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+Changelog
+=========
+14.0.1
+-------------------------
+Initial Release
+
+14.0.2
+-------------------------
+-solve issue of mail.template load.
+
+14.0.3
+-------------------------
+-solve issue of display menu of ticket in customer portal and change layout of responsive and change domain in portal.
+
+14.0.4
+-----------------------
+-add one field portal access in user and it's value is portal support user/leader/manager and it is display only for portal user not for internal user.
+-change some domain on customer portal helpdesk basis on portal access field which put in user model.
+-solve security issue related to portal and portal token and add partner as follower in helpdesk ticket.
+-solve bug of email alias ticket creation.
+-added partner input in create ticket model popup.
+
+
+14.0.5 ( Date: 26th January 2021)
+
+---------------------------------
+
+[Add] Email Quick Reply Feature.
+
+14.0.6 (Date : 4th Feb 2021)
+-----------------------------------
+[UPDATE] added configuration to add multi users in helpdesk ticket configuration.
+[UPDATE] added multi users field based on multi users configuration in helpdesk ticket for view.
+[UPDATE] display ticket to assigned user as well as assigned multi users also in backend dashboard and create ticket with multi users.
+[UPDATE] display ticket to assigned user as well as assigned multi users also in portal.
+
+14.0.7 (Date : 22nd March 2021)
+-----------------------------------
+[ADD] add configuration to manage products and field of products in helpdesk ticket model and display in ticket pdf report also.
+
+14.0.8 (Date : 4th May 2021)
+---------------------------------------
+[UPDATE] remove required attribute from new_stage_id field in res.config.setting
+
+14.0.9 (Date : 17th May 2021)
+------------------------------------------
+[ADD]searchpanel is added to list and kanban view of ticket
+[ADD]Helpdesk SLA Policy is added.
+[ADD]Helpdesk Ticket Reminder is added with configuration.
+[UPDATE]changed some menu positions and email template formats.
+
+14.0.10 (Date : 25th May 2021)
+-------------------------------------------
+[ADD] whatsapp feature is added in ticket dashboard as well as in ticket form view with some configuration also added.
+[UPDATE] fetch tickets with desc order and update team leader filter in ticket dashboard.
+[UPDATE] update create date and write date value in dashboard.
+[UPDATE] update kanban stages view like if any stages have no tickets then also stages display in kanban view.
+
+14.0.11 (Date : 5th July 2021)
+--------------------------------
+[ADD] email subject field is added in form,kanban view for direct email comes from customer.
+[ADD] configuration is added for stop consecutive email from portal when customer see their tickets.
+
+14.0.12 (Date :15th July 2021)
+--------------------------------
+[UPDATE] update filter in one shots and field is added like name,email,email subject etc.
+[ADD] auto add follower configuration is added for customer when create ticket.
+[ADD] when click on counter tiles it will redirect with records from ticket dashboard.
+[UPDATE] update replied status and date when staff replied/customer replied.
+[UPDATE] update auto close ticket based on replied date and replied status is staff replied.
+
+14.0.13 (Date : 20th July 2021)
+-----------------------------------
+[FIX] small error fixed when close ticket from scheduler.
+
+14.0.14 (Date: 22th July 2021)
+------------------------------------
+
+[ADD] Group for allow access mass update multiaction 
+[ADD] Multi Action for mass update (assign_to,multi_user,state,add/remove follower)
+[ADD] "Common for all" in Send Quick Reply 
+[ADD] "predefined" div class in all template