initial commit

1 files changed, 87 insertions, 0 deletions

diff --git a/sh_helpdesk/models/helpdesk_ticket_update_wizard.py b/sh_helpdesk/models/helpdesk_ticket_update_wizard.py
new file mode 100644
index 0000000..5e9c342
--- /dev/null
+++ b/sh_helpdesk/models/helpdesk_ticket_update_wizard.py
@@ -0,0 +1,87 @@
+# -*- coding: utf-8 -*-
+# Part of Softhealer Technologies.
+from odoo import fields, models, _, api
+from odoo.exceptions import UserError
+
+
+class MassUpdateWizard(models.TransientModel):
+
+    _name = "sh.helpdesk.ticket.mass.update.wizard"
+    _description = "Mass Update Wizard"
+
+    helpdesks_ticket_ids = fields.Many2many(comodel_name='helpdesk.ticket')
+    check_assign_to = fields.Boolean(string='Asssign To', default=False)
+    assign_to = fields.Many2one(comodel_name='res.users',
+                                string='Assign To',
+                                domain=[('share', '=', False)])
+    check_sh_display_multi_user = fields.Boolean()
+    check_assign_to_multiuser = fields.Boolean(default=False,
+                                               string="Assign Multi User")
+    ticket_update_type = fields.Selection([
+        ('add', 'Add'),
+        ('replace', 'Replace'),
+    ],
+                                          default="add",
+                                          string="Ticket Type Update")
+    assign_to_multiuser = fields.Many2many('res.users',
+                                           string="Assign Multi Users",
+                                           domain=[('share', '=', False)])
+
+    check_helpdesks_state = fields.Boolean(default=False, string="Stage")
+    helpdesk_stages = fields.Many2one('helpdesk.stages', string="Stage")
+
+    check_add_remove = fields.Boolean(string="Add/Remove", default=False)
+    followers = fields.Many2many('res.partner', string="Followers")
+
+    ticket_follower_update_type = fields.Selection([
+        ('add', 'Add'),
+        ('remove', 'Remove'),
+    ],
+                                                   default="add",
+                                                   string="Ticket Type Update")
+
+    def update_record(self):
+
+        # <-- ASSIGN TO UPDATE -->
+
+        if self.check_assign_to == True:
+            self.helpdesks_ticket_ids.write({'user_id': self.assign_to.id})
+
+        # <-- ASSIGN MULTIUSER UPDATE -->
+
+        if self.check_assign_to_multiuser == True:
+
+            if self.ticket_update_type == 'add':
+                get_list = []
+                for rec in self.helpdesks_ticket_ids.sh_user_ids:
+                    if rec:
+                        get_list.append(rec.id)
+                for rec1 in self.assign_to_multiuser:
+                    if rec1:
+                        get_list.append(rec1.id)
+                self.helpdesks_ticket_ids.write(
+                    {'sh_user_ids': [(6, 0, get_list)]})
+
+            if self.ticket_update_type == "replace":
+                self.helpdesks_ticket_ids.write(
+                    {'sh_user_ids': [(6, 0, self.assign_to_multiuser.ids)]})
+
+        # <-- STATE UPDATE -->
+
+        if self.check_helpdesks_state == True:
+            for rec in self.helpdesks_ticket_ids:
+                if self.helpdesk_stages:
+                    rec.stage_id = self.helpdesk_stages.id
+
+        # <-- ADD/REMOVE FOLLOWER UPDATE -->
+
+        for rec in self.helpdesks_ticket_ids:
+            ids_list = []
+            if self.ticket_follower_update_type == "add":
+                rec.message_subscribe(partner_ids=self.followers.ids)
+            if self.ticket_follower_update_type == "remove":
+                for follower in self.followers.ids:
+                    if follower in rec.message_partner_ids.ids:
+                        ids_list.append(follower)
+                        final_list = ids_list
+                        rec.message_unsubscribe(partner_ids=final_list)
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