diff options
Diffstat (limited to 'sh_helpdesk/views/helpdesk_config_settings_view.xml')
| -rw-r--r-- | sh_helpdesk/views/helpdesk_config_settings_view.xml | 300 |
1 files changed, 300 insertions, 0 deletions
diff --git a/sh_helpdesk/views/helpdesk_config_settings_view.xml b/sh_helpdesk/views/helpdesk_config_settings_view.xml new file mode 100644 index 0000000..b7383dd --- /dev/null +++ b/sh_helpdesk/views/helpdesk_config_settings_view.xml @@ -0,0 +1,300 @@ +<?xml version="1.0" encoding="utf-8"?> +<odoo> + <record id="helpdesk_config_setting_view" model="ir.ui.view"> + <field name="name">helpdesk.config.setting.view</field> + <field name="model">res.config.settings</field> + <field name="inherit_id" ref="base.res_config_settings_view_form" /> + <field name="arch" type="xml"> + <xpath expr="//div[hasclass('settings')]" position="inside"> + <div class="app_settings_block" data-string="Helpdesk Settings" string="Helpdesk" data-key="sh_helpdesk"> + <div> + <h2>Ticket Settings</h2> + <field name="company_id" invisible="1" /> + + <div class="row o_settings_container"> + <div class="col-6 o_setting_box"> + <div class="o_setting_right_pane"> + <label for="category" /> + <br /> + <field name="category" class="oe_inline" /> + </div> + <div class="o_setting_left_pane"></div> + </div> + <div class="col-6 o_setting_box"> + <div class="o_setting_right_pane"> + <label for="sub_category" /> + <br /> + <field name="sub_category" class="oe_inline" /> + </div> + <div class="o_setting_left_pane"></div> + </div> + </div> + <div class="row o_settings_container"> + <div class="col-6 o_setting_box"> + <div class="o_setting_right_pane"> + <label for="customer_rating" /> + <br /> + <field name="customer_rating" class="oe_inline" /> + </div> + <div class="o_setting_left_pane"></div> + </div> + <div class="col-6 o_setting_box"> + <div class="o_setting_right_pane"> + <label for="auto_close_ticket" /> + <br /> + <field name="auto_close_ticket" class="oe_inline" /> + </div> + <div class="o_setting_left_pane"></div> + </div> + </div> + <div class="row o_settings_container" attrs="{'invisible':[('auto_close_ticket','=',False)]}"> + <div class="col-6 o_setting_box"> + <div class="o_setting_right_pane"> + <label for="close_days" /> + <br /> + <field name="close_days" class="oe_inline" attrs="{'required':[('auto_close_ticket','=',True)]}" /> + </div> + <div class="o_setting_left_pane"></div> + </div> + </div> + </div> + <div class="row o_settings_container"> + <div class="col-6 o_setting_box"> + <div class="o_setting_right_pane"> + <label for="sh_default_team_id" /> + <br /> + <field name="sh_default_team_id" class="oe_inline" /> + </div> + <div class="o_setting_left_pane"></div> + </div> + <div class="col-6 o_setting_box" attrs="{'invisible':[('sh_default_team_id','=',False)]}"> + <div class="o_setting_right_pane"> + <label for="sh_default_user_id" /> + <br /> + <field name="sh_default_user_id" class="oe_inline" attrs="{'required':[('sh_default_team_id','!=',False)]}"/> + </div> + <div class="o_setting_left_pane"></div> + </div> + </div> + <div> + <h2>Ticket Stage Settings</h2> + <div class="row o_settings_container"> + <div class="col-6 o_setting_box"> + <div class="o_setting_right_pane"> + <label for="new_stage_id" /> + <br /> + <field name="new_stage_id" class="oe_inline" /> + </div> + <div class="o_setting_left_pane"></div> + </div> + <div class="col-6 o_setting_box"> + <div class="o_setting_right_pane"> + <label for="reopen_stage_id" /> + <br /> + <field name="reopen_stage_id" class="oe_inline" /> + </div> + <div class="o_setting_left_pane"></div> + </div> + </div> + <div class="row o_settings_container"> + <div class="col-6 o_setting_box"> + <div class="o_setting_right_pane"> + <label for="cancel_stage_id" /> + <br /> + <field name="cancel_stage_id" class="oe_inline" /> + </div> + <div class="o_setting_left_pane"></div> + </div> + <div class="col-6 o_setting_box"> + <div class="o_setting_right_pane"> + <label for="done_stage_id" /> + <br /> + <field name="done_stage_id" class="oe_inline" /> + </div> + <div class="o_setting_left_pane"></div> + </div> + </div> + <div class="row o_settings_container"> + <div class="col-6 o_setting_box"> + <div class="o_setting_right_pane"> + <label for="close_stage_id" /> + <br /> + <field name="close_stage_id" class="oe_inline" /> + </div> + <div class="o_setting_left_pane"></div> + </div> + </div> + </div> + <div> + <h2>Ticket Mail Template Settings</h2> + + <div class="row o_settings_container"> + <div class="col-6 o_setting_box"> + <div class="o_setting_right_pane"> + <label for="allocation_mail_template_id" /> + <br /> + <field name="allocation_mail_template_id" class="oe_inline" /> + </div> + <div class="o_setting_left_pane"></div> + </div> + <div class="col-6 o_setting_box"> + <div class="o_setting_right_pane"> + <label for="reply_mail_template_id" /> + <br /> + <field name="reply_mail_template_id" class="oe_inline" /> + </div> + <div class="o_setting_left_pane"></div> + </div> + <div class="col-6 o_setting_box"> + <div class="o_setting_right_pane"> + <label for="sh_receive_email_seeing_ticket" /> + <br /> + <field name="sh_receive_email_seeing_ticket" class="oe_inline" /> + </div> + <div class="o_setting_left_pane"></div> + </div> + </div> + </div> + <div> + <h2>Ticket Dashboard Settings</h2> + + <div class="row o_settings_container"> + <div class="col-6 o_setting_box"> + <div class="o_setting_right_pane"> + <label for="dashboard_filter" /> + <br /> + <field name="dashboard_filter" class="oe_inline" widget="many2many_tags" /> + </div> + <div class="o_setting_left_pane"></div> + </div> + <div class="col-6 o_setting_box"> + <div class="o_setting_right_pane"> + <label for="dashboard_tables" /> + <br /> + <field name="dashboard_tables" class="oe_inline" widget="many2many_tags" /> + </div> + <div class="o_setting_left_pane"></div> + </div> + </div> + </div> + <h2 id="multi_users">Multi Users in Ticket Configuration</h2> + <div class="row mt16 o_settings_container" id="multi_users_div"> + <div class="col-6 o_setting_box"> + <div class="o_setting_left_pane"> + <field name="sh_display_multi_user" /> + </div> + <div class="o_setting_right_pane"> + <label for="sh_display_multi_user" /> + <div class="text-muted"></div> + </div> + </div> + </div> + <h2 id="manage_products">Manage Products Inside Helpdesk Ticket</h2> + <div class="row mt16 o_settings_container" id="manage_products_div"> + <div class="col-6 o_setting_box"> + <div class="o_setting_left_pane"> + <field name="sh_configure_activate" /> + </div> + <div class="o_setting_right_pane"> + <label for="sh_configure_activate" /> + <div class="text-muted"></div> + </div> + </div> + </div> + <h2 id="manage_reminder">Helpdesk Ticket Reminder Configuration</h2> + <div class="row mt16 o_settings_container" id="manage_reminder_div"> + <div class="col-6 o_setting_box"> + <div class="o_setting_left_pane"> + <field name="sh_display_ticket_reminder" /> + </div> + <div class="o_setting_right_pane"> + <label for="sh_display_ticket_reminder" /> + <div class="text-muted"></div> + </div> + </div> + </div> + <h2 id="manage_whatsapp">Helpdesk Ticket Send Whatsapp Configuration</h2> + <div class="row mt16 o_settings_container"> + <div class="col-12 col-lg-6 o_setting_box"> + <div class="o_setting_left_pane"> + <field name="sh_ticket_product_detail" /> + </div> + <div class="o_setting_right_pane"> + <label for="sh_ticket_product_detail" /> + <div class="text-muted"> + Show Ticket Product details in message + </div> + </div> + </div> + <div class="col-12 col-lg-6 o_setting_box"> + <div class="o_setting_left_pane"> + <field name="sh_signature" /> + </div> + <div class="o_setting_right_pane"> + <label for="sh_signature" /> + <div class="text-muted"> + Show Signature + </div> + </div> + </div> + <div class="col-12 col-lg-6 o_setting_box"> + <div class="o_setting_left_pane"> + <field name="sh_display_in_chatter" /> + </div> + <div class="o_setting_right_pane"> + <label for="sh_display_in_chatter" /> + <div class="text-muted"> + Show Message in Chatter + </div> + </div> + </div> + + <div class="col-12 col-lg-6 o_setting_box"> + <div class="o_setting_left_pane"> + <field name="sh_pdf_in_message" /> + </div> + <div class="o_setting_right_pane"> + <label for="sh_pdf_in_message" /> + <div class="text-muted"> + Send Report Url in Message + </div> + </div> + </div> + <div class="col-12 col-lg-6 o_setting_box"> + <div class="o_setting_left_pane"> + <field name="sh_ticket_url_in_message" /> + </div> + <div class="o_setting_right_pane"> + <label for="sh_ticket_url_in_message" /> + <div class="text-muted"> + Send Ticket Url in Message + </div> + </div> + </div> + </div> + <h2 id="manage_follower">Helpdesk Auto Add Followers Configuration</h2> + <div class="row mt16 o_settings_container" id="manage_auto_add_followers_div"> + <div class="col-6 o_setting_box"> + <div class="o_setting_left_pane"> + <field name="sh_auto_add_customer_as_follower" /> + </div> + <div class="o_setting_right_pane"> + <label for="sh_auto_add_customer_as_follower" /> + <div class="text-muted"></div> + </div> + </div> + </div> + </div> + </xpath> + </field> + </record> + <record id="action_helpdesk_configuration" model="ir.actions.act_window"> + <field name="name">Helpdesk Settings</field> + <field name="type">ir.actions.act_window</field> + <field name="res_model">res.config.settings</field> + <field name="view_mode">form</field> + <field name="target">inline</field> + <field name="context">{'module' : 'sh_helpdesk'}</field> + </record> + <menuitem id="menu_config_helpdesk" name="Settings" parent="sh_helpdesk.helpdesk_config_menu" sequence="11" action="action_helpdesk_configuration" groups="base.group_system,sh_helpdesk.helpdesk_group_manager" /> +</odoo> |