diff options
Diffstat (limited to 'sh_helpdesk/controllers/main.py')
| -rw-r--r-- | sh_helpdesk/controllers/main.py | 644 |
1 files changed, 644 insertions, 0 deletions
diff --git a/sh_helpdesk/controllers/main.py b/sh_helpdesk/controllers/main.py new file mode 100644 index 0000000..e9a50b9 --- /dev/null +++ b/sh_helpdesk/controllers/main.py @@ -0,0 +1,644 @@ +# -*- coding: utf-8 -*- +# Part of Softhealer Technologies. + +from odoo import http +import json +from datetime import datetime +from dateutil.relativedelta import relativedelta +from odoo.tools import DEFAULT_SERVER_DATE_FORMAT +from odoo.exceptions import AccessError, MissingError, UserError +from odoo.http import request, content_disposition +import re + +class DownloadReport(http.Controller): + + def _document_check_access(self, model_name, document_id, access_token=None): + document = request.env[model_name].browse([document_id]) + document_sudo = document.sudo().exists() + if not document_sudo: + raise MissingError(_("This document does not exist.")) + if access_token and document_sudo.report_token and access_token == document_sudo.report_token: + return document_sudo + else: + raise AccessError( + _("Sorry, you are not allowed to access this document.")) + + def _show_report(self, model, report_type, report_ref, download=False): + if report_type not in ('html', 'pdf', 'text'): + raise UserError(_("Invalid report type: %s", report_type)) + + report_sudo = request.env.ref(report_ref).sudo() + + if not isinstance(report_sudo, type(request.env['ir.actions.report'])): + raise UserError( + _("%s is not the reference of a report", report_ref)) + + method_name = '_render_qweb_%s' % (report_type) + report = getattr(report_sudo, method_name)( + [model.id], data={'report_type': report_type})[0] + reporthttpheaders = [ + ('Content-Type', 'application/pdf' if report_type == 'pdf' else 'text/html'), + ('Content-Length', len(report)), + ] + if report_type == 'pdf' and download: + filename = "%s.pdf" % ( + re.sub('\W+', '-', model._get_report_base_filename())) + reporthttpheaders.append( + ('Content-Disposition', content_disposition(filename))) + return request.make_response(report, headers=reporthttpheaders) + + @http.route(['/download/ht/<int:ticket_id>'], type='http', auth="public", website=True) + def download_ticket(self, ticket_id, report_type=None, access_token=None, message=False, download=False, **kw): + try: + ticket_sudo = self._document_check_access( + 'helpdesk.ticket', ticket_id, access_token=access_token) + except (AccessError, MissingError): + return '<br/><br/><center><h1><b>Oops Invalid URL! Please check URL and try again!</b></h1></center>' + report_type = 'pdf' + download = True + return self._show_report(model=ticket_sudo, report_type=report_type, report_ref='sh_helpdesk.action_report_helpdesk_ticket', download=download) + + +class HelpdeskTicketFeedbackController(http.Controller): + + @http.route('/ticket/feedback/<ticket_id>', type="http", auth="public", website=True) + def helpdesk_ticket_feedback(self, ticket_id, **kw): + return http.request.render('sh_helpdesk.helpdesk_ticket_feedback_page', {'ticket': ticket_id}) + + @http.route('/helpdesk/ticket/feedback/<ticket_id>', type="http", auth="public", website=True, csrf=False) + def helpdesk_ticket_feedback_thanks(self, ticket_id, **kw): + dic = {} + if kw.get('smiley') != '': + dic.update({ + 'priority_new': kw.get('smiley'), + }) + if kw.get('comment') != '': + dic.update({ + 'customer_comment': kw.get('comment'), + }) + ticket = request.env['helpdesk.ticket'].sudo().search( + [('id', '=', int(ticket_id))], limit=1) + if ticket: + ticket.sudo().write(dic) + return http.request.render('sh_helpdesk.ticket_feedback_thank_you', {}) + + @http.route('/get_team', type='http', auth="public") + def team_data(self): + team_obj = request.env['helpdesk.team'].sudo().search([]) + res_list = {} + for rec in team_obj: + res = {} + res.update({'name': rec.name}) + res_list.update({rec.id: res}) + return json.dumps(res_list) + + @http.route('/get_team_leader', type='http', auth="public") + def get_team_leader_data(self): + team_heads = request.env['helpdesk.team'].sudo().search([]).mapped('team_head') + res_list = {} + if team_heads: + for rec in team_heads: + res = {} + res.update({'name': rec.name}) + res_list.update({rec.id: res}) + return json.dumps(res_list) + + @http.route([ + '/get-leader-user', + ], type='http', auth="public", method="post", website=True, csrf=False) + def get_data(self, **post): + dic = {} + if int(post.get('team_leader')) != 0: + team_ids = request.env['helpdesk.team'].sudo().search( + [('team_head', '=', int(post.get('team_leader')))]) + for rec in team_ids: + res = {} + res.update({'name': rec.name}) + dic.update({rec.id: res}) + return json.dumps(dic) + + @http.route([ + '/user-group', + ], type='http', auth="public", method="post", website=True, csrf=False) + def get_user_group(self, **post): + dic = {} + support_user = request.env.user.has_group( + 'sh_helpdesk.helpdesk_group_user') + team_leader = request.env.user.has_group( + 'sh_helpdesk.helpdesk_group_team_leader') + manager = request.env.user.has_group( + 'sh_helpdesk.helpdesk_group_manager') + if support_user and not team_leader and not manager: + dic.update({ + 'user': '1' + }) + elif support_user and team_leader and not manager: + dic.update({ + 'leader': '1' + }) + elif support_user and team_leader and manager: + dic.update({ + 'manager': '1' + }) + return json.dumps(dic) + + @http.route([ + '/get-user', + ], type='http', auth="public", method="post", website=True, csrf=False) + def get_user(self, **post): + dic = {} + if int(post.get('team')) != 0: + team_id = request.env['helpdesk.team'].sudo().search( + [('id', '=', int(post.get('team')))]) + for rec in team_id.team_members: + res = {} + res.update({'name': rec.name}) + dic.update({rec.id: res}) + return json.dumps(dic) + + @http.route( + '/get-ticket-counter-data', type='http', auth="public") + def get_ticket_counter_data(self, **kw): + ticket_obj = request.env['helpdesk.ticket'].sudo().search( + [], order='id desc', limit=1) + company_id = request.env.company + ticket_data_dic = {} + ticket_data_list = [] + id_list = [] + data_dict = {} + for stage in company_id.dashboard_filter: + doman = [] + id_list = [] + if kw.get('filter_date') == 'today': + + dt_flt1 = [] + dt_flt1.append('create_date') + dt_flt1.append('>') + dt_flt1.append( + datetime.now().date().strftime("%Y/%m/%d 00:00:00")) + doman.append(tuple(dt_flt1)) + + dt_flt2 = [] + dt_flt2.append('create_date') + dt_flt2.append('<=') + dt_flt2.append( + datetime.now().date().strftime("%Y/%m/%d 23:59:59")) + doman.append(tuple(dt_flt2)) + + elif kw.get('filter_date') == 'yesterday': + + dt_flt1 = [] + dt_flt1.append('create_date') + dt_flt1.append('>') + prev_day = (datetime.now().date() - + relativedelta(days=1)).strftime('%Y/%m/%d 00:00:00') + dt_flt1.append(prev_day) + doman.append(tuple(dt_flt1)) + + dt_flt2 = [] + dt_flt2.append('create_date') + dt_flt2.append('<=') + prev_day = (datetime.now().date() - + relativedelta(days=1)).strftime('%Y/%m/%d 23:59:59') + dt_flt2.append(prev_day) + doman.append(tuple(dt_flt2)) + + elif kw.get('filter_date') == 'weekly': # current week + + dt_flt1 = [] + dt_flt1.append('create_date') + dt_flt1.append('>') + dt_flt1.append((datetime.now().date( + ) - relativedelta(weeks=1, weekday=0)).strftime("%Y/%m/%d 00:00:00")) + doman.append(tuple(dt_flt1)) + + dt_flt2 = [] + dt_flt2.append('create_date') + dt_flt2.append('<=') + dt_flt2.append( + datetime.now().date().strftime("%Y/%m/%d 23:59:59")) + doman.append(tuple(dt_flt2)) + + elif kw.get('filter_date') == 'prev_week': # Previous week + + dt_flt1 = [] + dt_flt1.append('create_date') + dt_flt1.append('>') + dt_flt1.append((datetime.now().date( + ) - relativedelta(weeks=2, weekday=0)).strftime("%Y/%m/%d 00:00:00")) + doman.append(tuple(dt_flt1)) + + dt_flt2 = [] + dt_flt2.append('create_date') + dt_flt2.append('<=') + dt_flt2.append((datetime.now().date( + ) - relativedelta(weeks=1, weekday=6)).strftime("%Y/%m/%d 23:59:59")) + doman.append(tuple(dt_flt2)) + + elif kw.get('filter_date') == 'monthly': # Current Month + + dt_flt1 = [] + dt_flt1.append('create_date') + dt_flt1.append('>') + dt_flt1.append( + (datetime.now().date()).strftime("%Y/%m/01 00:00:00")) + doman.append(tuple(dt_flt1)) + + dt_flt2 = [] + dt_flt2.append('create_date') + dt_flt2.append('<=') + dt_flt2.append( + datetime.now().date().strftime("%Y/%m/%d 23:59:59")) + doman.append(tuple(dt_flt2)) + + elif kw.get('filter_date') == 'prev_month': # Previous Month + + dt_flt1 = [] + dt_flt1.append('create_date') + dt_flt1.append('>') + dt_flt1.append( + (datetime.now().date() - relativedelta(months=1)).strftime("%Y/%m/01 00:00:00")) + doman.append(tuple(dt_flt1)) + + dt_flt2 = [] + dt_flt2.append('create_date') + dt_flt2.append('<') + dt_flt2.append( + datetime.now().date().strftime("%Y/%m/01 00:00:00")) + doman.append(tuple(dt_flt2)) + + elif kw.get('filter_date') == 'cur_year': # Current Year + + dt_flt1 = [] + dt_flt1.append('create_date') + dt_flt1.append('>') + dt_flt1.append( + (datetime.now().date()).strftime("%Y/01/01 00:00:00")) + doman.append(tuple(dt_flt1)) + + dt_flt2 = [] + dt_flt2.append('create_date') + dt_flt2.append('<=') + dt_flt2.append( + datetime.now().date().strftime("%Y/%m/%d 23:59:59")) + doman.append(tuple(dt_flt2)) + + elif kw.get('filter_date') == 'prev_year': # Previous Year + + dt_flt1 = [] + dt_flt1.append('create_date') + dt_flt1.append('>') + dt_flt1.append( + (datetime.now().date() - relativedelta(years=1)).strftime("%Y/01/01 00:00:00")) + doman.append(tuple(dt_flt1)) + + dt_flt2 = [] + dt_flt2.append('create_date') + dt_flt2.append('<') + dt_flt2.append( + datetime.now().date().strftime("%Y/01/01 00:00:00")) + doman.append(tuple(dt_flt2)) + elif kw.get('filter_date') == 'custom': + if kw.get('date_start') and kw.get('date_end'): + dt_flt1 = [] + dt_flt1.append('create_date') + dt_flt1.append('>=') + dt_flt1.append(datetime.strptime( + str(kw.get('date_start')), DEFAULT_SERVER_DATE_FORMAT).strftime("%Y/%m/%d")) + doman.append(tuple(dt_flt1)) + + dt_flt2 = [] + dt_flt2.append('create_date') + dt_flt2.append('<=') + dt_flt2.append(datetime.strptime( + str(kw.get('date_end')), DEFAULT_SERVER_DATE_FORMAT).strftime("%Y/%m/%d")) + doman.append(tuple(dt_flt2)) + if int(kw.get('team')) != 0: + doman.append(('team_id', '=', int(kw.get('team')))) + elif int(kw.get('team')) == 0: + if request.env.user.has_group('sh_helpdesk.helpdesk_group_team_leader') and request.env.user.has_group('sh_helpdesk.helpdesk_group_user') and not request.env.user.has_group('sh_helpdesk.helpdesk_group_manager'): + team_ids = request.env['helpdesk.team'].sudo().search( + ['|', ('team_head', '=', request.env.user.id), ('team_members', 'in', [request.env.user.id])]) + doman.append(('team_id', 'in', team_ids.ids)) + elif not request.env.user.has_group('sh_helpdesk.helpdesk_group_team_leader') and request.env.user.has_group('sh_helpdesk.helpdesk_group_user') and not request.env.user.has_group('sh_helpdesk.helpdesk_group_manager'): + team_ids = request.env['helpdesk.team'].sudo().search( + [('team_members', 'in', [request.env.user.id])]) + doman.append(('team_id', 'in', team_ids.ids)) + + if int(kw.get('team_leader')) != 0: + doman.append(('team_head', '=', int(kw.get('team_leader')))) + elif int(kw.get('team_leader')) == 0: + if request.env.user.has_group('sh_helpdesk.helpdesk_group_team_leader') and request.env.user.has_group('sh_helpdesk.helpdesk_group_user') and not request.env.user.has_group('sh_helpdesk.helpdesk_group_manager'): + doman.append(('|')) + doman.append(('|')) + doman.append(('team_head', '=', request.env.user.id)) + doman.append(('user_id', '=', request.env.user.id)) + doman.append(('sh_user_ids', 'in', [request.env.user.id])) + if int(kw.get('user_id')) != 0: + doman.append(('|')) + doman.append(('user_id', '=', int(kw.get('user_id')))) + doman.append(('sh_user_ids', 'in', [int(kw.get('user_id'))])) + elif int(kw.get('user_id')) == 0: + if request.env.user.has_group('sh_helpdesk.helpdesk_group_team_leader') and request.env.user.has_group('sh_helpdesk.helpdesk_group_user') and not request.env.user.has_group('sh_helpdesk.helpdesk_group_manager'): + doman.append(('|')) + doman.append(('|')) + doman.append(('sh_user_ids', 'in', [request.env.user.id])) + doman.append(('user_id', '=', request.env.user.id)) + doman.append(('team_head', '=', request.env.user.id)) + elif not request.env.user.has_group('sh_helpdesk.helpdesk_group_team_leader') and request.env.user.has_group('sh_helpdesk.helpdesk_group_user') and not request.env.user.has_group('sh_helpdesk.helpdesk_group_manager'): + doman.append(('|')) + doman.append(('user_id', '=', request.env.user.id)) + doman.append(('sh_user_ids', 'in', [request.env.user.id])) + ticket_list = [] + doman.append(('stage_id', '=', stage.id)) + search_tickets = ticket_obj.sudo().search(doman) + if search_tickets: + for ticket in search_tickets: + create_date = datetime.strftime(ticket.create_date,"%Y-%m-%d %H:%M:%S") + write_date = datetime.strftime(ticket.write_date,"%Y-%m-%d %H:%M:%S") + ticket_dic = { + 'ticket_id': ticket.id, + 'ticket_no': ticket.name, + 'partner_id': ticket.partner_id.name, + 'create_date': create_date, + 'write_date': write_date, + 'user_id': ticket.user_id.name, + } + ticket_list.append(ticket_dic) + id_list.append(ticket.id) + search_stage = request.env['helpdesk.stages'].sudo().search([ + ('id', '=', stage.id) + ], limit=1) + if search_stage: + ticket_data_dic.update({search_stage.name: ticket_list}) + list_ids = [id_list] + data_dict.update({search_stage.name: list_ids}) + ticket_data_list.append(search_stage.name) + return request.env['ir.ui.view'].with_context()._render_template('sh_helpdesk.ticket_dashboard_count', { + 'ticket_data_dic': ticket_data_dic, + 'ticket_data_list': ticket_data_list, + 'data_dict': data_dict, + }) + + @http.route([ + '/open-ticket', + ], type='http', auth="public", method="post", website=True, csrf=False) + def open_tickets(self, **kw): + dashboard_id = request.env['ticket.dashboard'].sudo().search( + [('id', '=', 1)], limit=1) + dashboard_id.get_ticket_data(kw.get('ids')) + dic = {} + dic.update({'success': 1}) + return json.dumps(dic) + + @http.route( + '/get-ticket-table-data', type='http', auth="public") + def get_ticket_table_data(self, **kw): + ticket_obj = request.env['helpdesk.ticket'].sudo().search( + [], order='id desc', limit=1) + company_id = request.env.company + ticket_data_dic = {} + ticket_data_list = [] + for stage in company_id.dashboard_tables: + doman = [] + if kw.get('filter_date') == 'today': + + dt_flt1 = [] + dt_flt1.append('create_date') + dt_flt1.append('>') + dt_flt1.append( + datetime.now().date().strftime("%Y/%m/%d 00:00:00")) + doman.append(tuple(dt_flt1)) + + dt_flt2 = [] + dt_flt2.append('create_date') + dt_flt2.append('<=') + dt_flt2.append( + datetime.now().date().strftime("%Y/%m/%d 23:59:59")) + doman.append(tuple(dt_flt2)) + + elif kw.get('filter_date') == 'yesterday': + + dt_flt1 = [] + dt_flt1.append('create_date') + dt_flt1.append('>') + prev_day = (datetime.now().date() - + relativedelta(days=1)).strftime('%Y/%m/%d 00:00:00') + dt_flt1.append(prev_day) + doman.append(tuple(dt_flt1)) + + dt_flt2 = [] + dt_flt2.append('create_date') + dt_flt2.append('<=') + prev_day = (datetime.now().date() - + relativedelta(days=1)).strftime('%Y/%m/%d 23:59:59') + dt_flt2.append(prev_day) + doman.append(tuple(dt_flt2)) + + elif kw.get('filter_date') == 'weekly': # current week + + dt_flt1 = [] + dt_flt1.append('create_date') + dt_flt1.append('>') + dt_flt1.append((datetime.now().date( + ) - relativedelta(weeks=1, weekday=0)).strftime("%Y/%m/%d 00:00:00")) + doman.append(tuple(dt_flt1)) + + dt_flt2 = [] + dt_flt2.append('create_date') + dt_flt2.append('<=') + dt_flt2.append( + datetime.now().date().strftime("%Y/%m/%d 23:59:59")) + doman.append(tuple(dt_flt2)) + + elif kw.get('filter_date') == 'prev_week': # Previous week + + dt_flt1 = [] + dt_flt1.append('create_date') + dt_flt1.append('>') + dt_flt1.append((datetime.now().date( + ) - relativedelta(weeks=2, weekday=0)).strftime("%Y/%m/%d 00:00:00")) + doman.append(tuple(dt_flt1)) + + dt_flt2 = [] + dt_flt2.append('create_date') + dt_flt2.append('<=') + dt_flt2.append((datetime.now().date( + ) - relativedelta(weeks=1, weekday=6)).strftime("%Y/%m/%d 23:59:59")) + doman.append(tuple(dt_flt2)) + + elif kw.get('filter_date') == 'monthly': # Current Month + + dt_flt1 = [] + dt_flt1.append('create_date') + dt_flt1.append('>') + dt_flt1.append( + (datetime.now().date()).strftime("%Y/%m/01 00:00:00")) + doman.append(tuple(dt_flt1)) + + dt_flt2 = [] + dt_flt2.append('create_date') + dt_flt2.append('<=') + dt_flt2.append( + datetime.now().date().strftime("%Y/%m/%d 23:59:59")) + doman.append(tuple(dt_flt2)) + + elif kw.get('filter_date') == 'prev_month': # Previous Month + + dt_flt1 = [] + dt_flt1.append('create_date') + dt_flt1.append('>') + dt_flt1.append( + (datetime.now().date() - relativedelta(months=1)).strftime("%Y/%m/01 00:00:00")) + doman.append(tuple(dt_flt1)) + + dt_flt2 = [] + dt_flt2.append('create_date') + dt_flt2.append('<') + dt_flt2.append( + datetime.now().date().strftime("%Y/%m/01 00:00:00")) + doman.append(tuple(dt_flt2)) + + elif kw.get('filter_date') == 'cur_year': # Current Year + + dt_flt1 = [] + dt_flt1.append('create_date') + dt_flt1.append('>') + dt_flt1.append( + (datetime.now().date()).strftime("%Y/01/01 00:00:00")) + doman.append(tuple(dt_flt1)) + + dt_flt2 = [] + dt_flt2.append('create_date') + dt_flt2.append('<=') + dt_flt2.append( + datetime.now().date().strftime("%Y/%m/%d 23:59:59")) + doman.append(tuple(dt_flt2)) + + elif kw.get('filter_date') == 'prev_year': # Previous Year + + dt_flt1 = [] + dt_flt1.append('create_date') + dt_flt1.append('>') + dt_flt1.append( + (datetime.now().date() - relativedelta(years=1)).strftime("%Y/01/01 00:00:00")) + doman.append(tuple(dt_flt1)) + + dt_flt2 = [] + dt_flt2.append('create_date') + dt_flt2.append('<') + dt_flt2.append( + datetime.now().date().strftime("%Y/01/01 00:00:00")) + doman.append(tuple(dt_flt2)) + elif kw.get('filter_date') == 'custom': + if kw.get('date_start') and kw.get('date_end'): + dt_flt1 = [] + dt_flt1.append('create_date') + dt_flt1.append('>=') + dt_flt1.append(datetime.strptime( + str(kw.get('date_start')), DEFAULT_SERVER_DATE_FORMAT).strftime("%Y/%m/%d")) + doman.append(tuple(dt_flt1)) + + dt_flt2 = [] + dt_flt2.append('create_date') + dt_flt2.append('<=') + dt_flt2.append(datetime.strptime( + str(kw.get('date_end')), DEFAULT_SERVER_DATE_FORMAT).strftime("%Y/%m/%d")) + doman.append(tuple(dt_flt2)) + if int(kw.get('team')) != 0: + doman.append(('team_id', '=', int(kw.get('team')))) + elif int(kw.get('team')) == 0: + if request.env.user.has_group('sh_helpdesk.helpdesk_group_team_leader') and request.env.user.has_group('sh_helpdesk.helpdesk_group_user') and not request.env.user.has_group('sh_helpdesk.helpdesk_group_manager'): + team_ids = request.env['helpdesk.team'].sudo().search( + ['|', ('team_head', '=', request.env.user.id), ('team_members', 'in', [request.env.user.id])]) + doman.append(('team_id', 'in', team_ids.ids)) + elif not request.env.user.has_group('sh_helpdesk.helpdesk_group_team_leader') and request.env.user.has_group('sh_helpdesk.helpdesk_group_user') and not request.env.user.has_group('sh_helpdesk.helpdesk_group_manager'): + team_ids = request.env['helpdesk.team'].sudo().search( + [('team_members', 'in', [request.env.user.id])]) + doman.append(('team_id', 'in', team_ids.ids)) + if int(kw.get('team_leader')) != 0: + doman.append(('team_head', '=', int(kw.get('team_leader')))) + elif int(kw.get('team_leader')) == 0: + if request.env.user.has_group('sh_helpdesk.helpdesk_group_team_leader') and request.env.user.has_group('sh_helpdesk.helpdesk_group_user') and not request.env.user.has_group('sh_helpdesk.helpdesk_group_manager'): + doman.append(('|')) + doman.append(('|')) + doman.append(('team_head', '=', request.env.user.id)) + doman.append(('user_id', '=', request.env.user.id)) + doman.append(('sh_user_ids', 'in', [request.env.user.id])) + if int(kw.get('user_id')) != 0: + doman.append(('|')) + doman.append(('user_id', '=', int(kw.get('user_id')))) + doman.append(('sh_user_ids', 'in', [int(kw.get('user_id'))])) + elif int(kw.get('user_id')) == 0: + if request.env.user.has_group('sh_helpdesk.helpdesk_group_team_leader') and request.env.user.has_group('sh_helpdesk.helpdesk_group_user') and not request.env.user.has_group('sh_helpdesk.helpdesk_group_manager'): + doman.append(('|')) + doman.append(('|')) + doman.append(('user_id', '=', request.env.user.id)) + doman.append(('sh_user_ids', 'in', [request.env.user.id])) + doman.append(('team_head', '=', request.env.user.id)) + elif not request.env.user.has_group('sh_helpdesk.helpdesk_group_team_leader') and request.env.user.has_group('sh_helpdesk.helpdesk_group_user') and not request.env.user.has_group('sh_helpdesk.helpdesk_group_manager'): + doman.append(('|')) + doman.append(('user_id', '=', request.env.user.id)) + doman.append(('sh_user_ids', 'in', [request.env.user.id])) + ticket_list = [] + doman.append(('stage_id', '=', stage.id)) + search_tickets = ticket_obj.sudo().search(doman) + if search_tickets: + for ticket in search_tickets: + create_date = datetime.strftime(ticket.create_date,"%Y-%m-%d %H:%M:%S") + write_date = datetime.strftime(ticket.write_date,"%Y-%m-%d %H:%M:%S") + ticket_dic = { + 'ticket_id': ticket.id, + 'ticket_no': ticket.name, + 'partner_name': ticket.partner_id.name_get()[0][1], + 'partner_mobile':ticket.partner_id.mobile, + 'partner_id':ticket.partner_id.id, + 'create_date': create_date, + 'write_date': write_date, + 'user_id': ticket.user_id.name, + } + ticket_list.append(ticket_dic) + search_stage = request.env['helpdesk.stages'].sudo().search([ + ('id', '=', stage.id) + ], limit=1) + if search_stage: + ticket_data_dic.update({search_stage.name: ticket_list}) + ticket_data_list.append(search_stage.name) + return request.env['ir.ui.view'].with_context()._render_template('sh_helpdesk.ticket_dashboard_tbl', { + 'ticket_data_dic': ticket_data_dic, + 'ticket_data_list': ticket_data_list, + }) + + @http.route( + '/get-mobile-no', type='http', auth="public",csrf=False) + def get_mobile_no(self, **kw): + dic={} + if kw.get('partner_id') and kw.get('partner_id')!='select_partner': + partner_id = request.env['res.partner'].sudo().browse(int(kw.get('partner_id'))) + if partner_id and partner_id.mobile: + dic.update({ + 'mobile':str(partner_id.mobile) + }) + return json.dumps(dic) + + @http.route( + '/send-by-whatsapp', type='http', auth="public",csrf=False) + def send_by_whatsapp(self, **kw): + dic = {} + if kw.get('partner_id')=='select_partner': + dic.update({ + 'msg':'Partner is Required.' + }) + elif kw.get('partner_mobile_no')=='': + dic.update({ + 'msg':'Mobile Number is Required.' + }) + elif kw.get('message')=='': + dic.update({ + 'msg':'Message is Required.' + }) + else: + dic.update({ + 'url':str("https://web.whatsapp.com/send?l=&phone="+kw.get('partner_mobile_no')+"&text=" + kw.get('message')) + }) + return json.dumps(dic)
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