New Ticket: Send by email ${object.company_id.partner_id.email_formatted |safe} ${object.partner_id.id} ${object.company_id.name} Your Ticket is generated (Ref ${object.name or 'n/a' })

${object.name}

$${object.company_id.name}$

Dear ${object.partner_id.name} We received your request.

Our Support Team will contact you as soon as possible.

View Ticket

${object.company_id.name}
${object.company_id.phone or ''}

% if object.company_id.email: ${object.company_id.email}
% endif % if object.company_id.website: ${object.company_id.website} % endif

New Ticket to Admin: Send by email ${object.company_id.partner_id.email_formatted |safe} ${object.company_id.partner_id.id} ${object.company_id.name} New Ticket Received In the System(Ref ${object.name or 'n/a' })

${object.name}

$${object.company_id.name}$

Dear ${object.company_id.name},
A new ticket is received in the system having following details:

Ticket Information

Ticket : ${object.name}

Create Date : ${object.create_date}

Due Date : ${object.sh_due_date}

% if object.subject_id: Subject : ${object.subject_id.name}

% endif % if object.ticket_type: Type : ${object.ticket_type.name}

% endif % if object.category_id: Category : ${object.category_id.name}

% endif % if object.sub_category_id: Sub Category : ${object.sub_category_id.name}

% endif % if object.priority: Priority : ${object.priority.name}

% endif

Please process the ticket with details mentioned above.

Thankyou

${object.company_id.name}
${object.company_id.phone or ''}

% if object.company_id.email: ${object.company_id.email}
% endif % if object.company_id.website: ${object.company_id.website} % endif

Ticket is Resolved: Send by email ${object.create_uid.partner_id.email_formatted |safe} ${object.partner_id.id} ${object.company_id.name} Your ticket is resolved (Ref ${object.name or 'n/a' })

${object.name}

$${object.company_id.name}$

Dear ${object.partner_id.name},

As your request we have resolved your ticket.

View Ticket

${object.company_id.name}
${object.company_id.phone or ''}

% if object.company_id.email: ${object.company_id.email}
% endif % if object.company_id.website: ${object.company_id.website} % endif

Ticket is Cancelled: Send by email ${object.create_uid.partner_id.email_formatted |safe} ${object.partner_id.id} ${object.company_id.name} Your ticket is cancelled (Ref ${object.name or 'n/a' })

${object.name}

$${object.company_id.name}$

Dear ${object.partner_id.name},

Your ticket is cancelled for now based on some technical issue.

View Ticket

${object.company_id.name}
${object.company_id.phone or ''}

% if object.company_id.email: ${object.company_id.email}
% endif % if object.company_id.website: ${object.company_id.website} % endif

Ticket is Re-Opened: Send by email ${object.create_uid.partner_id.email_formatted |safe} ${object.partner_id.id} ${object.company_id.name} Your ticket is re-opened (Ref ${object.name or 'n/a' })

${object.name}

$${object.company_id.name}$

Dear ${object.partner_id.name} Your ticket is Re-opened,

We will follow-up as soon as possible.

View Ticket

${object.company_id.name}
${object.company_id.phone or ''}

% if object.company_id.email: ${object.company_id.email}
% endif % if object.company_id.website: ${object.company_id.website} % endif

Ticket Allocation to assign user: Send by email ${object.company_id.name} Ticket is assign to user (Ref ${object.name or 'n/a' })

${object.name}

$${object.company_id.name}$

We Have received new ticket from customer.

Please take a follow-up as soon as possible.

View Ticket

${object.company_id.name}
${object.company_id.phone or ''}

% if object.company_id.email: ${object.company_id.email}
% endif % if object.company_id.website: ${object.company_id.website} % endif

Ticket Reply: Send by email ${object.create_uid.partner_id.email_formatted |safe} ${object.partner_id.id} Ticket reply from ${object.company_id.name} (Ref ${object.name or 'n/a' })

${object.name}

$${object.company_id.name}$

Dear ${object.partner_id.name},

Your Ticket is working on we will contact you soon.

View Ticket

${object.company_id.name}
${object.company_id.phone or ''}

% if object.company_id.email: ${object.company_id.email}
% endif % if object.company_id.website: ${object.company_id.website} % endif

Closed Ticket: Send by email ${object.create_uid.partner_id.email_formatted |safe} ${object.partner_id.id} ${object.company_id.name} Your ticket is closed (Ref ${object.name or 'n/a' })

${object.name}

$${object.company_id.name}$

Dear ${object.partner_id.name},

Your Ticket is closed for now, if you want to Re-open your ticket please give your reply.

We would like to get your feedback on the support.

Give Feedback

${object.company_id.name}
${object.company_id.phone or ''}

% if object.company_id.email: ${object.company_id.email}
% endif % if object.company_id.website: ${object.company_id.website} % endif

Ticket Whatsapp: Send by email ${object.create_uid.email_formatted |safe} ${object.partner_id.id} ${object.company_id.name} (Ref ${object.name or 'n/a' })

Dear ${object.partner_id.name} ,%0A%0A Here is the your Ticket *${object.name}* from ${object.company_id.name} %0A%0A % if object.company_id.sh_ticket_product_detail: % if object.product_ids:

*Following is your product details*.%0A%0A %for line in object.product_ids: ${line.name_get()[0][1]}%0A%0A % endfor % endif % endif
% if object.company_id.sh_pdf_in_message: *Click here to download Ticket Document* %20 :${object.sh_ticket_report_url} %0A%0A % endif
% if object.company_id.sh_ticket_url_in_message: *Click here to See Ticket History* %20 :${object.portal_ticket_url_wp} %0A%0A % endif
% if object.company_id.sh_signature and object.env.user.sign : %20 *${object.env.user.sign}* %0A%0A % endif

${object.partner_id.lang}