initial commit

1 files changed, 55 insertions, 0 deletions

diff --git a/sh_helpdesk/models/helpdesk_policies.py b/sh_helpdesk/models/helpdesk_policies.py
new file mode 100644
index 0000000..6efa762
--- /dev/null
+++ b/sh_helpdesk/models/helpdesk_policies.py
@@ -0,0 +1,55 @@
+# -*- coding: utf-8 -*-
+# Part of Softhealer Technologies.
+
+from odoo import models, fields
+
+
+class HelpdeskSLAPolicies(models.Model):
+    _name = 'sh.helpdesk.sla'
+    _description = 'Helpdesk SLA Policies'
+
+    def get_deafult_company(self):
+        company_id = self.env.company
+        return company_id
+
+    name = fields.Char('Name',required=True)
+    sh_team_id = fields.Many2one('helpdesk.team','Helpdesk Team',required=True)
+    sh_ticket_type_id = fields.Many2one('helpdesk.ticket.type','Helpdesk Team Type')
+    sh_sla_target_type = fields.Selection([('reaching_stage','Reaching Stage'),('assign_to','Assigned To')],default='reaching_stage',string='SLA Target Type')
+    sh_stage_id = fields.Many2one('helpdesk.stages',string='Reach Stage')
+    sh_days = fields.Integer('Days',required=True)
+    sh_hours = fields.Integer('Hours',required=True)
+    sh_minutes = fields.Integer('Minutes',required=True)
+    company_id = fields.Many2one(
+        'res.company', string="Company", default=get_deafult_company)
+    sla_ticket_count = fields.Integer(compute='_compute_helpdesk_ticket_sla')
+    
+    def _compute_helpdesk_ticket_sla(self):
+        for record in self:
+            record.sla_ticket_count = 0
+            tickets = self.env['helpdesk.ticket'].search(
+                [('sh_sla_policy_ids', 'in', self.ids)], limit=None)
+            record.sla_ticket_count = len(tickets.ids)
+    
+    
+    def action_view_tickets(self):
+        self.ensure_one()
+        tickets = self.env['helpdesk.ticket'].sudo().search(
+            [('sh_sla_policy_ids', 'in', self.ids)])
+        action = self.env["ir.actions.actions"]._for_xml_id(
+            "sh_helpdesk.helpdesk_ticket_action")
+        if len(tickets) > 1:
+            action['domain'] = [('id', 'in', tickets.ids)]
+        elif len(tickets) == 1:
+            form_view = [
+                (self.env.ref('sh_helpdesk.helpdesk_ticket_form_view').id, 'form')]
+            if 'views' in action:
+                action['views'] = form_view + \
+                    [(state, view)
+                     for state, view in action['views'] if view != 'form']
+            else:
+                action['views'] = form_view
+            action['res_id'] = tickets.id
+        else:
+            action = {'type': 'ir.actions.act_window_close'}
+        return action
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