Changelog
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14.0.1
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Initial Release

14.0.2
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-solve issue of mail.template load.

14.0.3
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-solve issue of display menu of ticket in customer portal and change layout of responsive and change domain in portal.

14.0.4
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-add one field portal access in user and it's value is portal support user/leader/manager and it is display only for portal user not for internal user.
-change some domain on customer portal helpdesk basis on portal access field which put in user model.
-solve security issue related to portal and portal token and add partner as follower in helpdesk ticket.
-solve bug of email alias ticket creation.
-added partner input in create ticket model popup.


14.0.5 ( Date: 26th January 2021)

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[Add] Email Quick Reply Feature.

14.0.6 (Date : 4th Feb 2021)
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[UPDATE] added configuration to add multi users in helpdesk ticket configuration.
[UPDATE] added multi users field based on multi users configuration in helpdesk ticket for view.
[UPDATE] display ticket to assigned user as well as assigned multi users also in backend dashboard and create ticket with multi users.
[UPDATE] display ticket to assigned user as well as assigned multi users also in portal.

14.0.7 (Date : 22nd March 2021)
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[ADD] add configuration to manage products and field of products in helpdesk ticket model and display in ticket pdf report also.

14.0.8 (Date : 4th May 2021)
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[UPDATE] remove required attribute from new_stage_id field in res.config.setting

14.0.9 (Date : 17th May 2021)
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[ADD]searchpanel is added to list and kanban view of ticket
[ADD]Helpdesk SLA Policy is added.
[ADD]Helpdesk Ticket Reminder is added with configuration.
[UPDATE]changed some menu positions and email template formats.

14.0.10 (Date : 25th May 2021)
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[ADD] whatsapp feature is added in ticket dashboard as well as in ticket form view with some configuration also added.
[UPDATE] fetch tickets with desc order and update team leader filter in ticket dashboard.
[UPDATE] update create date and write date value in dashboard.
[UPDATE] update kanban stages view like if any stages have no tickets then also stages display in kanban view.

14.0.11 (Date : 5th July 2021)
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[ADD] email subject field is added in form,kanban view for direct email comes from customer.
[ADD] configuration is added for stop consecutive email from portal when customer see their tickets.

14.0.12 (Date :15th July 2021)
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[UPDATE] update filter in one shots and field is added like name,email,email subject etc.
[ADD] auto add follower configuration is added for customer when create ticket.
[ADD] when click on counter tiles it will redirect with records from ticket dashboard.
[UPDATE] update replied status and date when staff replied/customer replied.
[UPDATE] update auto close ticket based on replied date and replied status is staff replied.

14.0.13 (Date : 20th July 2021)
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[FIX] small error fixed when close ticket from scheduler.

14.0.14 (Date: 22th July 2021)
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[ADD] Group for allow access mass update multiaction 
[ADD] Multi Action for mass update (assign_to,multi_user,state,add/remove follower)
[ADD] "Common for all" in Send Quick Reply 
[ADD] "predefined" div class in all template