Helpdesk Helpdesk 20 Support User Team Leader Support Manager Helpdesk Ticket multi-company ['|',('company_id','=',False),('company_id','child_of',[user.company_id.id])] Helpdesk Ticket Manager [(1, '=', 1)] Helpdesk Ticket Team Leader ['|','|','|','|','|',('team_head','=',user.id),('team_head','=',False),('user_id','=',user.id),('user_id','=',False),('sh_user_ids','in',[user.id]),('sh_user_ids','=',False)] Helpdesk Ticket Assigned User ['|','|','|',('user_id','in',[user.id]),('user_id','=',False),('sh_user_ids','in',[user.id]),('sh_user_ids','=',False)] Helpdesk Team Manager [(1,'=',1)] Helpdesk Team Team Leader ['|','|',('team_head','=',user.id),('team_head','=',False),('team_members','in',[user.id])] Helpdesk SLA Policy Helpdesk SLA multi-company ['|',('company_id','=',False),('company_id', 'in', company_ids)] Helpdesk Ticket Alarm Ticket Alarm multi-company ['|',('company_id','=',False),('company_id', 'in', company_ids)] Helpdesk Whatsapp Feature Mass Ticket Update