('res.users', 'image_1920', record.user_id.raw_value)" t-att-title="record.user_id.value" t-att-alt="record.user_id.value" width="24" height="24" class="oe_kanban_avatar" /> + </div> + </div> + </div> + <div class="oe_clear" /> + </div> + </t> + </templates> + </kanban> + </field> + </record> + <record id="helpdesk_ticket_calendar" model="ir.ui.view"> + <field name="name">helpdesk.ticket.calendar</field> + <field name="model">helpdesk.ticket</field> + <field name="arch" type="xml"> + <calendar string="Tickets" date_start="create_date" color="user_id"> + <field name="name" /> + <field name="partner_id" /> + <field name="stage_id" /> + </calendar> + </field> + </record> + <record model="ir.ui.view" id="helpdesk_ticket_pivot"> + <field name="name">helpdesk.ticket.pivot</field> + <field name="model">helpdesk.ticket</field> + <field name="arch" type="xml"> + <pivot string="Tickets" disable_linking="True"> + <field name="create_date" interval="month" type="row" /> + <field name="stage_id" type="col" /> + <field name="partner_id" type="row" /> + </pivot> + </field> + </record> + + <record model="ir.ui.view" id="helpdesk_ticket_graph"> + <field name="name">helpdesk.ticket.graph</field> + <field name="model">helpdesk.ticket</field> + <field name="arch" type="xml"> + <graph string="Tickets"> + <field name="stage_id" type="col" /> + <field name="user_id" type="row" /> + </graph> + </field> + </record> + <record id="helpdesk_ticket_action" model="ir.actions.act_window"> + <field name="name">Helpdesk Tickets</field> + <field name="res_model">helpdesk.ticket</field> + <field name="view_mode">kanban,tree,form,pivot,graph,calendar,activity</field> + <field name="help" type="html"> + <p class="oe_view_nocontent_create">Create a New Ticket</p> + </field> + </record> + <menuitem id="helpdesk_tickets_menu" name="Tickets" parent="sh_helpdesk.helpdesk_main_menu" sequence="2" action="helpdesk_ticket_action" /> + <record model="ir.ui.view" id="helpdesk_ticket_sla_pivot"> + <field name="name">helpdesk.ticket</field> + <field name="model">helpdesk.ticket</field> + <field name="arch" type="xml"> + <pivot string="Helpdesk SLA Analysis" disable_linking="True" sample="1"> + <field name="team_id" type="row"/> + <field name="stage_id" type="row"/> + <field name="create_date" interval="month" type="col"/> + <field name="sh_status" type="col"/> + <field name="sh_days_to_reach" type="measure"/> + <field name="sh_days_to_late" type="measure"/> + </pivot> + </field> + </record> + <record id="helpdesk_ticket_sla_action" model="ir.actions.act_window"> + <field name="name">Helpdesk SLA Analysis</field> + <field name="res_model">helpdesk.ticket</field> + <field name="view_mode">pivot</field> + </record> + <menuitem id="menu_helpdesk_sla_analysis" name="Helpdesk SLA Analysis" parent="sh_helpdesk.helpdesk_reporting_menu" action="helpdesk_ticket_sla_action" groups="sh_helpdesk.group_helpdesk_sla_policy" /> +</odoo> |