initial commit

3 files changed, 129 insertions, 0 deletions

diff --git a/sh_helpdesk/wizard/__init__.py b/sh_helpdesk/wizard/__init__.py
new file mode 100644
index 0000000..53c2214
--- /dev/null
+++ b/sh_helpdesk/wizard/__init__.py
@@ -0,0 +1,4 @@
+# -*- coding: utf-8 -*-
+# Part of Softhealer Technologies.
+
+from . import mail_compose
diff --git a/sh_helpdesk/wizard/mail_compose.py b/sh_helpdesk/wizard/mail_compose.py
new file mode 100644
index 0000000..01cb908
--- /dev/null
+++ b/sh_helpdesk/wizard/mail_compose.py
@@ -0,0 +1,107 @@
+# -*- coding: utf-8 -*-
+# Part of Softhealer Technologies.
+
+from odoo import models, fields, api
+import re
+from odoo.exceptions import UserError
+import html2text
+
+
+class MailMessage(models.Model):
+    _inherit = 'mail.message'
+
+    @api.model
+    def create(self, vals):
+        if vals.get('model') and vals.get('model') == 'helpdesk.ticket':
+            ticket_id = self.env['helpdesk.ticket'].sudo().browse(
+                vals.get('res_id'))
+            if ticket_id:
+                if vals.get('author_id') and vals.get('author_id') == ticket_id.partner_id.id:
+                    ticket_id.state = 'customer_replied'
+                    ticket_id.replied_date = ticket_id.write_date
+                elif vals.get('author_id') and vals.get('author_id') != 2 and vals.get('author_id') != ticket_id.partner_id.id and vals.get('record_name'):
+                    ticket_id.state = 'staff_replied'
+                    ticket_id.replied_date = ticket_id.write_date
+        return super(MailMessage, self).create(vals)
+
+class MailComposeWizard(models.TransientModel):
+    _inherit = 'mail.compose.message'
+
+    sh_quick_reply_template_id = fields.Many2one(
+        'sh.quick.reply', string='Quick Reply Template')
+    body_str = fields.Html('Body')
+    is_wp = fields.Boolean('Whatsapp ?')
+
+
+    @api.onchange('sh_quick_reply_template_id')
+    def onchange_sh_quick_reply_template_id(self):
+        body_str = self.body
+        if not self.body_str:
+            self.body_str = body_str
+        if not self.sh_quick_reply_template_id:
+            self.body = self.body_str
+        else:
+            if 'div class="predefined"' in body_str:
+                tag_1 = 'div class="predefined"'
+                tag_2 = "div"
+                reg_str = "<" + tag_1 + ">(.*?)</" + tag_2 + ">"
+                res = re.findall(reg_str, body_str.strip())
+                if len(res) > 0:
+                    original_split_str = '<div class="predefined">' + \
+                        str(res[0]) + '</div>'
+                    original_splited_str = body_str.split(original_split_str)
+                    original_joined_str = original_splited_str[0] + \
+                        '<div class="predefined"></div>' + \
+                        original_splited_str[1]
+                    body_str = original_joined_str
+                if self.sh_quick_reply_template_id:
+                    joined_str = ''
+                    splited_str = body_str.split(
+                        '<div class="predefined"></div>')
+                    if len(splited_str) > 1:
+                        joined_str = splited_str[0] + '<div class="predefined">'+str(
+                            self.sh_quick_reply_template_id.sh_description) + '</div>'+splited_str[1]
+                        self.body = joined_str
+                    elif len(splited_str) == 1:
+                        joined_str = splited_str[0] + '<div class="predefined">'+str(
+                            self.sh_quick_reply_template_id.sh_description) + '</div>'
+                        self.body = joined_str
+    
+    def action_send_wp(self):
+        text = html2text.html2text(self.body)
+        if not self.partner_ids[0].mobile:
+            raise UserError('Partner Mobile Number Not Exist !')
+        phone = str(self.partner_ids[0].mobile)
+        base_url = self.env['ir.config_parameter'].sudo(
+        ).get_param('web.base.url')
+        if self.attachment_ids:
+            text += '%0A%0A Other Attachments :'
+            for attachment in self.attachment_ids:
+                attachment.generate_access_token()
+                text += '%0A%0A'
+                text += base_url+'/web/content/ir.attachment/' + \
+                    str(attachment.id)+'/datas?access_token=' + \
+                    attachment.access_token
+        context = dict(self._context or {})
+        active_id = context.get('active_id', False)
+        active_model = context.get('active_model', False)
+
+        if text and active_id and active_model:
+            message = str(text).replace('*', '').replace('_', '').replace('%0A',
+                                                                          '<br/>').replace('%20', ' ').replace('%26', '&')
+            if active_model == 'helpdesk.ticket' and self.env['helpdesk.ticket'].browse(
+                    active_id).company_id.sh_display_in_chatter:
+                self.env['mail.message'].create({
+                    'partner_ids': [(6, 0, self.partner_ids.ids)],
+                    'model': 'helpdesk.ticket',
+                    'res_id': active_id,
+                    'author_id': self.env.user.partner_id.id,
+                    'body': message or False,
+                    'message_type': 'comment',
+                })
+        url = "https://web.whatsapp.com/send?l=&phone="+phone+"&text=" + text
+        return {
+            'type': 'ir.actions.act_url',
+            'url':url, 
+            'target': 'new',
+        }
diff --git a/sh_helpdesk/wizard/mail_compose_view.xml b/sh_helpdesk/wizard/mail_compose_view.xml
new file mode 100644
index 0000000..6345618
--- /dev/null
+++ b/sh_helpdesk/wizard/mail_compose_view.xml
@@ -0,0 +1,18 @@
+<?xml version="1.0" encoding="UTF-8"?>
+<odoo>
+    <record id="sh_mail_compose_view" model="ir.ui.view">
+        <field name="name">mail.compose.message</field>
+        <field name="model">mail.compose.message</field>
+        <field name="inherit_id" ref="mail.email_compose_message_wizard_form" />
+        <field name="arch" type="xml">
+            <field name="subject" position="after">
+            	<field name="is_wp" invisible="1"/>
+                <field name="sh_quick_reply_template_id" attrs="{'invisible': [('model', '!=', 'helpdesk.ticket')]}" />
+                <field name="body_str" invisible="1" />
+            </field>
+            <xpath expr="//button[@name='action_send_mail']" position="after">
+                <button string="Send By Whatsapp" name="action_send_wp" type="object" class="btn-primary o_mail_send" attrs="{'invisible':[('is_wp','=',False)]}" groups="sh_helpdesk.helpdesk_group_whatsapp" />
+            </xpath>
+        </field>
+    </record>
+</odoo>